Gateway Mortgages Ltd Reviews 

247
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly demeanor, making the entire process smooth and stress-free. The service provided is frequently highlighted as outstanding, with many appreciating the personalized advice and efficient handling of their mortgage applications. Reviewers are particularly impressed with the quick response times and constant updates, ensuring they felt informed and supported at every step. Many people felt that the team genuinely cared about achieving the best outcome for them, often going above and beyond expectations.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, consistently recommending it for its professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many reporting that their mortgage offers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(247)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, can’t fault them in anyway.
Always really friendly and very knowledgeable.

19 June 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Outstanding

We would like to sincerely thank Natasha, George and all at Gateway Mortgages. The clear, frank advice that they offered during our remortgaging removed all of the stress and anxiety from the process. I would highly recommend them to anyone looking for mortgage advice.

14 June 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Matt for your review

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Absolutely would recommend them to anyone looking to obtain a mortgage. The people I dealt with were very knowledgeable and showed a very professional touch.

7 June 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you James for your review

Rated 5 out of 5 stars

Highly Recommend

I would like to thank Vanessa and Karen so much for all their help and support to me and Jordan through the mortgage and buying a house process. We were first time buyers and I can’t recommend a better team to help with support, reassurance, professionalism. Me and Jordan would like to personally thank Vanessa for all her time support and help throughout the process as at the start of the process we did not even think a mortgage would be in reach. Amazing team can not recommend a better team!

19 May 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Highly Recommend!

Thank you so much to Ashley for all her help and guidance throughout our mortgage process. Not only have you provided us with regular updates but you have also been able to answer all of our many, many questions. We would have been lost without you!

29 May 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Scott for your review

Rated 5 out of 5 stars

Everything has been made so easy for…

Everything has been made so easy for me! I spoke to Vanessa really early on when I wasn’t even sure that getting a mortgage was in reach and she has been reassuring, professional and organised.

22 May 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Nancy for your review.

Rated 5 out of 5 stars

Throughout the entire process

Throughout the entire process, from start to finish I was kept in touch by phone or email regarding the state of my mortgage application.
Any queries I had were dealt with efficiently and I always received an email straightaway to confirm back to me and resolve any concerns I had.

It has been a pleasure dealing with gateway mortgages, to which I can confirm will definitely be using their services in the foreseeable future.

Thank you for all your help, with obtaining my mortgage.

17 May 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Paul for your review.

Rated 5 out of 5 stars

Hi I got my Morgage with Ashley and she…

Hi I got my Morgage with Ashley and she has been amazing and very helpful. She has guided me and my partner the right way to get our first morgage for our first home. She’s very helpful and always listens to our concerns and questions. The process has been easy thanks to Ashley.

10 May 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Priya for taking the time to write us a review.

Rated 5 out of 5 stars

What a fantastic team at Gateway Mortgages

Vanessa and the team acted for ourselves to broker the best mortgage deal possible and truly came through on their word. Vanessa had to arrange for a mortgage for us not once but twice as our original purchase fell through and the level of customer care was impeccable.

I would highly recommend Vanessa and the team to anyone that asked for my opinion on a mortgage broker to use. Thanks again for all your help with our purchase.

5 May 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Dean for the review, we are pleased you were happy with our services.

Rated 5 out of 5 stars

A True Hero

James Hardy is an absolute hero! I trust this man with my life more than my dad. When I first sat down with this James I didn’t even have a clue what a mortgage rate was but now I could tell you most things about buying a house. Not only is this man ridiculously good looking but he takes time to help you every step of the way! Everyone told me how stressful it is buying your first property but I haven’t had any stress at all because this 6ft 2 beautiful Human has done literally everything for me.
What a blessing god has created for this planet.

5 May 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Ashton for taking the time to write a review.

Rated 5 out of 5 stars

James is a great man very professional…

James is a great man very professional very polite and a great guy, James will do his up most best to get you the mortgage you need .

26 April 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Warren for taking the time to write James such a wonderful review.

Rated 5 out of 5 stars

We couldn’t recommend James Hardy and Karen enough.

We couldn’t recommend James Hardy and Karen enough, they were extremely helpful throughout and made getting our mortgage a smooth and relaxed process. We were always able to get hold of them both and they kept us updated the whole time. We would 100% recommend Gateway Mortgages.

28 February 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us a review.

Rated 5 out of 5 stars

Brilliant service

Was recommended Gateway from a friend and can’t fault them. Ashley and George have been great in dealing with everything. Quick response to emails has made the whole process really straightforward and stress free

19 April 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us a review.

Rated 5 out of 5 stars

Top tier service

Gateway Mortgages helped us with porting our existing mortgage to our new home and they’ve been extraordinarily helpful. I’d especially like to thank Vanessa who was always a phone call/email away all times of the day. I’d highly recommend to family, friends or whoever.

6 April 2023
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us such a wonderful review.

Rated 5 out of 5 stars

Amazing service, 5 stars!

Amazing service from Ashley and the team. We hit a few blocks with another mortgage advisor in getting a joint application through. Ashley went above and beyond to help us get everything in the right place to successfully complete on our house purchase. From start to finish they were knowledgeable and informative and really listened to what we needed which is something we haven't experienced elsewhere. Would never go anywhere else going forward and cannot recommend them enough!

20 December 2022
Unprompted review
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Victoria for taking the time to write us such a lovely review.

Rated 5 out of 5 stars

Five star mortgage service

We dealt with James Hardy, he was extremely helpful throughout the entire experience & made getting our mortgage an enjoyable experience, always able to get hold of him & kept us updated along the way, 100% recommend

10 March 2023
Gateway Mortgages Ltd logo

Reply from Gateway Mortgages Ltd

Thank you Tommy for taking the time to write us a review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look