Service representative Judith and ease by of ordering,
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
UPDATE: Following this review, an Escalation Specialist reached out and provided a full refund. I appreciate the company's willingness to stand behind their service when a technical error occurs.... See more
Company replied
I wasn't necessarily planning to buy from these guys but they made it so easy I ultimately decided to go with them. From offering free (truly free....no shipping) samples to help make my choice, to t... See more
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I ordered garage tiles and one of the boxes arrived with some damage. I reached out to customer service and they sent out a replacement after seeing a picture of the box. They also let me keep the... See more
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Company details
Information provided by various external sources
FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
Contact info
South Vineyard 2045, 85210, Mesa, United States
- flooringinc.com
3.6
Average
2K reviews
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glad I contacted first
Excellent product knowledge. Easy personality style. Project insights and suggestions. Well done!
7 April 2026
Reply from FlooringInc.Com
Thank you for your positive feedback!
customer service was great
customer service was great, I had a tight turnaround and the rep sorted everything perfectly and quickly.
Best,
Joey
6 April 2026
Reply from FlooringInc.Com
Thank you for your review! I am glad our team was able to help out.
Reply from FlooringInc.Com
Thank you for your kind feedback! We’re happy to hear our staff was friendly and helpful.
Black & Terracotta Flex Nitro Garage Tiles
Got my order placed with free shipping & handling thanks to Teanna
31 March 2026
Reply from FlooringInc.Com
Thank you! We’re so glad Teanna was able to help you out and get you that free shipping 😊
I still don’t have the bulk of my order…
I still don’t have the bulk of my order and even though I paid for quick shipping, I had nothing . It hasn’t even left your factory yet. Your order process is absolutely horrible. It took me 5 attempts to even get the flooring in the cart. I am not optimistic about the product now
3 April 2026
Reply from FlooringInc.Com
We’re very sorry for the frustration and delay you’ve experienced—that’s not the level of service we aim to provide. We understand how disappointing this must be, especially after paying for expedited shipping. I will be reaching out to you directly to look into your order and get this resolved as quickly as possible.
Reply from FlooringInc.Com
Thank you! We’re glad we could help you get your gym floors all set up 💪
Great customer service very helpful…
Great customer service very helpful when trying to place my order
29 March 2026
Reply from FlooringInc.Com
Thank you for your kind words! We're happy to hear our team was able to assist you with your order.
Reply from FlooringInc.Com
Thank you for your feedback! We’re glad to hear everything arrived on time and that your experience met expectations.
We appreciate your support and look forward to assisting you again in the future.
Terrible service. Order never shipped
I ordered rubber flooring and adhesive. The adhesive came quickly. The flooring never shipped even tho I repeatedly called & was promised that it would. After 30 days, I cancelled the flooring order. I am now stuck with a $300 bucket of adhesive that they will not allow me to return. This has been the worst customer service I’ve ever experienced. Do not buy here
31 March 2026
Unprompted review
Reply from FlooringInc.Com
Thank you for your feedback, we’re very sorry to hear about your experience. We understand how frustrating it must have been to wait for your flooring order and not receive it as expected, especially after multiple follow-ups.
We sincerely apologize for the delays and the lack of clear communication regarding your order status. This is not the level of service we aim to provide, and your experience has been shared with our team for review and improvement.
Regarding the adhesive, we understand your concern. At this time, adhesives are classified as non-returnable items per our policy due to safety and quality control standards, and we’re unable to make exceptions.
We recognize this is not the outcome you were hoping for, and we truly regret the inconvenience this situation has caused. If there is anything further we can do to assist or help find a path forward, please don’t hesitate to reach out to us directly.
Reply from FlooringInc.Com
We appreciate your patience and are glad the representative was pleasant. Thank you for your feedback.
Great customer service
Great customer service, quick delivery, excellent description, all great things!
29 March 2026
Reply from FlooringInc.Com
We are happy to hear that you had a great experience with our customer service and quick delivery. Thank you for the excellent feedback!
Reply from FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Service representative Judith and ease…
Service representative Judith and ease by of ordering,
27 March 2026
Reply from FlooringInc.Com
We're happy to hear that you found ordering easy and appreciated the service. Thank you for your feedback and time!
Reply from FlooringInc.Com
We're happy to hear that you had a great experience with our customer service and fast shipping. Thank you for your positive feedback!
Great customer service
There was an issue with the first order and customer service was diligent and patient with adjusting the order to accommodate my timeframe and requirements.
27 March 2026
Reply from FlooringInc.Com
We appreciate your positive feedback and are happy we could resolve the issue with your order. We are grateful for your patience and understanding.
I ordered gym floor mats on 3/17/26 and…
I ordered gym floor mats on 3/17/26 and was told that delivery would be between 3/21/26 and 3/25/26. On 3/23/26 I received an email saying they would be mailed out between 3/25/26 and 3/31/26. I called on 3/23/26 and cancelled the order. I received a case number for the cancellation. On 3/27/26 I received an email saying that they’d been trying to reach me to tell me that there was a 25% restocking fee. If they had given me the correct delivery dates I wouldn’t have placed the order. They’re not easy to contact nor to do business with.
27 March 2026
Unprompted review
Reply from FlooringInc.Com
Hi,
Thank you for sharing your experience. We understand how frustrating it must have been to receive conflicting delivery timelines and then encounter challenges while trying to cancel your order.
After reviewing your case, we do see that the flooring has since been delivered. Our team will be reaching out to you directly to review the situation in detail and walk through the next steps with you, including any available options.
We sincerely apologize for the confusion and communication gaps you experienced. This is not the level of service we aim to provide, and your feedback is being taken seriously as we work to improve both our processes and customer communication.
We appreciate your patience and look forward to resolving this with you.
10 stars for Marquel
10 stars for Marquel. I dont usually leave reviews but this guy literally turned my experience around.
9 March 2026
Unprompted review
Reply from FlooringInc.Com
Thank you for your kind review we appreciate your feedback
Horrible product, horrible company
Horrible product, horrible company. We ordered 3 rolls of rubber flooring. We had a company come and lay it (no nails) and built our all in one gym on top of it. When we started using the gym, we noticed (by stepping on them) sharp metal pieces coming out of the flooring. We have pulled 19 twisted pieces of metal out of the flooring to date. They refuse to give me the manufacturer's name and after 2 months of back and forth, their solution was to tell me to apply a sealant. Laughable. Unless you want tetanus, don't buy from them!
12 March 2026
Unprompted review
Reply from FlooringInc.Com
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at natasia.conyette@flooringinc.com so we can discuss the best next steps for you.
Ordering online is OK
Ordering online is OK. The product came at a decent time, but it came in two separate days and the first box look like somebody built it because the other box must’ve busted open and they drove over it with forklift walked on it and things were torn up but trying to get a hold of you guys is the worst thing I’ve ever had to try to get done. I’ve got emails. I’ve got pictures everything Faly. I found a phone number and stayed online long enough for someone to answer. He was a very nice man and a little well. That experience went well but he says like the product will take about a month when the first project only took a couple days. I need this before that month and nobody’s responding when I’m asking that I need it before a month communication with this AI stuff has got to stop.
5 February 2026
Unprompted review
Reply from FlooringInc.Com
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at natasia.conyette@flooringinc.com so we can discuss the best next steps for you.
Customer support person Haez is what my…
Customer support person Haez is what my my experience great.
11 March 2026
Unprompted review
Reply from FlooringInc.Com
Thank you for your kind review we appreciate your feedback
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