Furdeco Reviews 

191,738
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 59,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting that staff are often polite, friendly, and helpful, even going the extra mile to place items where requested and assist with setup. Many appreciate the excellent communication regarding delivery times, with frequent updates via email, text, and phone calls, often including notice shortly before arrival. The overall service is frequently described as professional, efficient, and well-organized, leading to a smooth and positive experience for most consumers. However, some customers also noted issues with delivery times, with some experiencing delays or receiving less notice than advertised. A few other people also felt that delivery drivers were occasionally uncommunicative, reluctant to check products for damage, or unwilling to deliver items to specific rooms as advertised.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting good communication... See more

Staff

Consumers find staff to be positive, with many reviewers describing delivery personnel as friendly, polite,... See more

Service

People report positive experiences with service, often highlighting efficiency and professionalism from start... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the quality of items received,... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers appreciating proactive communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more

Company replied

Rated 4 out of 5 stars

Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more

Company replied

Rated 5 out of 5 stars

From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more

Company replied

Rated 5 out of 5 stars

Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192K reviews

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4.4

All reviews

(191,738)

56,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Great delivery company

Delivery date didn't work for me so I emailed and asked that they changed it. Process was simple. Delivered on time and what updated throughout. Guys who delivered where friendly and polite.

13 July 2026
Rated 4 out of 5 stars

Arrived as expected delivery drivers…

Arrived as expected delivery drivers got the 2 sofas to the door then said it won't fit they didn't realise that recliner sofas come in separate pieces and needed to be put together they then put the biggest pieces that required 2 people into the house and we put them together ourselves

9 July 2026
Rated 1 out of 5 stars

Driver was rude

Driver was rude and needs manners.
A smile doesn’t cost a thing.
He literally got out his van and said I’m delivering to your drive or you don’t have it.
(2 large sofas)
He didn’t even say goodbye

13 July 2026

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