All works well except two things. It would be useful to have a basket. Checking out stages are always tiresome but that goes double when buying more than one ticket. And, Add to Calendar doesn't work... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately had to cancel tickets as been given surgery on the date of the event. They responded quickly, sent all documents as proof, Amy was really helpful and efficient. The only reason I didn... See more
Company replied
I had really efficient service today from Holly when I couldn't find my e-ticket for a gig I'm going to tonight I had inadvertently typed my email address incorrectly when I made the booking. Nevert... See more
Company replied
Gemma was extremely helpful when I had a problem booking camping plots for a festival. She made sure I could get the plots I wanted to be next to friends. Very polite and understanding in the email ex... See more
Company details
Information provided by various external sources
Authorised Primary Ticket Agent. Face Value Tickets. Secure Booking.
Contact info
United Kingdom
- 0115 8077900
- customerservices@gigantic.com
- gigantic.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use Gigantic!
I paid £95 for an event that was cancelled and was only refunded the “face value” of £80. Nowhere in the cancellation email was it made clear that I’d be getting only a partial refund.
According to their ridiculous terms and conditions, a cancelled event doesn’t even guarantee a full refund - which is unbelievable. Looking at other reviews, Gigantic try to justify this by saying they need to keep their business afloat. That is not the customer’s responsibility. We didn’t cancel the event, and we’re certainly not responsible for covering your operating costs.
If fees need to be recovered, take it up with the organiser, don’t guilt customers for wanting their money back. Finding out the event was cancelled was disappointing enough, but receiving only a partial refund afterwards felt like a slap in the face. Shame on you. Do not use Gigantic!
5 February 2026
Unprompted review
Reply from Gigantic Tickets
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office. I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events. I hope this explanation helps clarify the situation.
Scammers
Scammers , event was canceled and they deducted 40£ as they can only refund the face value of the ticket. Avoid at all cost!!
4 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi Peter
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office. I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events. I hope this explanation helps clarify the situation.
Charged fees for a canceled event
EDIT: It dose not clarify the situation. I dont mind booking fees if i get to enjoy the event. I am charged for the joy of visiting your website. You may have provided a service, but not to me, and you should take it up with them, not punish your costumers. I would have appreciated the difference as credit, or offer for me to pay face value for the next event. that would make sense? Since i already paid your services but didnt get them.
! Don't recommend !
I bought a ticket months ago for nearly 100£. I bought a refund plan to be on the safe side. A week before the event i was informed that the event was cancelled and i will get back 80. Why did i loose 20? They did not provide any service to me and yet i was still charged. Very disappointed! I will not book again with them!
4 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi Nicoleta
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly.
We know booking fees aren’t popular, but unfortunately, they are necessary. At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible.
The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
Event cancelled
Event cancelled, they only refund face value - I have paid £26 for the privilege of using their website, not good at all.
4 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi Hayden
I’m really sorry that you feel this way, and I completely understand your frustration. However, I’d like to explain that the booking fee is an additional charge on top of the face value of the ticket, and it’s what allows us to make everything run smoothly. We know booking fees aren’t popular, but unfortunately, they are necessary.
At Gigantic, we always negotiate with venues and promoters to keep the booking fees as low as possible. The booking fees help cover the costs of offering a 24/7 booking service, handling order issues, paying for labour, maintaining the website and mobile site, developing technology to improve the ordering process, and ensuring you never need to queue at a venue Box Office.
I understand that no one enjoys paying a booking fee, but it’s important to note that this is the only portion of the payment that goes to us, the ticket agent. If we refunded booking fees to every customer, we wouldn’t have a business, staff, or the platform that allows customers to purchase tickets to events.
I hope this explanation helps clarify the situation.
Very helpful with helping me sort a…
Very helpful with helping me sort a refund for an event which I was unable to get to due to public transport issues. Had to provide a lot of evidence, however Amy was really supportive and helped solve the issue. Very quick service too. Thank you!
