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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and aesthetic appeal. The customer service is frequently highlighted as excellent, with many people appreciating the helpful, professional, and responsive staff who provide valuable advice and support. However, some customers also noted issues with the quality of small details on certain products, such as latches, and a few experienced problems with the delivery process, including lack of communication and broken parts upon arrival.

What people talk about most

Product

Users describe positive interactions with product quality and effectiveness. Customers consistently praise... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the top-notch build quality... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers are impressed with the excellent service level,... See more

Based on these reviews

Rated 5 out of 5 stars

Products look great and work well; plenty of choice in sizes and finishes. And good value. Also prompt responses to enquiries. I used the GIK Room Acoustics Visualizer to get a good sense of ho... See more

Rated 5 out of 5 stars

Ordered 4 pice of B4 Absorber, very good effectivenesse against the room reverb. Top shipping, delievery in time. Excellent Service, top products! Yes, gladly again. Kind regards, Michael T.

Rated 5 out of 5 stars

I had previously bought some bass traps but since that time they explained the design has been improved and so slightly different, asking if I wanted the new design or the older design to match my p... See more

Rated 5 out of 5 stars

I have ordered multiple panels from GIK Acoustics and I’m very pleased with how they work, their quality and appearance. They gave me free advise on how to treat my room and after installing the sug... See more

Rated 1 out of 5 stars

I bought a few panels from them a long time ago. Recently they have started bombarding me with spam and unsubscribing doesn't stop them. Sounds like they are pretty desperate. I will leave one of thes... See more

Company replied

Rated 1 out of 5 stars

They enter random delivery addresses for shipments—missing street, number, and even the recipient’s name. The moment I got the carrier notification, I emailed them immediately to make sure this was... See more

Company replied

Rated 2 out of 5 stars

I ordered an acoustic panel from GIK Acoustics Europe on 11 December as a pre-Christmas treat for myself. Only after placing the order did I learn that the panels are made to order, with the confi... See more

Company replied

Rated 5 out of 5 stars

I have purchased several times from GIK, and it has always been a pleasant experience. Both their products and customer service are excellent where regarding the latter, you are welcomed by real(ly... See more

Rated 5 out of 5 stars

Everything - from the free consultation, through the order process and to the questions I had after receiving the items and installing - was done amicably, quickly and well. I'm impressed with the se... See more

Rated 5 out of 5 stars

Communication with GIK acoustic was always super smooth and fast. They designed a perfect solution for one of our studios. They were involved from the beginning of the project and answered all our que... See more

Rated 5 out of 5 stars

I've used GIK for several years now and see no reason to look anywhere else for acoustic treatment. Love the quality of their products and every staff member I've interacted with has been incredibly... See more

Rated 5 out of 5 stars

I have been purchasing from GIK Acoustics for many years. Since the beginning, the standard products are actually improving in quality - amazing! For example, my two most recent orders of CT Alpha P... See more

Rated 5 out of 5 stars

Eugenio, the acoustics advisor, was super helpful over the phone even though he was unwell, really appreciated the expertise at GIK Acoustics for sound design. Went above and beyond to answer all my q... See more

Rated 5 out of 5 stars

Really great customer service - had a minor issue with a custom print colour, they sorted it out straight away, clear communication throughout. Can't recommend highly enough!

Rated 5 out of 5 stars

Great experience from placing my order to receiving it. I was given regular updates including confirmation my order had been received, when it had gone into production and when it was out for delivery... See more

Rated 5 out of 5 stars

GIK Acoustics is my go to room treatment. The GIK team are always extremely helpful when choosing the right treatment for your room. Highly recommend 5*****

Rated 5 out of 5 stars

I rarely write Trustpilot reviews, but the exceptional experience I had with GIK Acoustics deserves a mention. I recently ordered five FlexRange 242 panels - four wall-mounted via French Cleats... See more

Rated 5 out of 5 stars

I ordered multiple times with this company already because the panels work wonderfully for my studio. I also have rarely experienced a customer service so friendly and supportive. I highly recommend t... See more

Rated 5 out of 5 stars

The puchased absorbers are very effectice, very well built and look great. Very friendly and competent contact. Fast shipping. Very highly recommended.

Rated 5 out of 5 stars

I contacted GIK last year (2025) for some advice on my room and what they would recommend. I was put in touch with Lukas who spent time going through the details with me, I provided room drawi... See more

Rated 3 out of 5 stars

I’m sad that I got the gatsby plate on my two PIB’s and when they came some parts of the plate were broken, ruining all the aesthetics. Overall the product is great like everyone says! Although i... See more

Company replied

Rated 4 out of 5 stars

Getting the panels delivered to europa was a task i hopefully will not have to repeat again. However now that it is finally here to product does excactly what it needs to. After installing the... See more

Company replied

Rated 5 out of 5 stars

Amazing Team and Company- Thank you for everything. The product is brilliant and the quality print is excellent. Very reliable and lovely Lindsay.

