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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and aesthetic appeal. The customer service is frequently highlighted as excellent, with many people appreciating the helpful, professional, and responsive staff who provide valuable advice and support. However, some customers also noted issues with the quality of small details on certain products, such as latches, and a few experienced problems with the delivery process, including lack of communication and broken parts upon arrival.

What people talk about most

Product

Users describe positive interactions with product quality and effectiveness. Customers consistently praise... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the top-notch build quality... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers are impressed with the excellent service level,... See more

Based on these reviews

Rated 5 out of 5 stars

Products look great and work well; plenty of choice in sizes and finishes. And good value. Also prompt responses to enquiries. I used the GIK Room Acoustics Visualizer to get a good sense of ho... See more

Rated 5 out of 5 stars

Ordered 4 pice of B4 Absorber, very good effectivenesse against the room reverb. Top shipping, delievery in time. Excellent Service, top products! Yes, gladly again. Kind regards, Michael T.

Rated 5 out of 5 stars

I had previously bought some bass traps but since that time they explained the design has been improved and so slightly different, asking if I wanted the new design or the older design to match my p... See more

Rated 5 out of 5 stars

I have ordered multiple panels from GIK Acoustics and I’m very pleased with how they work, their quality and appearance. They gave me free advise on how to treat my room and after installing the sug... See more

Rated 1 out of 5 stars

I bought a few panels from them a long time ago. Recently they have started bombarding me with spam and unsubscribing doesn't stop them. Sounds like they are pretty desperate. I will leave one of thes... See more

Company replied

Rated 1 out of 5 stars

They enter random delivery addresses for shipments—missing street, number, and even the recipient’s name. The moment I got the carrier notification, I emailed them immediately to make sure this was... See more

Company replied

Rated 2 out of 5 stars

I ordered an acoustic panel from GIK Acoustics Europe on 11 December as a pre-Christmas treat for myself. Only after placing the order did I learn that the panels are made to order, with the confi... See more

Company replied

Rated 5 out of 5 stars

I have purchased several times from GIK, and it has always been a pleasant experience. Both their products and customer service are excellent where regarding the latter, you are welcomed by real(ly... See more

Rated 5 out of 5 stars

Everything - from the free consultation, through the order process and to the questions I had after receiving the items and installing - was done amicably, quickly and well. I'm impressed with the se... See more

Rated 5 out of 5 stars

Communication with GIK acoustic was always super smooth and fast. They designed a perfect solution for one of our studios. They were involved from the beginning of the project and answered all our que... See more

Rated 5 out of 5 stars

I've used GIK for several years now and see no reason to look anywhere else for acoustic treatment. Love the quality of their products and every staff member I've interacted with has been incredibly... See more

Rated 5 out of 5 stars

I have been purchasing from GIK Acoustics for many years. Since the beginning, the standard products are actually improving in quality - amazing! For example, my two most recent orders of CT Alpha P... See more

Rated 5 out of 5 stars

Eugenio, the acoustics advisor, was super helpful over the phone even though he was unwell, really appreciated the expertise at GIK Acoustics for sound design. Went above and beyond to answer all my q... See more

Rated 5 out of 5 stars

Really great customer service - had a minor issue with a custom print colour, they sorted it out straight away, clear communication throughout. Can't recommend highly enough!

Rated 5 out of 5 stars

Great experience from placing my order to receiving it. I was given regular updates including confirmation my order had been received, when it had gone into production and when it was out for delivery... See more

Rated 5 out of 5 stars

GIK Acoustics is my go to room treatment. The GIK team are always extremely helpful when choosing the right treatment for your room. Highly recommend 5*****

Rated 5 out of 5 stars

I rarely write Trustpilot reviews, but the exceptional experience I had with GIK Acoustics deserves a mention. I recently ordered five FlexRange 242 panels - four wall-mounted via French Cleats... See more

Rated 5 out of 5 stars

I ordered multiple times with this company already because the panels work wonderfully for my studio. I also have rarely experienced a customer service so friendly and supportive. I highly recommend t... See more

Rated 5 out of 5 stars

The puchased absorbers are very effectice, very well built and look great. Very friendly and competent contact. Fast shipping. Very highly recommended.

Rated 5 out of 5 stars

I contacted GIK last year (2025) for some advice on my room and what they would recommend. I was put in touch with Lukas who spent time going through the details with me, I provided room drawi... See more

Rated 3 out of 5 stars

I’m sad that I got the gatsby plate on my two PIB’s and when they came some parts of the plate were broken, ruining all the aesthetics. Overall the product is great like everyone says! Although i... See more

Company replied

Rated 4 out of 5 stars

Getting the panels delivered to europa was a task i hopefully will not have to repeat again. However now that it is finally here to product does excactly what it needs to. After installing the... See more

Company replied

Rated 5 out of 5 stars

Amazing Team and Company- Thank you for everything. The product is brilliant and the quality print is excellent. Very reliable and lovely Lindsay.

