Gophr Reviews 1,585

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours. Many people highlight the staff as exceptionally helpful, polite, and professional, going above and beyond to assist with heavy items and difficult deliveries. The overall service is consistently described as excellent, with smooth operations and good communication. However, some customers were not happy with the customer service, describing it as rude, unhelpful, and slow to resolve issues. A few other people also felt that the company lacked empathy and accountability when problems arose, and some experienced significant delays or undelivered items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and quick service, with... See more

Order

Users describe positive interactions with order, highlighting the speed and efficiency of the delivery... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report negative interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing delivery service from Abdul at Gophr. I ordered some rather heavy bags of stones from Wickes and used their same day delivery service. Abdul carried every bag into my garden (I felt bad that I... See more

Company replied

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect delivery

Perfect delivery, on time ,placed goods in house defo 5 out of 5 .
Will defo use again 👍

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Pat,

Delighted to hear it — see you next time!

Gophr Team

Rated 5 out of 5 stars

Polite and Friendly

Shafiq arrived on time and was very polite and friendly. Very happy

1 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Tony,

Glad Shafiq looked after you well. Thank you.

Gophr Team

Rated 5 out of 5 stars

Gophr delivery.

Gophr delivery for wicks. Kasam H the delivery driver (dewsbury) was brilliant. Carried the bags round and was friendly and polite.
He gets 5 stars.

1 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Joanne,

Glad Kasam went the extra mile for you. Cheers for this.

Gophr Team

Rated 5 out of 5 stars

Rapid delivery was excellent

Rapid delivery was excellent, life saver for me, delivery driver was courteous and helpful !

30 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Nick,

Glad we could come through when you needed it. Thanks for this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering.
Daniel the driver was very helpful in lifting 200 kilos of gravel into my requested spot without any qualms.

30 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Daniel went the extra mile for you. Cheers for sharing this.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful delivery driver

28 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi David,

Appreciate it — thank you.

Gophr Team

Rated 5 out of 5 stars

Excellent courier

Excellent courier
Extremely helpful
Thank you

26 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Martin,

Glad to hear it — thank you.

Gophr Team

Rated 5 out of 5 stars

Super quick delivery at a reasonable…

Super quick delivery at a reasonable price.

Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is £4. So a small uplift to get your items quickly!

26 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Mike,

Great value and great service — that's what we aim for. Cheers for spreading the word!

Gophr Team

Rated 1 out of 5 stars

Gophr driver reported to the police

I am having to report the driver Mohamed Mansour to the police. He insisted I sign before handing over the items, and when I asked to sign after he actually delivered, he left the delivery on the street FAR FROM MY HOME. He then REFUSED to allow me access to my property while I tried to carry everything myself.

This felt intimidating and unprofessional.

It’s also unreasonable that I’m required to create an account just to contact the company about an issue—especially when I didn’t choose to use their service.

After this experience, I would not feel comfortable ordering from a company that uses Gophr.

26 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Justine,

We're sorry to read this. Being left on the street with your items and feeling unable to access your own home is completely unacceptable - this should never have happened. We've raised this with our fleet team and have been in touch directly to speak with you.

Gophr Team

Rated 5 out of 5 stars

Tracking was great

Tracking was great. My delivery guy was so nice. First time having something delivered by this company. One of the best I have had.

19 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Cat,

Great first impression to leave — see you next time!

Gophr Team

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant…

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes .
Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , which most would refrain from .
Polite manner and engaging in positive conversation is a rare quality these days , but Jordan possesses all these . What a lovely guy , an asset to anybody who employs him I’m sure .

Neal R

19 March 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

What a lovely thing to say about Jordan. Thank you Neal.

Gophr Team

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