Rated 5 out of 5 stars

I was so thrilled to discover that GIK could turn my photos into acoustic art panels. I received my delivery and opened the packaging last week. My heart just sang when I saw h... See more

Rated 5 out of 5 stars

Good quality and fantastic customer service. Their great return policy gives you piece of mind.

Rated 5 out of 5 stars

Very good communication, cooperation and advice. Very quick delivery. Had one panel damaged during shipping and got a replacement in no time. Quality great as always.

Rated 5 out of 5 stars

Great products and excellent customer service. Clear and timely feedback on progress of ordered items, swift delivery and excellent shipping.

Rated 5 out of 5 stars

Courtesy and prompt assistance and product delivered on time. My Monster Bass Traps were able to eliminate the critical frequencies for a natural and neutral acoustics of my recording studio. Definite... See more

Rated 5 out of 5 stars

Great quality ceiling cloud and fixings with detailed instructions for installation. Delivery was fast and arrived exactly when expected.

Rated 5 out of 5 stars

Relying on their promptly received expert advice (given without any jargon, in a most helpful and comprehensive manner to a layman like me), I refurbished my rather challenging listening room... See more

Rated 5 out of 5 stars

I received all the necessary information regarding acoustic treatment. Very professional and knowledgeable approach. Great service.

Company replied


Company details

  1. Acoustical Consultant
  2. Audio Visual Equipment Supplier

Written by the company

GIK Acoustics: Pro Look. Pro Build. Pro Results. Since its establishment in 2004, GIK Acoustics has been a pioneer in advancing sound quality enhancement across diverse spaces. Specializing in crafting absorption and diffusion products, GIK Acoustics has grown into a global leader, outfitting studios, homes, and commercial establishments with exceptional acoustic solutions. Trusted by music enthusiasts, industry professionals, corporations, and institutions, the company has made its mark through commitment and quality. Originating in Atlanta, Georgia, GIK Acoustics has expanded its presence globally. Rapid and reliable delivery is a hallmark, with strategically located facilities in the US, UK, and EU ensuring accessible and efficient product delivery for customers worldwide. GIK Acoustics' distinctiveness lies in its unwavering dedication to sustainability. The company's ethos revolves around using environmentally safe materials. Utilizing Greensafe absorption materials, eco-friendly wood, and extends recycled fabric options to customers, ensuring products that are not only high-quality but also environmentally conscious. At GIK Acoustics, customer satisfaction takes precedence. Their journey begins with expert guidance from the Design Team through complimentary Acoustic Advice, ensuring tailored solutions for every space. This personalized approach carries through the order process, orchestrated by the proficient Customer Service team for quality, timeliness, and reliability. From inquiries to bespoke orders, delivery notifications to follow-ups, GIK Acoustics stands as a beacon of customer-focused care. As time progresses, GIK Acoustics continues to resonate with those seeking acoustic perfection. Their legacy of innovation, commitment to sustainability, and dedication to customer satisfaction have firmly established them as global leaders in acoustic excellence. With each product, GIK Acoustics continues to redefine auditory experiences, one space at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Products look great and work well; plenty of choice in sizes and finishes. And good value. Also prompt responses to enquiries.

I used the GIK Room Acoustics Visualizer to get a good sense of how my room would look and avoid mistakes. Does take a while to learn how to use it productively.

Had one larger delivery that took over two weeks (many stops on the way from Poland) but another smaller delivery that took less than a week. Think it depends on the courier and/or the size of the packages.

I'd like to see more encouragement for customers to recycle the packaging as there is a lot of it; for example, the protective plastic bags the panels come in are unmarked but appear to be conventional and recyclable.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful team

I had previously bought some bass traps but since that time they explained the design has been improved and so slightly different, asking if I wanted the new design or the older design to match my previous order. AMAZING!!!

