I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance... See more
Company replied
Brilliant customer service, from the 1st telephone call for the quote to the emails being sent with the policy documents, couldn't have asked to speak to a more polite and very knowledgeable memb... See more
Company replied
Gave them a call, got through real quick, got an excellent quote, paid there and then and was covered immediately. I have experienced claiming through these previously and they are speedy, brilliant,... See more
Company replied
Company details
Written by the company
GAPinsure.com are the first mainstream GAP insurance provider that offers monthly payments by direct debit of the full term of the policy! You can pay monthly and cancel anytime with no additional fees, agreements or admin.
Contact info
71 The Avenue, Cliftonville, NN1 5BT, Northampton, United Kingdom
- 0800 138 8333
- Info@gapinsure.com
- gapinsure.com
4.8
Excellent
120 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff and service
Friendly staff and service
Great product and cost highly recommended
21 August 2025
Reply from Gapinsure.com
Thank you so much for your feedback, glad you found the staff friendly :)
Reply from Gapinsure.com
Thank you for your 5 star review Joe.
Reply from Gapinsure.com
Thank you for your 5 star review Dr Agoh.
Very professional informative quick…
Very professional informative quick process with helpful staff
21 July 2025
Reply from Gapinsure.com
Thank you for taking the time to give GAPinsure.com a 5 star review, we're so pleased you found the staff professional and helpful - i'll let them know :)
Signing up was really straight forward…
Signing up was really straight forward and my gap insurance was in place within minutes hassle free , im a new customer so I think the real proof in the pudding will happen if im in the unfortunate position to need to use it so maybe ill leave a review if that happens hopefully it wont , price for three years on a car exceeding 100k value seems reasonable compared to other quotes , thanks Dean
26 July 2025
Reply from Gapinsure.com
Hi Dean,
Thank you for feedback, hopefully you'll never have to claim but we will be here every step of the way if you do. Our current claim to settlement time is less than 3 weeks. :) We're so glad you found the price reasonable also.
Reply from Gapinsure.com
Thank you for your feedback on the price and customer service, i'll be sure to let the team know, they'll be delighted.
Reply from Gapinsure.com
How lovely to read, thank you for your feedback Colin.
Really good affordable product good…
Really good affordable product good cover the agent I spoke to was very helpful and clear .
3 July 2025
Reply from Gapinsure.com
Glad we could help Anthony, thank you for your feedback
Reply from Gapinsure.com
Thank you for taking the time to review GAPinsure.com, your 5 star feedback is truly appreciated.
Incredible price
Compared all other options this company was better in all areas and great value.
10 June 2025
Reply from Gapinsure.com
So glad you found our GAP insurance products great value, Thank you for taking the time to give us a review, it's much appreciated.
Gap insurance
Everything went smoothly with Fiona, Although she said she would send the documents through post to me but i have not received anything
4 June 2025
Reply from Gapinsure.com
Hi Mick, thank you for your review. So sorry you haven't received your documents, Customer Service has confirmed they have resent them so should be with you now. Please give us a call if you have any issues - 0800 138 8333 and we'd be happy to help.
Good prise and easy to navigate site
5 June 2025
Reply from Gapinsure.com
Thank you for taking the time to review your purchase, glad you found our GAP insurance a competitive price.
Reply from Gapinsure.com
Thank you so much for your 5 star review Graham, it's really appreciated.
Reply from Gapinsure.com
Thank you so much for your five star review. We're delighted your found our GAP insurance a competitively priced.
Fiona was great from start to finish…
Fiona was great from start to finish she did not pressure me to take the cover out as I wanted to know all the terms and conditions and cover and Fiona sent me all the information I read through it then I decided to go ahead with the policy also the policy was 45% cheaper than the dealers wanted many thanks Fiona
15 May 2025
Reply from Gapinsure.com
What a wonderful review, I'll pass it on to Fiona - she'll be delighted she was able to help. :)
Reasonable price and easy to set up
Found Gapinsure UK on a leading cashback site.
policy was easy to set up and the price was reasonable.
Not much more you can ask for really. But remember, you don't know how good they are until you have to claim.
6 May 2025
Reply from Gapinsure.com
Thank you for your review - glad you found it straight forward. Hopefully you won't have to claim but we are here if you do.
Great customer service
I purchased a GAP policy for a car I bought in March. Having driven it for a few week decided it wasn’t for me so bought a different newer car. I called Gapinsure and the whole cost was refunded and in my bank the following day. Of course I bought a new policy at the same time and was set up within 5 minutes. Very pleased.
9 May 2025
Reply from Gapinsure.com
Sorry to hear you didn't get on with your first car but glad we could sort out a policy for the car you settled on. :)
Premature Request for a Review
Buying the policy was relatively easy. But I'll not know it's true value until I have to make a claim.
24 April 2025
Reply from Gapinsure.com
Thank you for your feedback, it's appreciated and a good point. We do have a separate review process for improving the claims process.
Easy to deal with
Found the staff very easy to deal with, and they made everything easy, abd explained everything, would recommend them to anyone
1 May 2025
Reply from Gapinsure.com
Thank you for your 5 star review, glad you found the team at GAPinsure.com helpful.
Reply from Gapinsure.com
Thank you so much for your kind review, we'll let Fiona know :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.