30 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I purchased 2 tickets for a gig and not…
I purchased 2 tickets for a gig and not being able to pick seats, I find the seats are on the Level 3 and I don’t do heights. I managed to rebook seats on ground level so really pleased. Contacted customer services and Gemma was very understanding with my situation. Very efficient replied promptly and have refunded tickets at face value. Which is brilliant. Thank you Gemma excellent customer services.
2 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Gemma in customer service was a star
Gemma in customer service was a star. Friendly, genuinely helpful and prompt with replies. Answered my query re etickets fully. Bravo Gemma!
3 February 2026
Unprompted review
Purchased two vip tickets for a gig &…
Purchased two vip tickets for a gig & could not attend on that evening, I've been dealing with Amy at gigantic, as the refund process website was/is a mine field she delt with my issue very professionally well definitely use again.
3 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Unfortunately had to cancel tickets as…
Unfortunately had to cancel tickets as been given surgery on the date of the event. They responded quickly, sent all documents as proof, Amy was really helpful and efficient. The only reason I didn't give 5 stars is due to website instructions being different to customer services. Website takes you straight to reseller option. Have to be vigilant when booking and making sure you read the refunds ( make sure you pay the refund plan).
30 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
My mistake was fixed in less then 6 hours.
I made a mistake with the date, sent off an email, Contact Us was actually easy to find. Received an email the same day, quick click and the date was adjusted. Great experience!
2 February 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I contacted Gigantic tickets after I… didn’t have any confirmation
I contacted Gigantic tickets after I purchased tickets from them but didn’t have any confirmation. Gemma was most helpful and responded quickly and resolved the issue (my fault a typo error 🙄)
26 January 2026
Unprompted review
Problem with a booking solved
Problem with a booking solved WOithin 24 hours of reporting it to customer service. Thank you so much Gemma for finding a solution and guiding me through it. Big Love ❤️
29 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Stadium location not clear
Ticket purchase was straightforward and email confirmation came through promptly. However, I couldn't see any details of where I was purchasing a ticket for. It just said 'General Admission Tier 1'. I assumed that at some stage I would get to select a seat. Subsequently I queried on Copilot and it suggests that it may be a standing ticket, but I still don't know. If it was on the web page, it certainly wasn't clear. Hence only three stars.
30 January 2026
Unprompted review
Speedy and helpful response over ticket…
Speedy and helpful response over ticket payments. Accurate information given and Gemma who dealt with my query was both efficient and pleasant. A treat not to be bumped around by a chat bot!
30 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great to deal with.
I've had zero problem with Gigantic. They've been nothing but extremely helpful, quick to respond and solved any problems fast and without fuss. Recommended.
29 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
I recently brought 4x ticket i was very…
I recently brought 4x ticket i was very eager to get them before they sold out only to realise that i brough the wrong ones I email the customwr services and i explain whatvi had just done Amy was got back to very quickly and explained to me clearly what I had to do i then purched the correct tickets and then was refunded my previous order im very grateful for this and cant rhank the team and Amy enough for this
27 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Ticket enquiry some concerns as i bought some…
I had some concerns as i bought some tickets for a gig and never received a confirmation email so I presumed it was a scam so i contacted the company and had a response from Amy and everything sorted out promptly
27 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Great service
Great service - I asked to change the times of my ticket and Gemma organised this very quickly 🥰
27 January 2026
Unprompted review
Reply from Gigantic Tickets
Hi,
Thank you so much for your positive feedback , we really appreciate you taking the time to share it.
Our team works very hard to deliver the best customer experience possible, so we’re delighted to hear that you had a positive experience with us. We hope to see you booking with us again soon.
Best wishes,
Team Gigantic x
Refund request
We had tickets for a show, but due medical issues, we had to cancel. Had to give some evidence of the medical issues, but got a close to immediate refund.
Amy was especially helpful.
21 January 2026
Unprompted review
Fast response, Amy gave great customer service
Fast response from the company regarding our purchase. Amy was very informative. She resolved my issue and informed me of the next processes to getting my tickets. Amazing customer service. Thank you, Sandy
27 January 2026
Unprompted review
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