Gateway Mortgages Ltd Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and genuine care, making the entire process smooth and stress-free. Many people highlight the outstanding service, noting that the team goes above and beyond to provide clear explanations and support at every step. Reviewers frequently commend the excellent customer service, emphasizing the quick response times and constant updates that kept them informed throughout their journey. This efficient and supportive approach made complex processes feel easy and stress-free for many, leading to a highly recommended experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, consistently recommending it for its professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many reporting that their mortgage offers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

We have used Gateway mortgages for…

We have used Gateway mortgages for years and every time it has been a stress free experience. We had some home improvements that needed doing and after having a meeting with James and him working out all the calculations, we got the ball rolling and started the process. We have managed to do our kitchen/utility refurbishment, and we couldn't be happier. Karen and George kept us in the loop with what was happening, meaning that I didn't need to call or chase the solicitors. Once again thank you to the Gateway team for all your hard work.

3 March 2023
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Reply from Gateway Mortgages Ltd

Thank you Stephen for our glowing review.

Rated 5 out of 5 stars

I cannot rate these guys highly enough

I cannot rate these guys highly enough. They go above and beyond to help you. You will get the best rates available to you for your mortgage.

But once you have your mortgage in place the service does not end there, you will be contacted by very polite and helpful members of staff that will assist you in any way they can to help your move go as smoothly as possible.

My personal experience was with Venessa and Karen. I can honestly say our move would not of happened without them.

3 March 2023
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Reply from Gateway Mortgages Ltd

Thank you Liam for taking the time to write such a lovely review.

Rated 5 out of 5 stars

#Review

We would like to thank Vanessa and her assistant Karen for everything they have done for us to get us the house we wanted and the advice they gave us too. They kept us up to date with everything and we couldn't be much happier with their service as they were so quick, great staff 👏 and a great company. Always will recommend to anyone to use gateway Mortgages.
Love from Anna, Paul, Alisha & Ethan xx

30 January 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Very happy with the service we received…

Very happy with the service we received from James. We went to him as a second mortgage advisor and he picked up our case as soon as possible and got us accepted for our mortgage within 2 weeks! He could not of been more helpful! He also made it very easy for us to understand what is needed of us and the process! I could not recommend him enough.

10 January 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Highly Recommend

Gateway Mortgages were recommended to us and we couldn't of asked for a better company!
James Hardy was approachable, reliable and listened to what we needed from the mortgage, he got us the best deal and had it secured quickly. His assistant Karen was equally fab she kept us up to speed and chased the solicitors where needed and they both answered my multiple queries with no trouble!
Highly recommend and will definitely be using them going forward when the time comes to renew etc.
Please note they started to assist us in Dec to purchase a property and we are just about to exchange contracts.

1 February 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

From the moment we went with Gateway…

From the moment we went with Gateway they were in constant communication with us, sometimes going above and beyond what we actually needed.
Advice was excellent and produced the product we were looking for, all very quickly and efficiently without paying a fortune.
Great staff, great company throughout, we simply couldn’t be happier with their service.

20 January 2023
Rated 5 out of 5 stars

Truly Amazing.

Truly best experience. Couldn't suggest this company more. A huge thank you to especially Vanessa Orr. She truly goes above and beyond and gets the job done quickly with ease , professionalism and no stress.

We were waiting months for our mortgage to be approved with another mortgage adviser that I was forced into going with by the agent and it wasn't being approved so ended up going to Vanessa, (who I wanted to go with in the first place until the bloody agent messed us about) and she got everything done within 3 days without any issue and now we have a mortgage. So again thank you so much Vanessa for making this all happen and Karen for keeping on top on the whole process and updating us regularly.

We are truly greatful and couldn't be happier.

5 January 2023
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Reply from Gateway Mortgages Ltd

Thank you Raminta for taking the time to do such a lovely review.

Rated 5 out of 5 stars

James and Karen have been amazing

James and Karen have made the daunting prospect of purchasing our first property so much easier.
Without them and all there help and guidance throughout the process we wouldn't have been able to finally own our own home. I would highly recommend gateway mortgages and in particular James and Karen. No question or query was too much trouble for them. Would definitely use them again in the future.

9 December 2022
Rated 5 out of 5 stars

James and his team were fantastic

James and his team were fantastic, helped me with a very stressful application and went above and beyond to ensure I was able to move. Will only be using Gateway in the future and will recommend them to everyone moving forward.

3 November 2022
Rated 5 out of 5 stars

Super Service

Have been using Gateway mortgages for the past 12 years and have always received amazing service! Well done Natasha and your team!!

18 November 2022
Rated 5 out of 5 stars

Brilliant service

James has made this process so easy for us!
We needed someone to help and fast and he’s been brilliant, very responsive!
Cannot fault his service highly recommend

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

We are first time buyers and the team were really friendly helping us through the process. They were always there to help with any questions (even if we thought they were silly!). Very quick response time too. Would highly recommend!

8 November 2022

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