The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more
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We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
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Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
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Very happy with the delivery. Well within the time window and to carry the heavy items into the conservatory. Both of them were polite and helpful.
The two employees you sent to collect the wrong item from the range couldn't even lift the items In the boxes out of my garden
In the end after dropping the items my son had to help by lifting these almost by himself
All on video and wish I could show it on here
Notification received regarding when we would receive our delivery and item was received in the time frame we were given.
Good communication from the outset. Goods were delivered in the target window. Progress was easy to follow on your website. Good friendly staff.
The delivery guys contacted me on the day of delivery told me when i would receive my order, they were polite and very quick taking the package out of the van and into my garden where I wanted it to go.
Very respectful men doing a great job, took their shoes off & was very pleased that all the cardboard was taken away
The delivery people broke an ornament which was hand painted by our grandchildren and they did not say they had done it we found the pieces left on the side it’s a shame we have lost these memories many thanks for your honesty
Good communication. Delivered on time and with care. Very polite and friendly. Can’t fault them really.
Great delivery service. Kept me well informed and delivered when they said they would. Two very cheerful and helpful guys. 5 star.
Well informed, pleasant and polite, on time, took care of my item, well done and thank you
Great delivery, came when they said they would, only problem was boxes were far bigger than expected so wouldnt go through garden gate, but that wasnt the delivery guys fault at all
Keeping the customer up to date and the tracking is really good. Couldn't fault.
The delivery handover was not good. The item was for our mother who is 94. First of all the driver rang to say the gate was locked, which it never is. Then he rang again to say no one was in. Well at 94 she is a bit slow getting to the door. Then the office rang to say they would have to take the item back as they needed a signature. For goodness sake a little patience is all that was needed. Mother did get to the door and sign for the item, all be it a bit slow.
Lovely guys that delivered the bed and they did help me out by carrying my mattress up the stairs for me. However they did not assemble the bed correctly and the screw to secure the headboard fell out. They didn’t say anything and left. We noticed very quickly and we managed to flag them down and they came back and said the screw they had was not the correct one. They said they would log this issue and they would send a new one. It wasn’t ideal that they left without saying anything and after flagging them down they said the headboard would be fine since it’s up against the wall. When the headboard is the same price as the bed this is not a good enough solution. Hopefully the company can assist and help me fix the issue.
Messages & emails were sent offering dates of delivery & updates were given right upto delivery.
Fast & efficient, no issues.
Overall good service, no complaints.
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