Furdeco Reviews 

192,778
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 59,936 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficient delivery service, appreciating timely arrivals, clear communication about delivery slots, and the politeness, helpfulness, and professional conduct of the staff. This consistently provides an excellent and smooth overall service. However, some customers noted issues with product condition upon arrival, including items being damaged. A minority of people were dissatisfied with delivery aspects, such as drivers not following room delivery policies or refusing attempts. Others experienced late arrivals without communication, or found staff to be less communicative or rude.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting good communication... See more

Staff

Consumers find staff to be positive, with many reviewers describing delivery personnel as friendly, polite,... See more

Service

People report positive experiences with service, often highlighting efficiency and professionalism from start... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the quality of items received,... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers appreciating proactive communication, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more

Company replied

Rated 4 out of 5 stars

Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more

Company replied

Rated 5 out of 5 stars

From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more

Company replied

Rated 5 out of 5 stars

Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more

Company replied


Company details

  1. Courier Service
  2. Logistics Service
  3. Shipping Company
  4. Storage Facility

Written by the company

We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story

Your reputation, delivered.

Written by the company

It is our mission to provide an excellent customer experience each and every time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193K reviews

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Asks customers to review

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4.4

All reviews

(192,778)

58,110 reviews in the last 12 months

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Rated 5 out of 5 stars

Great delivery!

The delivery guys contacted me on the day of delivery told me when i would receive my order, they were polite and very quick taking the package out of the van and into my garden where I wanted it to go.

16 July 2026
Rated 5 out of 5 stars

Great delivery service

Great delivery service. Kept me well informed and delivered when they said they would. Two very cheerful and helpful guys. 5 star.

17 July 2026
Rated 5 out of 5 stars

Great delivery

Great delivery, came when they said they would, only problem was boxes were far bigger than expected so wouldnt go through garden gate, but that wasnt the delivery guys fault at all

13 July 2026
Rated 4 out of 5 stars

Keeping the customer up to date and the…

Keeping the customer up to date and the tracking is really good. Couldn't fault.

The delivery handover was not good. The item was for our mother who is 94. First of all the driver rang to say the gate was locked, which it never is. Then he rang again to say no one was in. Well at 94 she is a bit slow getting to the door. Then the office rang to say they would have to take the item back as they needed a signature. For goodness sake a little patience is all that was needed. Mother did get to the door and sign for the item, all be it a bit slow.

17 July 2026
Rated 3 out of 5 stars

Lovely guys but did not assemble the bed correctly and left

Lovely guys that delivered the bed and they did help me out by carrying my mattress up the stairs for me. However they did not assemble the bed correctly and the screw to secure the headboard fell out. They didn’t say anything and left. We noticed very quickly and we managed to flag them down and they came back and said the screw they had was not the correct one. They said they would log this issue and they would send a new one. It wasn’t ideal that they left without saying anything and after flagging them down they said the headboard would be fine since it’s up against the wall. When the headboard is the same price as the bed this is not a good enough solution. Hopefully the company can assist and help me fix the issue.

17 July 2026

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