Gigantic Tickets Reviews 2,493

So kind, helpful and responsive. Amy has been really helpful in securing a carers ticket and accessible parking. She has been really responsive, kind and patient answering all of my questions, thank you!

unable to purchase via my phone so had to find my laptop. an interactive map would be helpful so you could choose your seats from that

Amazing! Much easier and more streamlined than ticketmaster!

I raised a query as I had not understood about timing of ticket issuing pre performance . Gemma responded promptly and gave me clear advice and guidance. Very reassuring

Bought 4 tickets to see Twisted Sister at Steelhouse Festival. Twisted Sister cancel and I'm told the headline act cancelling is not a good enough reason for a refund, despite purchasing the refund plan.
My only option is to resell the tickets at face value, losing the fees, car park and insurance payment so costing me around £60 not to go. Thanks for nothing, another dodgy ticketing company ruining the experience of concerts and festivals for the fans. Ignore the fake 5 star reviews on this website, the real reviews are on the review centre where they get 2.8 out of 5
AVOID THIS DODGY COMPANY!!!!!!!!

Amy was super helpful and response was fast - my query was answered and complete within 24 hours

Amy was fantastic, empathic and helpful and I was so appreciative of the assistance given.

Quite possibly the best experience I’ve ever had with a ticket seller. I made a mistake with the booking and they went out of their way to rectify it quickly and in a really friendly and helpful manner. This is with special thanks to Holly for her excellent customer service and understanding. Thank you once again, highly recommended ⭐️⭐️⭐️⭐️⭐️

I thought I had a problem with tickets but was helped by Amy to sort my problem and worked out brilliant thank you for your help, tickets all sorted would use again

I had lost the booking confirmation email with my tickets, I emailed the support team and Gemma from the team was able to locate and send me the tickets within 10 minutes of me sending the email. Fantastic service!

I had really efficient service today from Holly when I couldn't find my e-ticket for a gig I'm going to tonight
I had inadvertently typed my email address incorrectly when I made the booking. Nevertheless, Holly helped me and the ticket was sent. Happy camper!

Gemma in customer services has been so helpful. I’ve emailed a few times and she has got back to me within hours! Great customer services.

My first booking with Gigantic, I had a query and the very friendly and helpful Gemma replied instantly with all the information I needed.
Great assistance!

Fantastic customer service from Holly over at gigantic! I had an issue with a complex issue to do with Ticketmaster. She replied and sorted the issue within minutes, putting my mind at ease!

They have cancelled the show but kept 18% of the paid amount.

Amy was very patient and helpful

I bought tickets via Gigantic for a show that was later cancelled. I paid £173.18 in total, but only £140 was refunded. They kept £33.18 as a “booking fee”.

Customer support repeatedly confirmed they will not refund the fee, even though the event didn’t go ahead and no service was delivered. When asked for a breakdown of what the £33.18 actually covers, I only received generic explanations about overheads rather than a clear cost breakdown.

I’m disappointed to be left out of pocket for a cancelled event. I would not use Gigantic again unless they change this policy.

Update: Gigantic have replied again with the same generic explanation about overheads and “this is how we stay in business”. Unfortunately this misses the point. The event was cancelled and no service was delivered, yet they are still withholding £33.18.

Calling it a “booking fee” doesn’t make it reasonable or proportionate. If a business takes payment for a service and that service is not provided, the customer should not be left out of pocket. The closest comparison is delivery costs for a physical item: if the item never arrives, the customer reasonably expects the delivery charge to be refunded too.

I’m disappointed they won’t engage with the actual issue or provide a cost breakdown to justify the amount.

I contacted Amy to say I could not attend an event due to injury. I offered a medical letter which she said you would need … A hospital discharge letter which was one of the pieces of evidence you required. However, upon receipt I was told that it was not acceptable as it did not state the date of the event ( 2 weeks later) and that further correspondence from a Medical practitioner was required. I then had to respond by stating I had a fractured leg ( clearly stated on my hospital discharge letter) and by the nature of that injury I would not be leaving the house on crutches for months let alone driving or using public transport in a knee brace into London ! I then received the most patronising email referring me to your Terms and conditions then agreeing to a refund “ On this occasion … blah blah “ then “ If this happens again we will require further evidence blah blah “ as if she was doing me a huge favour ! When in actual fact I had provided the discharge letter from the hospital, as stated by your company as a piece of legitimate evidence . Then her tone changed and it was all positive “ My pleasure” and wishing me a speedy recovery . It would have been nice if these kind words were at the outset of our conversations but no … Her tone changed because straight after she asked me to do a review and said it would be helpful to name somebody who had been helpful . Clearly all for her own gain.
Your customer service training is sadly lacking … A little bit of human kindness and understanding goes a long way in today’s world where everyone is out for their own personal gain. It’s not all about money … I mean how can you argue with a medical discharge letter from a hospital ??? Yet she did. Do you not think the NhS has enough going without having to re write things so companies like yourself do the right thing? I go to many exhibitions / events in London and will not be using your company again. Without customers you won’t have a company !

Gigantic has refused to issue my full refund after the event was cancelled by the organiser, keeping £18.10 in “booking fees.” I paid for a service that never took place, yet they insist on retaining an excessive fee that bears no relation to genuine admin costs. Their terms are presented in a way that leaves customers out of pocket when cancellations are not their fault.
I raised the issue directly, but they were unwilling to resolve it or refund the remaining amount. Their approach feels like a deliberate practice that disadvantages consumers and avoids accountability.
I will be escalating this through my bank, Citizens Advice, Trading Standards, and the relevant dispute channels. Consumers deserve transparency and fair treatment, not hidden charges and incomplete refunds.

Amy was very helpful and sorted my query out promptly. Very good customer service. Quickly easy and efficient.