Future Glass Reviews 178

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Shady business. Future glass has held my funds hostage and won't issue a refund for a very simple change in order. Support took weeks to ever reply. And the items that finally did get delivered took a... See more

Rated 5 out of 5 stars

My builder wanted me to pay $2000 for a single panel shower screen, another quote was $800. all up from Future glass (panel/delivery/brackets/ other hardware store items) came out to $400, and 2 hour... See more

Rated 5 out of 5 stars

Ordered 2x shaving cabinets as a preorder. Shortly after they were advertised as 30% off with Black Friday sales. Spoke with company and they did not hesitate to refund me the 30% saving (over $600).... See more

Rated 5 out of 5 stars

Delivery was perfect. Installation was good, but had to go online for installation instructions. If you don’t have reception or have a flat battery you’ll be in some bother. Need installation instruct... See more

Company details

  1. Mirror Shop

Written by the company

As one of the world’s leading innovators in designing & manufacturing high quality glass fixtures and decorative features Future Glass brings affordable luxury to every household. Our range of ultra-contemporary and modern bathroom & decorative mirrors provide the highest spec finish and we pride ourselves on being the first to market with modern glazing solutions that boast the best quality in our field. Future Glass - Australia's Most Luxurious Mirrors and Shower Screens


Contact info

4.2

Great

TrustScore 4 out of 5

178 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I just expected average!

This is only my second purchase from Future Glass, but I'm impressed.

Both orders were delivered super fast and the couriers used by Future Glass were great. The items were heavy and they even took one inside when I wasn't there to help.

Good businesses use other good businesses. 👍

29 November 2022
Rated 5 out of 5 stars

Absolute pleasure to deal with

Everything about Future Glass was easy. The website was user friendly, I ordered and paid with ease. The item arrived very quickly and delivered to the right place. The package was packed carefully. It was a pleasure dealing with them. I called yesterday with a question and my question was answered quickly

3 November 2022
Rated 2 out of 5 stars

Service Terrible

Although the mirror is amazing the service was terrible. I called prior to making my order to find out if it was possible to delay dispatch as I hadn't moved into my new house and wanted it delivered directly there. The person I spoke to said that would be fine just place the order and email or give us a call back. Once placing the order I emailed then decided to call anyway. I was told it was sorted and would be delayed a week. The next day I received an sms with a tracking number saying the mirror had been sent. I called again and they said not to worry it had just been assigned a consignment number and the message was automated. Later that day I received an email from your team saying that in fact the mirror had been sent and they would contact the shipping company to have it postponed. On Monday I received another email from your team saying they hadn't heard back from the shipping company but would try again. On Wednesday I received an sms saying the mirror was being delivered. I called again and they said hey would get back to me. 4 hours later they called and said that delivery had been attempted and they left a slip so I would need to go and get it. I told them I don't live anywhere near that house and they suggested I called the shipping company and sort it out. The shipping company was unable to delay the delivery so I ended up having to have the mirror delivered to my very small house while I was trying to have photo's take for it to be put up for rent. Then I had to employ a removalist company to take it to my new house as I couldn't fit in my car. I believe the team put in barley any effort to actually stop the delivery other than an email.

16 November 2022
Future Glass logo

Reply from Future Glass

Hi Jess,

Please accept our sincere apologies for the inconvenience caused. We work extremely hard with our freight partners to ensure they deliver a high level of service.

It appears in this instance that we have not achieved that.

I have spoken with the customer service team this morning and we will reach out to you in the coming days to understand what went wrong and how we can improve for the future.

We work extremely hard to ensure every experience with our brand is a positive one and we hope that we can turn your experience around in the future.

Kind regards,
The FUTUREGLASS team.

Rated 4 out of 5 stars

Easy to use website

Easy to use website, easy to track delivery once ordered, even though there was a long wait for stock - it was clearly stated on website.

14 September 2022
Rated 5 out of 5 stars

Black Arch mirror

Communication was great with updates and staying in touch with me.
They ran out of the item I ordered but supplied a better mirror and it arrived in good time.
It's a beautiful mirror.

9 November 2022
Rated 5 out of 5 stars

Great mirrors…

Tried ordering these mirrors through Bunnings and had a terrible experience, after months and months of delays they ended up canceling my order, so I ended up ordering directly through the website and had my mirrors very fast, with in a week, in perfect condition.

30 August 2022

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