Gophr Reviews 1,583

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours. Many people highlight the staff as exceptionally helpful, polite, and professional, going above and beyond to assist with heavy items and difficult deliveries. The overall service is consistently described as excellent, with smooth operations and good communication. However, some customers were not happy with the customer service, describing it as rude, unhelpful, and slow to resolve issues. A few other people also felt that the company lacked empathy and accountability when problems arose, and some experienced significant delays or undelivered items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and quick service, with... See more

Order

Users describe positive interactions with order, highlighting the speed and efficiency of the delivery... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report negative interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing delivery service from Abdul at Gophr. I ordered some rather heavy bags of stones from Wickes and used their same day delivery service. Abdul carried every bag into my garden (I felt bad that I... See more

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

No response or easy way to contact for help.

Signed up with gophr in maybe 2024 having completed all my application successfully and then asked to pay £25 for my dbs which was successful only to have countless emails ignored and zero responses to help to get me started on the app.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The service was first class

The service was first class, I would definitely use Wickes delivery again. Ordered wood in store around 12 noon and delivery was before 2pm. I was kept up to date and the driver was very friendly and helpful!

24 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Ordered at noon, delivered before 2pm - that's what we're here for. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Really surprised by such a good experience

Really happy with the prompt arrival of the courier (Marcos) He was so friendly and helpful. I wasn't expecting to get such good service outside of central London. Very good value for money too.

20 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Stephanie,

Glad Marcos looked after you and the service worked well outside central London. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Fantastic delivery came super quick…

Fantastic delivery came super quick driver/delivery gentleman was super polite and helpful in lifting the item into the house. Great service.

19 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Storm,

Thanks for this.

Gophr Team

Rated 5 out of 5 stars

First time using Wickes Rapid Delivery

First time using Wickes Rapid Delivery which is locally completed by Gophr. The courier - Craig - was excellent. The goods arrived well within the timeframe and he was friendly, professional and courteous. Based on this experience, I would definitely use again. 5/5

17 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Neil,

Glad Craig looked after you and got it to you quickly. See you next time.

Gophr Team

Rated 5 out of 5 stars

Gophr are great

Gophr are great, fast, easy to use and reliable. I love the fact I can see exactly where the courier is on the tracking link.

17 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Claire,

Glad the tracking and service worked well for you. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Efficient and courteous delivery….

Efficient and courteous delivery on behalf of Wickes by the Gophr driver Moazzam Hussain, excellent service, many thanks.

13 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Andrew,

Thanks for this - see you soon.

Gophr Team

Rated 5 out of 5 stars

Bruno was awesome!

Bruno from Gophr was totally a star of the day, extremely patient and nice. I ordered bagel delivered to my friend’s flat simply my address is out of range. My friend was out and the concierge has not yet arrived so her neighbour came to rescue. With his understanding and incredibly nice vibe, my bagels reached to a safe hand. Can’t thank him enough.

11 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Tien,

Sorting out the tricky delivery situation - that's what we're here for. Thanks for the review.

Gophr Team

Rated 5 out of 5 stars

Very easy to use

Very easy to use, driver was quick and nice.

10 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Javier,

Thanks for this.

Gophr Team

Rated 5 out of 5 stars

QUICK

he was very prompt when picking up the parcel and delivered it to the attended address very quickly! very happy with this delivery, thank you!

10 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Akesha,

Appreciate this - thanks!

Gophr Team

Rated 5 out of 5 stars

First time using this service

First time using this service , EXCELLENT , driver Gophr kept me full updated on delivery and time , would highly recommend to other tradesmen working in city centres to use this service , allowing you to get on with other jobs rather than over 1 hour round trip to collect parts and then have to find and pay for parking Again ,5Star delivery 🙏👍

7 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Steven,

Keeping tradesmen working instead of driving for parts is exactly what we're here for. Thanks for recommending us.

Gophr Team

Rated 5 out of 5 stars

Thank you to Daniel Marshall for…

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even checking in once the item was picked up to let me know that, due to an incident on the M2, there could be delays.

Thank you for being so communicative, especially with this request. It really goes a long way, and knowing you delivered this made our day!

3 February 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Communication makes all the difference, especially with delays - awesome to hear Daniel did great. Thanks for this.

Gophr Team

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