Everytime I deal with GIK Acoustics I am super impressed. Quality products and super helpful team. I can’t wait to go back for more.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from GIK…

I have been purchasing from GIK Acoustics for many years. Since the beginning, the standard products are actually improving in quality - amazing!
For example, my two most recent orders of CT Alpha Pro and some fully custom Tri-Traps, Monster Traps and ‘B6’ (custom thickness of B4) are excellent.
Furthermore, during the order process, the team at GIK Acoustics advised about a specific limitation to do with the type of cloth I had selected. Supremely professional of them!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service experience and effective product

Everything - from the free consultation, through the order process and to the questions I had after receiving the items and installing - was done amicably, quickly and well. I'm impressed with the service level!
And most importantly - the several panels I bought reduce the echo and loud sound level in my studio effectively.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

2nd Order, B4

Ordered 4 pice of B4 Absorber, very good effectivenesse against the room reverb.
Top shipping, delievery in time.
Excellent Service, top products!
Yes, gladly again.
Kind regards, Michael T.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

The best support for any acoustic project

Communication with GIK acoustic was always super smooth and fast. They designed a perfect solution for one of our studios. They were involved from the beginning of the project and answered all our questions. They have a great team of professionals. I will definitely contact them whenever I need an acoustical solution.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Eugenio

Eugenio, the acoustics advisor, was super helpful over the phone even though he was unwell, really appreciated the expertise at GIK Acoustics for sound design. Went above and beyond to answer all my questions, highly recommend!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

I have made several purchases from GIK

I have purchased several times from GIK, and it has always been a pleasant experience. Both their products and customer service are excellent where regarding the latter, you are welcomed by real(ly nice) people that represent an aim to keep a good reputation.
Their prices are fair, and if you value safety, it is a no-brainer. Should it turn out that one day after all stone wool isn't to healthy to inhale anyway, and you have a two-year old wandering about, I personally, appreciate that the GIK-products have safety measures installed attending to this.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience from placing my order to receiving it. I was given regular updates including confirmation my order had been received, when it had gone into production and when it was out for delivery. Now I have received my order, I couldn't be happier with the build quality of the product and the improvement in room acoustics it's achieved. Thank you GIK Acoustics.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommended

Courtesy and prompt assistance and product delivered on time. My Monster Bass Traps were able to eliminate the critical frequencies for a natural and neutral acoustics of my recording studio. Definitely recommended.

16 April 2025
Rated 5 out of 5 stars

Good product and great customer service

I had ordered off the website with little knowledge of acoustic treatment. Once I was able to get my head around things Paul gave me good advice and was able to assist me with all my questions following this and has solved the issues I had whilst being understanding of my first order which I got wrong. Great service and highly satisfied!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

So grateful

Nowadays, I’ve grown accustomed to the coldness and lack of empathy and willingness to help customers shown by the vast majority of companies.
GIK have proven to be a wonderful exception, treating me with outstanding attention and diligence—making every effort to simplify things for me and help me make decisions.
There really should be an option for 6 stars for companies like this. Thank you so much people of GIK.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I have equippTop-class modules for my living room!ed my living room with…

I have equipped my living room with acoustic modules. I previously carried out some measurements with REW and sent them to the GIK team.
I received very good and very patient advice. I had a really nice and competent contact person named Paul.
When we finished the design and I placed the order, the modules were at my home within 14 days.
I would like to thank the GIK team in Germany and I can give a top recommendation

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had a superb recommendation for GIK and now delighted to be able to pass on my own experience. Super helpful team, years of experience and sound advice, from order to delivery 5 days. Committed to these guys as they are to their customers. Thank you GIK.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

GIK Acoustics - the best!

GIK is the very best when it comes to consultation, their products and overall service. Couldn't be happier and highly recommended.

A huge shout out to David and Agnes for the amazing customer service.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Paul the GOAT

Paul from GIK Acoustics has been the absolute best in terms of giving advice which as shown on the site actually is free and as someone who's just getting into the space of treating a room he made it very easy to understand. He also did a great job helping me find what the best method would be in terms of my specific setup and also provided what else we could do should I want to change it. Overall really great sparring partner and great experience!

8 January 2025
Unprompted review
Rated 3 out of 5 stars

I often see advertisements for GIK on…

I often see advertisements for GIK on various sites. Unfortunately, the prices are a lot higher when you go to their website than they are in the advertisements. Their website is slow and difficult to navigate. There is probably nothing wrong with the products themselves.

26 November 2024
Unprompted review
Gikacoustics logo

Reply from Gikacoustics

Good afternoon Martin, thank you for taking the time to leave us a review, and I'm sorry that you are seeing conflicting prices on the web, we would certainly never advertise incorrect pricing intentionally.

Changes in price could potentially be if the ads were referring to the product in question 'priced from...' price which would be the lowest price based on the smallest size available for that particular product, or it could be because prices are advertised ex VAT since we're not able to predict which country the customer will order from.

We take all our feedback very seriously, so if you're able to contact me directly to give more infomation about the pricing you've seen then I'll be more than happy to make further enquiries for you!

You can reach me at info.europe@gikacoustics.com.

Best regards, Lindsay Mansfield - Lead customer service representative.

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