Official Gatwick Airport Parking Reviews 

20,761
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online booking process, the friendly staff, and the convenient, close-by location directly to the airport terminals. Travelers also deeply appreciate the frequent and efficient shuttle bus service or short undercover walks, making the entire trip remarkably smooth and stress-free. However, some customers also noted that prices can sometimes be higher than alternative options and that unexpected overstay charges can be costly. A few other people also felt that the online booking interface or website details could be confusing when trying to navigate choices or adjust times.

What people talk about most

Location

Customers had positive experiences with location, highlighting the convenient proximity to the terminal and... See more

Service

Consumers find service to be positive, highlighting a smooth, convenient, and hassle-free parking experience... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, convenient, and easy the... See more

Booking process

Clients share positive opinions on the booking process, frequently highlighting that it is straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions on costs are quite mixed. Many consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north t... See more

Company replied

Rated 5 out of 5 stars

Easy to park, frequent and efficient bus service. Great (and free) for picking up and dropping off other people flying as well. The only thing is the bus announcement taking you back says you shou... See more

Company replied

Rated 5 out of 5 stars

Excellent Gatwick Airport Parking for Long Stays I had a very good experience with the long-stay car park at Gatwick Airport. It was reasonably priced and offered great savings, especially for... See more

Company replied

Rated 5 out of 5 stars

We found the booking and parking experience straightforward and good value for money. We decided to book the long stay North Car Park as we had an early outbound flight and late arrival. I was ab... See more

Company replied


Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,761)

4,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication and booking beforehand is…

Communication and booking beforehand is easy. The car park is so close to the airport it’s just easy.

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sarah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with good communication and that it was close to the terminal, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid stay parking at the North Terminal…

Mid stay parking at the North Terminal was perfect, I would recommend the extra cost and avoid getting the shuttle bus. Easy access and big parking spaces for my Ford Ranger

17 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park provides easy access and bigger parking spaces, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid-term parking had sufficient spaces…

Mid-term parking had sufficient spaces and was convenient walk (undercover) to the North Terminal. Very good indeed.

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park has sufficient space and a convenient covered walk, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Customer service at the car park was faultless

Customer service at the car park arrival and pick up was outstanding. The staff working the desk were welcoming, well mannered, quick and knowledgeable. Both on arrival and departure whole process took under 5 minutes. The buses were quick and the drivers again, really polite. The bus stop on way back from North Terminal is right outside the doors so no hanging around with long walk to any bus stops.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Catherine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the customer service form the team on-site outstanding and that the staff were well mannered, quick and knowledgeable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, good instructions, so nice to get off the plane and go straight to your car

21 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andrea

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with good instructions provided and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking to terminals made easy

Easy to find,link to terminals is spot on,but could be bettered by dropping off nearer the entrance to the building,but on the whole a good service.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr Head

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to find and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

It was quick and easy but very…

It was quick and easy but very expensive. They should look at their prices. My family that booked was more expensive than mine, I booked a couple of days after, it should be just one price, the price should be lower,
Overall, definitely would use again, very convenient

13 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Beverley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking quick and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The parking experience was great

The parking experience was great, the staff were friendly & helpful, whilst the location was very convenient for our family holiday, saving the time & hassle with bus connections.
The only downsides were cost (the members discount couldn't be used unfortunately! ) & on arrival we missed the turn for the short stay car park & had to pay to pass through the drop off area & loop back around 😕 to make sure we didn't get fined! Although its our fault missing the turn during the chaotic traffic, I think signage, sat nav guidance & more info / exemption, Should apply for customers of the car park to allow them to pass through the drop off zone charge free, if they miss the turn. I imagine this happens a lot & it ruins an otherwise great service by adding more cost.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rich

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking great with friendly helpful staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Hassle free experience

We have used Gatwick parking twice now. This has been a godsend travelling with two small children. This really was a hassle free experience with the confidence our vehicle was safe.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Sian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking a hassle free safe experience and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Location,price and bus service

Location,price and bus service

28 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Andre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the location, price and bus service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Parking was smooth but valet left the…

Parking was smooth but valet left the car with leaves inside that weren’t there before

11 August 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nick

Thank you for taking the time to share your feedback with us.

We're sorry to learn of your experience when returning to collect your vehicle from our Valet Parking service.

We would expect customers' vehicles to be returned in the same condition as when they were dropped off to us and it's disappointing to hear this wasn't your experience.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

All staff members were helpful…

All staff members were helpful especially night staff Patricia who was polite and professional.

22 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mohammad

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the staff helpful especially Patricia and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

very convenient

very convenient, quick service and fast transfer to terminal

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Barttosh

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking convenient with a quick bus transfer and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Always easy to park and ride and if…

Always easy to park and ride and if your like me like to keep my car keys

12 June 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Darren

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service easy to park and ride, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Every thing was so professional and easy

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service professional and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great value and easy to find on arrival.

16 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Daniel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking great value and easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Dead easy to find the Short Stay

Dead easy to find the Short Stay, we missed the first turning into the Blue Car Park which could have been a bit clearer, my text said P1, otherwise really quick to get to departures and get out of the airport when we returned from holiday.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Ben

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the short stay car park being easy to find with quick access to the terminal and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Short walk 5 minutes from car drop off…

Short walk 5 minutes from car drop off and your inside south terminal, covered walkway. On return collect your keys, car is nearby and away you go.

20 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr Bryant

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being only a short covered walk to the terminal we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple process

Simple process , car was secure and easy to get bus to and from.
Highly recommended

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carla

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and secure, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easiest way to park at Gatwick

Easiest way to park at Gatwick. Quick collection on return.

20 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear R Williams

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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