The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more
Company replied
From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more
Company replied
Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
193K reviews
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My delivery was good they carried in…
My delivery was good they carried in house and that was it Thankyou
13 July 2026
They do not listen 4 times they tried…
They do not listen 4 times they tried to deliver after explaining were only available Fridays pm each time they tried Monday Tuesday Wednesday Thursday one Friday they called I said please hang on 5 mins while I call my husband they would not wait the driver then said can I give them permission to leave in a safe place? Yes of course I told them where gave code access all cameras there to then have a call to say cannot leave there so by this time my blood is boiling managed to get it this morning hey ho all 4 corners of the package is damaged I said that’s not good I hope the item is not damaged it’s cost a lot of money his reply was if there’s any damage contact the retailer I bought it from I would not buy from this company again due to the delivery company they use also what company don’t work weekends these days for people that work long hours fuming
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience.
Carried the item in and put it we're I wanted it both lads very pleasant.
17 July 2026
Reply from Furdeco
Hi,
We're so pleased to hear that our delivery team was pleasant and placed your item exactly where you wanted it. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
Hi,
We are so pleased to hear that our delivery drivers were spot on and that you were very happy. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
Ann Cullum,
We are so pleased that our service was quick, polite, and efficient. Thank you for your kind words and for sharing your positive experience.
Regards,
Hassan
They was polite.and phoned me when they…
They was polite.and phoned me when they was on the way.put the item were I wonted it
17 July 2026
Reply from Furdeco
Ann Hanson,
We're so pleased to hear that our team was polite and called you when they were on the way. We're also glad they placed your item where you wanted it! Thank you for your wonderful feedback!
Regards,
Hassan
The two gentlemen that delivered were…
The two gentlemen that delivered were friendly and helpful. They ensured the boxes were placed so there was no chance they could topple. Thank you.
13 July 2026
Reply from Furdeco
Lisa Cane,
We're so pleased to hear that our delivery team was friendly and helpful! It's wonderful that they ensured your boxes were placed securely. Thank you for your kind feedback!
Regards,
Hassan
The delivery was smooth and orderly
16 July 2026
Reply from Furdeco
Suleman,
We're so pleased to hear that your delivery was smooth and orderly. Thank you for sharing your positive experience with us!
Regards,
Hassan
Reply from Furdeco
Jacqueline Hodgson,
We appreciate your kind words and the 5-star review. We are so glad our team was friendly and arrived on time. Thank you for sharing your positive experience with us.
Regards,
Hassan
I was kept updated about my delivery by…
I was kept updated about my delivery by email and on the day of delivery by text messages within the slots they had notified me about.
13 July 2026
Reply from Furdeco
Joe Bowness,
We're so pleased to hear that you were kept updated about your delivery by email and text messages within the notified time slots. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
william,
We appreciate your 5-star review! We are so pleased to hear that you found our product excellent and experienced quality service. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
Lorna Telford,
We appreciate your kind words and the 5-star review. We are so pleased our team provided prompt, friendly, and efficient service. Thank you for sharing your positive experience with us.
Regards,
Hassan
Service was excellent and delivery men…
Service was excellent and delivery men were very helpful
16 July 2026
Reply from Furdeco
Evelyn Hardingham,
We're so pleased to hear that your service was excellent and that our delivery team was very helpful. Thank you for your wonderful feedback!
Regards,
Hassan
Carefully delivered and called in…
Carefully delivered and called in advance to confirm time of delivery
17 July 2026
Reply from Furdeco
Mr Jones, Chesterfield,
We're so pleased to hear that your delivery was carefully handled and that we confirmed the time in advance. Thank you for your positive feedback!
Regards,
Hassan
Was told on a Monday 2 day delivery it…
Was told on a Monday 2 day delivery it arrived Friday
17 July 2026
Very efficient delivery
One phone call 30 minutes before delivery to get final instructions and address details.
Team D29 Varun & Sahil arrived early and delivered the heavy bbq straight to exactly where we wanted it.
Excellent work.
17 July 2026
Unprompted review
Reply from Furdeco
Dennis,
We are so pleased to hear about your excellent delivery experience. It's wonderful that our team called ahead and delivered your heavy BBQ exactly where you wanted it. Thank you for your kind words!
Regards,
Hassan
Very polite gentlemen
Very polite gentlemen , carried it to where we wanted it to be. Phoned before hand to say they were on their way. Very efficient. Thankyou.
17 July 2026
Reply from Furdeco
Hi,
We're so pleased to hear about your positive delivery experience. It's wonderful that our team was polite and efficient, and that they called ahead and placed your item where you wanted it. Thank you for your kind feedback!
Regards,
Hassan
2 heavy sofas delivered professionally…
2 heavy sofas delivered professionally with no problem.
17 July 2026
Reply from Furdeco
DENIS LAKEMAN,
We're so pleased your heavy sofas were delivered professionally and without any problems. Thank you for your wonderful feedback!
Regards,
Hassan
Brilliant fast and efficient service
Brilliant fast and efficient service. Kept us informed of times and helpful friendly operatives. Would use them again.
13 July 2026
Reply from Furdeco
Mrs Lisa Nwachukwu,
We're so pleased to hear that our service was brilliant, fast, and efficient. It's wonderful that we kept you informed and that our operatives were helpful and friendly. Thank you for your kind words!
Regards,
Hassan
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