Rated 5 out of 5 stars

I was so thrilled to discover that GIK could turn my photos into acoustic art panels. I received my delivery and opened the packaging last week. My heart just sang when I saw h... See more

Rated 5 out of 5 stars

Good quality and fantastic customer service. Their great return policy gives you piece of mind.

Rated 5 out of 5 stars

Very good communication, cooperation and advice. Very quick delivery. Had one panel damaged during shipping and got a replacement in no time. Quality great as always.

Rated 5 out of 5 stars

Great products and excellent customer service. Clear and timely feedback on progress of ordered items, swift delivery and excellent shipping.

Rated 5 out of 5 stars

Courtesy and prompt assistance and product delivered on time. My Monster Bass Traps were able to eliminate the critical frequencies for a natural and neutral acoustics of my recording studio. Definite... See more

Rated 5 out of 5 stars

Great quality ceiling cloud and fixings with detailed instructions for installation. Delivery was fast and arrived exactly when expected.

Rated 5 out of 5 stars

Relying on their promptly received expert advice (given without any jargon, in a most helpful and comprehensive manner to a layman like me), I refurbished my rather challenging listening room... See more

Rated 5 out of 5 stars

I received all the necessary information regarding acoustic treatment. Very professional and knowledgeable approach. Great service.

Company replied


Company details

  1. Acoustical Consultant
  2. Audio Visual Equipment Supplier

Written by the company

GIK Acoustics: Pro Look. Pro Build. Pro Results. Since its establishment in 2004, GIK Acoustics has been a pioneer in advancing sound quality enhancement across diverse spaces. Specializing in crafting absorption and diffusion products, GIK Acoustics has grown into a global leader, outfitting studios, homes, and commercial establishments with exceptional acoustic solutions. Trusted by music enthusiasts, industry professionals, corporations, and institutions, the company has made its mark through commitment and quality. Originating in Atlanta, Georgia, GIK Acoustics has expanded its presence globally. Rapid and reliable delivery is a hallmark, with strategically located facilities in the US, UK, and EU ensuring accessible and efficient product delivery for customers worldwide. GIK Acoustics' distinctiveness lies in its unwavering dedication to sustainability. The company's ethos revolves around using environmentally safe materials. Utilizing Greensafe absorption materials, eco-friendly wood, and extends recycled fabric options to customers, ensuring products that are not only high-quality but also environmentally conscious. At GIK Acoustics, customer satisfaction takes precedence. Their journey begins with expert guidance from the Design Team through complimentary Acoustic Advice, ensuring tailored solutions for every space. This personalized approach carries through the order process, orchestrated by the proficient Customer Service team for quality, timeliness, and reliability. From inquiries to bespoke orders, delivery notifications to follow-ups, GIK Acoustics stands as a beacon of customer-focused care. As time progresses, GIK Acoustics continues to resonate with those seeking acoustic perfection. Their legacy of innovation, commitment to sustainability, and dedication to customer satisfaction have firmly established them as global leaders in acoustic excellence. With each product, GIK Acoustics continues to redefine auditory experiences, one space at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Custom Order

GIK produced my customised order as specified without any problem. As with my previous 2 orders, the acoustic panels were of excellent quality and I particularly like the extensive range of fabrics they offer. First class.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding acoustic advice

GIK Acoustics is offering great products but what's really outstanding is their customer service. Paul, my acoustic advisor from GIK, helped me transform my mediocre sounding listening room into an amazing space to dive into music. He even shared his vast knowledge in speaker design with me to make the best out of my setup in my particular room.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience!

I have a problematic room, small square room, 4400x4200, with an uneven side that makes problems, and huge speakers, Focals Be 11. To be honest I didn't expect too much considering the room type and size, and my huge monitos, but after the treatment from Gik it sounds AMAZING.

I requested free acoustic advice from them before ordering anything and they responded super fast, like the next day fast. I was nicely surprised about that. And the free acoustic advice is nice, right? Kudos on that!

Luca, one of their experts, after emailing him the room measurements, recommended me the Soffit bass traps with range limiters in all the corners and 3 full range panels on the ceiling.

After I installed all the bass traps the acoustic is magical! The bass problem is completely gone but I can hear the meds and highs so well it's crazy.

