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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and aesthetic appeal. The customer service is frequently highlighted as excellent, with many people appreciating the helpful, professional, and responsive staff who provide valuable advice and support. However, some customers also noted issues with the quality of small details on certain products, such as latches, and a few experienced problems with the delivery process, including lack of communication and broken parts upon arrival.

What people talk about most

Product

Users describe positive interactions with product quality and effectiveness. Customers consistently praise... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the top-notch build quality... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers are impressed with the excellent service level,... See more

Based on these reviews

Rated 5 out of 5 stars

Products look great and work well; plenty of choice in sizes and finishes. And good value. Also prompt responses to enquiries. I used the GIK Room Acoustics Visualizer to get a good sense of ho... See more

Rated 5 out of 5 stars

Ordered 4 pice of B4 Absorber, very good effectivenesse against the room reverb. Top shipping, delievery in time. Excellent Service, top products! Yes, gladly again. Kind regards, Michael T.

Rated 5 out of 5 stars

I had previously bought some bass traps but since that time they explained the design has been improved and so slightly different, asking if I wanted the new design or the older design to match my p... See more

Rated 5 out of 5 stars

I have ordered multiple panels from GIK Acoustics and I’m very pleased with how they work, their quality and appearance. They gave me free advise on how to treat my room and after installing the sug... See more

Rated 1 out of 5 stars

I bought a few panels from them a long time ago. Recently they have started bombarding me with spam and unsubscribing doesn't stop them. Sounds like they are pretty desperate. I will leave one of thes... See more

Company replied

Rated 1 out of 5 stars

They enter random delivery addresses for shipments—missing street, number, and even the recipient’s name. The moment I got the carrier notification, I emailed them immediately to make sure this was... See more

Company replied

Rated 2 out of 5 stars

I ordered an acoustic panel from GIK Acoustics Europe on 11 December as a pre-Christmas treat for myself. Only after placing the order did I learn that the panels are made to order, with the confi... See more

Company replied

Rated 5 out of 5 stars

I have purchased several times from GIK, and it has always been a pleasant experience. Both their products and customer service are excellent where regarding the latter, you are welcomed by real(ly... See more

Rated 5 out of 5 stars

Everything - from the free consultation, through the order process and to the questions I had after receiving the items and installing - was done amicably, quickly and well. I'm impressed with the se... See more

Rated 5 out of 5 stars

Communication with GIK acoustic was always super smooth and fast. They designed a perfect solution for one of our studios. They were involved from the beginning of the project and answered all our que... See more

Rated 5 out of 5 stars

I've used GIK for several years now and see no reason to look anywhere else for acoustic treatment. Love the quality of their products and every staff member I've interacted with has been incredibly... See more

Rated 5 out of 5 stars

I have been purchasing from GIK Acoustics for many years. Since the beginning, the standard products are actually improving in quality - amazing! For example, my two most recent orders of CT Alpha P... See more

Rated 5 out of 5 stars

Eugenio, the acoustics advisor, was super helpful over the phone even though he was unwell, really appreciated the expertise at GIK Acoustics for sound design. Went above and beyond to answer all my q... See more

Rated 5 out of 5 stars

Really great customer service - had a minor issue with a custom print colour, they sorted it out straight away, clear communication throughout. Can't recommend highly enough!

Rated 5 out of 5 stars

Great experience from placing my order to receiving it. I was given regular updates including confirmation my order had been received, when it had gone into production and when it was out for delivery... See more

Rated 5 out of 5 stars

GIK Acoustics is my go to room treatment. The GIK team are always extremely helpful when choosing the right treatment for your room. Highly recommend 5*****

Rated 5 out of 5 stars

I rarely write Trustpilot reviews, but the exceptional experience I had with GIK Acoustics deserves a mention. I recently ordered five FlexRange 242 panels - four wall-mounted via French Cleats... See more

Rated 5 out of 5 stars

I ordered multiple times with this company already because the panels work wonderfully for my studio. I also have rarely experienced a customer service so friendly and supportive. I highly recommend t... See more

Rated 5 out of 5 stars

The puchased absorbers are very effectice, very well built and look great. Very friendly and competent contact. Fast shipping. Very highly recommended.

