Gophr Reviews 1,587

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours. Many people highlight the staff as exceptionally helpful, polite, and professional, going above and beyond to assist with heavy items and difficult deliveries. The overall service is consistently described as excellent, with smooth operations and good communication. However, some customers were not happy with the customer service, describing it as rude, unhelpful, and slow to resolve issues. A few other people also felt that the company lacked empathy and accountability when problems arose, and some experienced significant delays or undelivered items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and quick service, with... See more

Order

Users describe positive interactions with order, highlighting the speed and efficiency of the delivery... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report negative interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing delivery service from Abdul at Gophr. I ordered some rather heavy bags of stones from Wickes and used their same day delivery service. Abdul carried every bag into my garden (I felt bad that I... See more

Company replied

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Jordan Devereux made such a pleasant…

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes .
Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , which most would refrain from .
Polite manner and engaging in positive conversation is a rare quality these days , but Jordan possesses all these . What a lovely guy , an asset to anybody who employs him I’m sure .

Neal R

19 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

What a lovely thing to say about Jordan. Thank you Neal.

Gophr Team

Rated 5 out of 5 stars

Thomasz was on time and came to my back…

Thomasz was on time and came to my back gate where I wanted the pavers and compost to be delivered.
Thank you Thomasz

16 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi June,

Glad Thomasz got everything exactly where you needed it. Thank you.

Gophr Team

Rated 5 out of 5 stars

Great courier

Great courier, super friendly and professional!

13 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lianna,

Friendly and professional — just how we like it. Cheers!

Gophr Team

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. Ordered and was here within the hour. Good communication and very pleasant guy. Thank you. Highly recommend

16 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Karen,

Within the hour — that's what we're here for. Thanks for the recommendation!

Gophr Team

Rated 5 out of 5 stars

The order arrived in a timely manner…

The order arrived in a timely manner and there was no damage on the items, Ulisses made the job easy for me!

14 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Ulisses made it easy for you. Cheers for this.

Gophr Team

Rated 1 out of 5 stars

Non delivery

Tried using Had delivery by 19-45 awaiting for an urgent project email me at 19-43 not coming we will deliver between 8-4pm next day

Had to stop the job and rearrange

Unacceptable and wouldnt recommend using by anyone

13 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

We're sorry to hear this. Please get in touch with us at ops@gophr.com and we'll look into it straight away.

Gophr Team

Rated 5 out of 5 stars

Brilliant service from Abdul

Brilliant service from Abdul. Delivered to doorstep. Great customer service overall.

Brilliant service from Wickes. Delivered with in 3hrs.

12 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Abdul looked after you well. Thank you.

Gophr Team

Rated 5 out of 5 stars

GREAT JOB, not enough time for me to go…

GREAT JOB,not enough time for me to go so ordered the parts online and delivered in no time, GREAT communication and service. Thanks.

8 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lee,

Got it to you when you needed it - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Mr Henry Emefo - Great service oriented Person - True customer delight

I had a great experience with this delivery driver from Wicks, Mr Henry Emefo. He was extremely kind, patient, and went out of his way to help an elderly person bring several heavy items safely into the house. Instead of just dropping the delivery at the door,he kindly helped carry everything inside and made sure it was placed in a safe spot. His thoughtfulness and willingness to help really made a difference. Excellent service and a genuinely caring person.

6 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Pronoy,

Helping get heavy items inside safely and making sure everything was placed properly - that's the kind of service we want to deliver. Thanks for sharing this.

Gophr Team

Rated 5 out of 5 stars

Very happy with delivery

Very happy with delivery, delivery on time within a3 hour drop to my door, was about an hour, very impressed, even offered to put some inside the door for me as heavy items, delivered with care , would happily use again, thank you.

4 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Clare,

Thanks for this - see you next time.

Gophr Team

Rated 5 out of 5 stars

I have no transport today

I have no transport today. Needed to get something delivred urgent. Courier collected from store and delivred to door within thirty minuites. The driver was a very courtious nice guy top marks Eldho.

3 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Glyn,

30 minutes when you needed it urgently - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Couldn't have asked for better

2 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Thanks for the review.

Gophr Team

Rated 5 out of 5 stars

Great delivery

Great delivery, driver was fast and friendly, 5 stars 👍🏻

1 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Manoj,

Good to hear - thank you.

Gophr Team

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