I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured... See more
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Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance... See more
Company replied
Brilliant customer service, from the 1st telephone call for the quote to the emails being sent with the policy documents, couldn't have asked to speak to a more polite and very knowledgeable memb... See more
Company replied
Gave them a call, got through real quick, got an excellent quote, paid there and then and was covered immediately. I have experienced claiming through these previously and they are speedy, brilliant,... See more
Company replied
Company details
Written by the company
GAPinsure.com are the first mainstream GAP insurance provider that offers monthly payments by direct debit of the full term of the policy! You can pay monthly and cancel anytime with no additional fees, agreements or admin.
Contact info
71 The Avenue, Cliftonville, NN1 5BT, Northampton, United Kingdom
- 0800 138 8333
- Info@gapinsure.com
- gapinsure.com
4.8
Excellent
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service very helpful
I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured a discount.
1 April 2026
Reply from Gapinsure.com
Thank you so much for your 5 star feedback, it's really appreciated.
False advertising
They advertise motor gap insurance with monthly premiums then when you go to checkout you get a message asking you to ring. You are then advised that they no longer sell policies with monthly premiums! Get your website updated to stop wasting customers time or you’ll be reported to the ASA.
13 February 2026
Unprompted review
Reply from Gapinsure.com
Hi Colin, thank you for taking the time to feedback, so sorry to hear you've had a negative experience and definitely understand your frustration. I've spoken to the relevant departments and can feedback: Our product team are in negotiations with our Underwriter about reinstating the monthly product and are we are in the process of updating the website (which is done externally). I've been told by the web team they will now put a banner on the website temporarily notifying all visitors. They have also made a code for you CC25 for 25% discount. So sorry again.
So helpfull
Fiona gave me a quote before I even had the registration number of my new car. When I phoned back a week later she remembered our previous conversation and had all the information to hand.
21 January 2026
Reply from Gapinsure.com
Thank you so much for your feedback, I'll let Fiona know - she'll be pleased. :)
Reply from Gapinsure.com
thank you so much for taking the time to gice us a 5 star review.
Reply from Gapinsure.com
Thank you so much for your 5 star review.
Excellent customer service
Excellent explanation of the cover and also offered a discount while on the call. The consistent 5 star reviews are well deserved.
27 November 2025
Reply from Gapinsure.com
Thank you for taking the time to give us a 5 star review, we're pleased that you found the explanation and competitve pricing helpful :)
GaEasy to Understandpinsure's representative
Gapinsure's representative, Fiona. was very helpful and easy to understand.
27 November 2025
Reply from Gapinsure.com
Thank you for your 5 star feedback - we will pass on your kind words to Fiona, she'll be pleased.
Excellent company
18 November 2025
Reply from Gapinsure.com
Thank you for taking the time to provide 5 star feedback. :)
Responsive professional GAP team
Responsive, professional and helpful. Clear explanation of the key RTI Gap features and offers higher value cover than ALA
24 November 2025
Reply from Gapinsure.com
So lovely to read your review, we're glad you found our offering competitive and comprehensive. :)
Reply from Gapinsure.com
Thank you so much for taking the time to give us a 5 star review, we are so pleased you found it easy to sort out GAP insurance on our website.
Reply from Gapinsure.com
so pleased to hear it easy to sort out GAP insurance over the phone with our helpful team. .Thank you so much for taking the time to give us a 5 star review.
Reply from Gapinsure.com
Thank you so much for your feedback Sir, it's really appreciated.
Reply from Gapinsure.com
So pleased we were able to give you a great deal. Thank you so much for your feedback.
Excellent service from fiona will…
Excellent service from fiona will recommend family and friends
27 October 2025
Reply from Gapinsure.com
Thank you for taking the time to review us here at GAPinsure.com - we will pass on your 5 star feedback to Fiona, she'll be delighted.
Reply from Gapinsure.com
Thank you so much for taking the time to review our service, it makes us so happy you would use us in future.
It was easy to obtain a quotation and…
It was easy to obtain a quotation and bind coverage
1 October 2025
Reply from Gapinsure.com
Thank you for your five star review, we are pleased you found the quote and purchase process straight forward.
Very clear questions about the amount…
Very clear questions about the amount of cover required and to get the correct policy. Good cover for the price.
3 October 2025
Reply from Gapinsure.com
Hi there, Thank you for taking the time to give GAPinsure.com a 5 star review. We are so gald we were about to answer all your questions and you found it good value.
Would just like to say how…
Would just like to say how professional, efficient and easy it was to set up my taxi gap insurance. Fiona got straight to the point and explained a few things to myself as obviously had questions due to only finding out there is gap insurance for Hire and Award. Thank you Fiona and the team and best of luck with the new product.
15 September 2025
Unprompted review
Reply from Gapinsure.com
Thank you so much for your kind words Haroon, I'll pass the feedback onto Fiona, she'll be over the moon she was able to help.
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