Gaming Hound 

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Rated 5 out of 5 stars

Great experience from start to finish. Cannot fault this company, good prices and free delivery! Order arrived earlier than expected and had a free poster inside. Thank you Gaming Hound!

Rated 5 out of 5 stars

I first came across Gaming Hound via Laybuy a few months ago. I haven't looked back since. They are exceedingly responsive and helpful with enquiries. Once you have made a purchase with Gami... See more

Company replied

Rated 5 out of 5 stars

I found Gaming Hound when looking for an upcoming PS5 release, and glad I did. Most retailers online were sold out of the premium edition, I was searching for, but I found it here and in stock. Del... See more

Company replied

Rated 5 out of 5 stars

Absolutely perfect from order to delivery! Couldn’t ask for a smoother experience and it always feels good to support a smaller business over a huge conglomerate. I won’t lie, I was a little bit skept... See more

Company replied

Company details

  1. Video Game Store

Written by the company

Gaming Hound is a small, independent, UK based business on it's way to becoming the UK's premium online gaming retailer. Focusing on PlayStation, Nintendo and Xbox. Gaming Hound is a business designed by gamers for gamers. We work tirelessly to source the newest stock possible at the most affordable prices we can manage.


Contact info

All reviews

(80)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great in all areas.

25 April 2023
Gaming Hound logo

Reply from Gaming Hound

Hey Ella, thank you so much for your 5 star review! Check your inbox for an extra little gift from us. Love GH x

Rated 5 out of 5 stars

Sony duel sense red controller

Sony duel sense red controller - Product out of stock everywhere but Gaming Hound. Good communication & speedy service.

24 April 2023
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Reply from Gaming Hound

Hey Jennie, thank you so much for your 5 star review! Check your inbox for an extra little gift from us. Love GH x

Rated 5 out of 5 stars

Quick delivery

Quick delivery
Fab games
Thanks!

5 April 2023
Gaming Hound logo

Reply from Gaming Hound

Hey Louise, thank you so much for your 5 star review! Check your inbox for an extra little gift from us. Love GH x

Rated 1 out of 5 stars

I have messaged and got no response…

I have messaged and got no response back ordered a ps4 remote as a gift the box was open and it dose not charge! If you by some chance find my message all the information is there you need ! I will be waiting for a response thanks

5 April 2023
Gaming Hound logo

Reply from Gaming Hound

Hello Cheryl, very disappointed to see a 1 star review when we are in the process of resolving your issue. We did respond and in fact had a conversation with you prior to you writing this review. It is unfair to rate businesses 1 star, especially when the feedback is false. It is harmful to small businesses who are trying to do what is right by their customers. We will await the returned product to continue with the resolution offered.

Rated 5 out of 5 stars
Gaming Hound logo

Reply from Gaming Hound

Hey David, thank you for the 5 stars :) we're so glad to hear your Granddaughter is happy with it! GH x #loyaltothegame

Rated 5 out of 5 stars

Prompt service

Got delivery the next day good service. Thank you

21 March 2023
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Reply from Gaming Hound

Hey Mohammed, thank you for your 5 star feedback :) GH x #loyalytothegame

Rated 5 out of 5 stars

Ordered in the evening

Ordered in the evening, within the afternoon the next day it was delivered. Great service thank you!

15 February 2023
Gaming Hound logo

Reply from Gaming Hound

Hey Dean, thank you so much for your 5 star review and supporting local businesses! GH x #loyaltothegame

Rated 5 out of 5 stars

Excellent company

Ordered a copy of Hogwarts Legacy Deluxe Edition and it came very quickly. Excellent customer service I sent a email to them they got back within the hour. Would definitely buy from the gaming hound again.

1 February 2023
Unprompted review
Gaming Hound logo

Reply from Gaming Hound

Thank you Nate J. We hope you've enjoyed the Wizarding World :) Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Excellent expedient service

Excellent expedient service, item was dispatched within 24hrs and arrived within two days of when the stated delivery time was 3-5days!

6 February 2023
Gaming Hound logo

Reply from Gaming Hound

Thats great to hear Martin :) Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Brilliant costumer service got back in…

Brilliant costumer service got back in touch straight away and dealt with my problems

7 February 2023
Gaming Hound logo

Reply from Gaming Hound

Thank you :) This means the world to us. Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Definitely buy from again

I would 100% buy from the gaming hound again. I had some questions sent them an email they got back to me within the hour. The game was sent out really quickly and they have gained themselves another customer.

1 February 2023
Gaming Hound logo

Reply from Gaming Hound

Thanks Nate J :) This means the world to us. Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Great service

Ordered from here as I was after a PS5 disc console and they offered the 3 monthly installments via Paypal, which other big companies didn't. Got in touch to ask couple of things and had very quick replies. Everything received as expected and within a few days!

9 January 2023
Unprompted review
Gaming Hound logo

Reply from Gaming Hound

Thank you NK. This means the world to us :) Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Great purchase

After many hours searching for nintendo joycons for my daughter's birthday after a specific request, I eventually found them on your site and delivered within the stated time range too. Everywhere else I appeared to look, stated out of stock or 4-6week delivery time. Thank you!

29 January 2023
Gaming Hound logo

Reply from Gaming Hound

Thank you Lisa! That's great to hear :) Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 5 out of 5 stars

Goldmine

Was trying to find a grey switch lite for weeks and then came across this little goldmine. Incredibly fast dispatch too!

13 January 2023
Gaming Hound logo

Reply from Gaming Hound

You Legend Andie! This means the world to us. Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

Rated 1 out of 5 stars

Del Boy comes to mind!

What can I say,,,, very disappointed with this company.
I ordered a Nintendo Switch Pro controller, they showed them as available and in stock.
Guess what,,,,,,, NOT in stock, NOT available.
Yes, they gave me a refund, but I question the integrity of a company that advertises items for sale when they have no stock which equates to not being able to supply said goods!!!
I cannot recommend this small company to anyone as I have absolutely no faith in their ability to supply anything.
I have a strong felling that they carry no stock, and that they rely purely on wholesalers being able its fulfill their orders for them.
This is a very poor way to run a small business!
I won't be buying (or should I say attempting to buy) anything from this little shop again, and I recommend everyone to steer clear of them and go with someone more reputable!!!
Saying you have something when you don't? Sounds like Trotters Independent Traders to me!
Come on Rodney!!!!!

17 January 2023
Unprompted review
Gaming Hound logo

Reply from Gaming Hound

We are just two people working very hard to make this small business a success for the community we love. This was a very simple input error into our stock system which was extremely unfortunate as we couldn't provide the service you deserved. However, throwing opinions around like we are a fulfilment centre or rely purely on wholesalers isn't very helpful, particularly when it isn't true. We pick and pack everything we send out. Hope you found your controller in the end :)

Bonjour,

Rodney and Del Boy.

Rated 5 out of 5 stars

Very prompt delivery after New Year’s…

Very prompt delivery after New Year’s Eve. And good price

3 January 2023
Gaming Hound logo

Reply from Gaming Hound

Thank you Mrs Anna :) Please send your order number to hello@gaminghound.co.uk and we'll send a free delivery code to say thanks :)

Kindest Regards,

Gaming Hound CX

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