I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured... See more
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See what reviewers are saying
Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance... See more
Company replied
Brilliant customer service, from the 1st telephone call for the quote to the emails being sent with the policy documents, couldn't have asked to speak to a more polite and very knowledgeable memb... See more
Company replied
Gave them a call, got through real quick, got an excellent quote, paid there and then and was covered immediately. I have experienced claiming through these previously and they are speedy, brilliant,... See more
Company replied
Company details
Written by the company
GAPinsure.com are the first mainstream GAP insurance provider that offers monthly payments by direct debit of the full term of the policy! You can pay monthly and cancel anytime with no additional fees, agreements or admin.
Contact info
71 The Avenue, Cliftonville, NN1 5BT, Northampton, United Kingdom
- 0800 138 8333
- Info@gapinsure.com
- gapinsure.com
4.8
Excellent
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good deal
Answered phone quickly, good deal compared to other companies. Would recommend
22 April 2025
Reply from Gapinsure.com
So glad you found a good price for your GAP insurance, thank you for your recommendation.
It was very easy to do…
It was very easy to do but I contacted you to send my documents via post and I am still waiting,
14 April 2025
Reply from Gapinsure.com
Thank you for your kind review. So sorry you are waiting on documentation, i've passed over to Customer Service who will look into this for you and hopefully get sorted as soon as possible :)
Reply from Gapinsure.com
Thank you so much for your 5 star review Sir :)
Reply from Gapinsure.com
Your five star review is much appreciated. :)
Reply from Gapinsure.com
Thank you so much for the five star review - much appreciated. :)
Really easy to use website
23 March 2025
Reply from Gapinsure.com
We're so pleased you found the website easy to use and appreciate you taking the time to leave a 5 star review. Thank you :)
Reply from Gapinsure.com
Thank you for your recommendation, great to hear you found ouyr premiums competitive :)
Reply from Gapinsure.com
Thank you for your feedback. Fingers crossed you won't have a claim!
Reply from Gapinsure.com
Thank you so much for your feedback. It's really appreciated.
Amazing customer service
Amazing customer service! Easy to buy a policy. Only downside is that no option to pay in instalments.
7 March 2025
Reply from Gapinsure.com
Thank you for your five star review. We are currently reviewing our monthly product to get the best deal for our customers, so sorry it wasn't available at time of purchase for you. Thank you Hollie
Simple way to set up GAP Insurance online
Easy to do online and was a fast and simple way to get peace of mind after buying a new car.
17 February 2025
Reply from Gapinsure.com
Great to read your 5 star review, glad you found it straight forward. Enjoy your new car :)
Very easy and straight forward
14 February 2025
Reply from Gapinsure.com
Thank you so much for your 5 star review - glad you found it straight forward. :)
Simple to purchase and a good price…
Simple to purchase and a good price compared to another company used before.
14 February 2025
Reply from Gapinsure.com
Thank you so much for your feedback, we're proud to be competitve on our pricing :)
Phoned and spoke to Fiona … sorted…
Phoned and spoke to Fiona … sorted within minutes on the phone. I tried other companies - most are online with no one to speak to.
10 February 2025
Reply from Gapinsure.com
What a wonderful review to read! I'll be sure to pass on to Fiona, she will be over the moon. Thank you for taking the time to leave a review :)
Reply from Gapinsure.com
Thank you for your five star review Tracey, we're very proud of our customer service and glad you had a good experience.
Reply from Gapinsure.com
So glad you found the process of taking out GAP insurance straight forward Mark. Thank you for taking the time to give GAPinsure.com a 5 star review.
Called for some advice
Called for some advice, got through straight away. The call handler Fiona was spot on, very helpful, knowledgeable and answered all my queries and was patient and understanding with me taking time to access documents on the mobile.
Overall the service was great, the shortfall / Gap quote was even better.
I would 100% recommend gap insure to everyone. *****
3 February 2025
Unprompted review
Reply from Gapinsure.com
What a wonderful review to read - thank you for taking the time to post your recommedation. We will be sure to pass on your feedback to Fiona, she'll be delighted to have helped. Thank you again.
Very easy to join on the web site
26 January 2025
Reply from Gapinsure.com
So wonderful to read your feedback about the website William, thank you so much for taking the time to review.
Reply from Gapinsure.com
Thank you for taking the time to give GAPinsure.com a 5 star review Michelle, it's really appreciated. We're so happy you found the customer service team excellent to deal with :)
Reply from Gapinsure.com
Glad we could be competitive on pricing for you Tim :)
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