Rated 5 out of 5 stars

I contacted GIK last year (2025) for some advice on my room and what they would recommend. I was put in touch with Lukas who spent time going through the details with me, I provided room drawi... See more

Rated 3 out of 5 stars

I’m sad that I got the gatsby plate on my two PIB’s and when they came some parts of the plate were broken, ruining all the aesthetics. Overall the product is great like everyone says! Although i... See more

Company replied

Rated 4 out of 5 stars

Getting the panels delivered to europa was a task i hopefully will not have to repeat again. However now that it is finally here to product does excactly what it needs to. After installing the... See more

Company replied

Rated 5 out of 5 stars

Amazing Team and Company- Thank you for everything. The product is brilliant and the quality print is excellent. Very reliable and lovely Lindsay.

Rated 5 out of 5 stars

I was so thrilled to discover that GIK could turn my photos into acoustic art panels. I received my delivery and opened the packaging last week. My heart just sang when I saw h... See more

Rated 5 out of 5 stars

Good quality and fantastic customer service. Their great return policy gives you piece of mind.

Rated 5 out of 5 stars

Very good communication, cooperation and advice. Very quick delivery. Had one panel damaged during shipping and got a replacement in no time. Quality great as always.

Rated 5 out of 5 stars

Great products and excellent customer service. Clear and timely feedback on progress of ordered items, swift delivery and excellent shipping.

Rated 5 out of 5 stars

Courtesy and prompt assistance and product delivered on time. My Monster Bass Traps were able to eliminate the critical frequencies for a natural and neutral acoustics of my recording studio. Definite... See more

Rated 5 out of 5 stars

Great quality ceiling cloud and fixings with detailed instructions for installation. Delivery was fast and arrived exactly when expected.

Rated 5 out of 5 stars

Relying on their promptly received expert advice (given without any jargon, in a most helpful and comprehensive manner to a layman like me), I refurbished my rather challenging listening room... See more

Rated 5 out of 5 stars

I received all the necessary information regarding acoustic treatment. Very professional and knowledgeable approach. Great service.

Company replied


Company details

  1. Acoustical Consultant
  2. Audio Visual Equipment Supplier

Written by the company

GIK Acoustics: Pro Look. Pro Build. Pro Results. Since its establishment in 2004, GIK Acoustics has been a pioneer in advancing sound quality enhancement across diverse spaces. Specializing in crafting absorption and diffusion products, GIK Acoustics has grown into a global leader, outfitting studios, homes, and commercial establishments with exceptional acoustic solutions. Trusted by music enthusiasts, industry professionals, corporations, and institutions, the company has made its mark through commitment and quality. Originating in Atlanta, Georgia, GIK Acoustics has expanded its presence globally. Rapid and reliable delivery is a hallmark, with strategically located facilities in the US, UK, and EU ensuring accessible and efficient product delivery for customers worldwide. GIK Acoustics' distinctiveness lies in its unwavering dedication to sustainability. The company's ethos revolves around using environmentally safe materials. Utilizing Greensafe absorption materials, eco-friendly wood, and extends recycled fabric options to customers, ensuring products that are not only high-quality but also environmentally conscious. At GIK Acoustics, customer satisfaction takes precedence. Their journey begins with expert guidance from the Design Team through complimentary Acoustic Advice, ensuring tailored solutions for every space. This personalized approach carries through the order process, orchestrated by the proficient Customer Service team for quality, timeliness, and reliability. From inquiries to bespoke orders, delivery notifications to follow-ups, GIK Acoustics stands as a beacon of customer-focused care. As time progresses, GIK Acoustics continues to resonate with those seeking acoustic perfection. Their legacy of innovation, commitment to sustainability, and dedication to customer satisfaction have firmly established them as global leaders in acoustic excellence. With each product, GIK Acoustics continues to redefine auditory experiences, one space at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

117 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a very efficient company

What a very efficient company, and their couriers, too. Ordered Monday, paid for Tuesday, arrived Thursday. And a good price for acoustic material. I will definitely use them again.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Great products, awesome service!

