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GotRentalCars.com Reviews 

4,496
•
TrustScore 4 out of 5

4.2

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers had a great experience with this company. Customers consistently state that the website is extremely easy to navigate, offering a very smooth and entirely straightforward booking process from start to finish. Travelers frequently praise the unbeatable prices across a wide range of vehicles, noting that they save a significant amount of money compared to booking directly through rental providers. Some reviewers were not happy with customer service, experiencing unexpected booking cancellations and frustrating issues regarding reservation details and extra charges. A few other people also felt that getting assistance when problems arose was difficult, particularly when trying to communicate with support agents over the phone.

What people talk about most

Price

Users describe positive interactions with price, noting that rates are highly competitive and often... See more

Booking process

People report positive experiences with the booking process, highlighting how simple, fast, and stress-free... See more

User experience

Consumers find user experience to be very positive, highlighting smooth UX and minimal faff during the... See more

Website

Customers report positive experiences with the website, highlighting its great pricing and easy navigation.... See more

Service

Clients share ambiguous opinions on service. While some reviewers highlight prompt and efficient assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt were not happy I used this company to book through as it stated all insurance included & road side assistance. When Sixt tried to upsell me insurance I showed them my Gotrentals.com paperwork wh... See more

Rated 5 out of 5 stars

Have used this site before, uncomplicated a lot cheaper than going through the car rental site. Full insurances covered. Quotes for the same vehicles and deal up to £60 cheaper than booking direct.... See more

Company details

  1. Events & Entertainment

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(4,496)

731 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rude customer service you won’t get your money back

I booked a car rental through GotRentalCars. When I arrived to collect the vehicle, the rental company before said debit card was ok if I paid more for insurance which was fine. Who I arrived they refused to provide the car so I cancelled the booking on 5 July and was told I would receive a refund minus £95 cancellation fee. I was later told the refund had been processed on 13 July and would take 5 to 10 working days max. After that period passed I was repeatedly given new timeframes like “just wait 2/3 more days. I asked several times for the ARN or refund reference so my bank could trace the payment, but this was never provided. Promised callbacks never happened, they have not respect towards customers and during my latest call the representative was rude and even hung up the call on me and don’t bother emailing they don’t reply. As I still had no refund or proof that one had been issued, I have had to open a payment dispute with my bank. This has been a very disappointing experience. Very unprofessional avoid this company

29 July 2026
Unprompted review
Rated 1 out of 5 stars

The worst rents car ever

The worst rents car ever. Avoid this dealer. The have so many fee you can’t even imagine. I booked with them and everything show that insurance and cover is fully covered on the booking when I went there they star with all this nonsense insurance coverage with more then 600 euro. They are professional thieves. Save your self. Book with someone else.

29 June 2026
Unprompted review

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