The stereo image again is amazing now and it doesn't sound uneven in the room anymore. It sounds good in any part of the room and in the listening position it sounds godlike. And the new room measurements back up my claims, is not in my head, is not placebo.

Don't think twice! Gik Acoustic has fair Price! Free Advice! And your room will sound Nice!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

High quality products

High quality products. They help you decide what are the best panels for your room and the best way to put them in your walls.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with GIK!

Great experience with GIK. They really went out of their way to help analyse issues with my studio. I felt bad asking so many questions, but they always got back to me with super useful information.

Products arrived earlier than advised which was a bonus, and they ensured that this was ok before sending which I appreciated.

My order included some custom Monster traps, Monsters with FRT, some 242 and spot panels and a custom B4 bass trap. Craftmanship on all was absolutely first class.

I've even had a few questions for them since the order was completed and the customer service provided has also been exceptional.

It's really helped even out some low frequency peaks and troughs I was previously getting. In a perfect world I'd be working in a proper space, but they've made my nearly 200 year old Victorian basement with wonky walls and super low ceiling a lot more useable.

Thanks so much to all the team!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Spoke to sales, wanting to make sure an image would come out with good detail, for an acoustic art panel.

Extremely helpful - ran and shared samples - which came out brilliantly.

Product delivered was exceptional, better than expectation - can not review the company highly enough, helpful at every step and product very good.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Great modules and wonderful service

Great modules and wonderful service. Build a complete Studio (5 rooms) together with GIK Acoustic with over 120 modules. Everything went smooth, from initial planning & communication to the great final sound.
Thanks a lot to Nick and Paul!

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Very good and responsive pre-sales…

Very good and responsive pre-sales support, which helped me along the purchasing process (custom order after asking for fabric samples).

The products were delivered to me quickly from Poland to France and arrived in good condition (finish is not perfect on all the panels but good enough for the price)

13 March 2024
Unprompted review
Rated 5 out of 5 stars

I'm so very pleased

I'm so very pleased with the partnership I've felt from GIK. The room I need to treat isn't particularly complicated but it's my first treatment hence I'm cautious (read: paranoid).

GIK's advice has aligned well with the best scientific sources I've watched and read online (including Acoustics Insider on YT). The person I worked with has patiently spent over a month in email exchanges addressing my million questions and concerns.

I feel as though I've created a new long-term vendor partnership and look forward to working with GIK in the future!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

GIK art panels

I ordered some art panels. Not only is the print quality amazing, the customer support is also absolutely outstanding! I can unreservedly recommend buying from GIK.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

New Studio

I recently worked with GIK Acoustics on optimizing my studio space, and the results are fantastic! The collaboration with their team made the process seamless, and the acoustical treatment has transformed my sound environment. Exceptional products, excellent service, and a tailored approach. Highly recommend! Thank you, GIK Acoustics!

19 January 2024
Unprompted review
Rated 5 out of 5 stars

GIK Acoustics - Buy Without Hesitation

I am a GIK Acoustics customer and I recommend them. I'm Portuguese living in Portugal and the best support and attention I've had regarding acoustic treatment has been from GIK Acoustics. Without any obligation, all my questions were answered. To this day, the orders have arrived on time and in good condition.
To this day, I will continue to buy from and recommend GIK acoustic without hesitation.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Very good service, very good communication. All requests are accepted without delay. I recommend.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience!

I don’t have any background in sound engineering. I have a music hone studio with a mic and piano and i was looking for acoustic treatment. First i asked 3 companies to give me an acoustic treatment design. Luca from GIK have helped me in a great way! He asked me the right questions to get to a acoustic treatment plan that matches my purpose. And also the acoustic treatment i need. Nothing more. I have asked a lot of questions over a few weeks and i have never get the impression they get tired of me. So 5star rating ontm the advice and service! The quality of the panels looks great and i am very happy with the acoustic in my studio. Very hapy with the result and GIK!

3 December 2023
Unprompted review
Rated 4 out of 5 stars

Steep Learning Curve

After many hours of research and telephone calls, I have come to respect the science and physics behind room acoustics.
It would also appear that one size does not fit all and that specific treatment would be required per room. It has been a very steep learning curve. I have tried two different products yielding vast array of results...some good and some conflicting. So therefore it's back to the drawing board.

Would I recommend GIK Acoustics products ? YES.
The build quality, customer support and lead times are just excellent.
On this occasion, I would need to reconsider which path to go down to get the results I am looking for.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Superb product and service

I recently purchased Q7D diffusers from GIK Europe. The products are excellent. Very sturdy and well-constructed. Customer service was superb as I needed some special assistance with mounting options. Price is very reasonable too. I highly recommend these guys.

15 September 2023
Unprompted review

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