Not only the products are high quality, beautiful to look at and priced well but also the service is outstanding. I want to give a special THANK YOU to Lionel who offered his expertize to guide me trought my room analysis, identification of the issues to fix, the produts to purchase accordingly and where to place them.
I especially appreciate the fact that Lionel took a minimalist approach, not trying to sell me as much as he could but instead, just what I needed, no less, no more.
The results are simply outstanding from both acoustics (music, talk) and aesthetics.
Not only do I recommand Gik Acoustics but I will encourage all my audiophile friends to purchase from them!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

GIK Acoustics has an incredible team…

GIK Acoustics has an incredible team that guided me through the process of acoustically treating my room and selecting the perfect panels. Their 3D visualizer was invaluable, making it easy to design the space correctly and position the panels in just the right spots.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Top Quality and Unparalleled Customer Service

GIK team really impressed me: from guidance of how to treat my room, working within my budget, supplying me well made acoustic panels on schedule as well as overall excellent customer service. Special thanks Paul Linke for his help with planning and Agnieszka for her after service help.

I was skeptical about price but once I received the products I realized they were worth every penny. They look pretty, well made units and the difference to sound quality and fidelity in my home theatre is outstanding.

I highly recommend GIK for acoustic treatment if your room. They are just brilliant.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Custom Panels: Great Support, Quality and Performance

I recently ordered custom acoustic panels from GIK Acoustics and had an outstanding experience from start to finish. I wanted to have my own images printed on the panels, but due to an issue on their website, I was unable to upload my files. I reached out to their customer support via email, and I was impressed with how quickly and efficiently they resolved the issue. They guided me through the process, ensuring that my order was placed correctly.

The custom acoustic panels were delivered well within the promised timeframe, and I couldn’t be happier with the results. The artwork on the panels turned out beautifully, with vibrant colors and sharp details. Beyond their aesthetics, the panels also perform exceptionally well in damping sound. The difference in room acoustics is remarkable.

Overall, GIK Acoustics provided a top-notch service, and I highly recommend them to anyone looking for high-quality acoustic solutions with personalized designs!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and products

Fantastic customer service from start to finish and great products. I took advantage of the free acoustic advice at the start and LR was very patient answering all my questions and explaining various bits and pieces to help me work out what I needed. He also helped me work out how to position my existing equipment to fit my room best. I then managed to mess up my order form (specified the wrong colour on a panel) which I didn't realise until the product arrived (which it did very promptly!). LB then did an absolutely fantastic job of sorting it out (and to just to be clear, that meant sorting it all out her end at absolutely no inconvenience to me) which meant that 48 hours later, the product has been swapped (new delivery and pickup of the original) and I haven't had to take time out of working to sort it out. GIK were recommended to me and I would have no hesitation in recommending them onto others. I can already hear the impact the move around and the products are having. Thanks ever so much for all the help all of you, much appreciation!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

I ordered two Monster Bass Traps in a custom size to go with four other standard size panels that I already have. The turn around time for the order was impressively fast and the communication with the staff at GIK was excellent.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Free acoustic advice really provided (not only advertised) repeatedly in friendly manner, quickly and with explanations.
The same person communicated with me for the whole pre-order period and was aware of my specific needs.

After making order, I was immediately contacted by another sales person who became again single point of communication with GiK for me. I was informed continuously about status of my order. It took only 4 days to deliver ordered panels to Czech republic after I paid the invoice!

Build quality and packaging are really nice. Boxes were delivered slightly damaged by transport service, but panel inside were untouched due to additional protection inside of the box.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Top quality acoustic products & advice

GIK's personal advice service is very impressive and helpful, and with top quality products to match, I couldn't be happier. The improvement in the rooms that I've treated is dramatic!

29 April 2024
Unprompted review
Rated 5 out of 5 stars

We have a good collaboration with GIK

We have a good collaboration with GIK Acoustics and we are always happy when we order products, they arrive extremely quickly and in complete safety, taking into account that we order from Romania!
So you can have all the confidence!

12 June 2024
Unprompted review

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