You can really tell how a good a company is when things don't go right. That's what happened. I contacted them directly and should have done so on here as they seem reasonable when it's under the publ... See more
Company replied
Freedomhealthonline
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made an order and paid for next day special delivery which cost £5-6. The order arrived a day later than it should of and even though i updated my order with a new address, the delivery was made to... See more
A brilliant, professional and efficient service. After completing the health questionnaire, which is not too long, your request for a prescription is sent to the doctor who then decides whether you're... See more
Company replied
My LDL count does not trigger the NICE value for NHS treatment BUT my new employer demands a lower risk. If your GP can't/won't prescribe Statins but you need them then for small dose private prescrip... See more
Company replied
People also looked at
Delivers as promised
The online ordering system works exactly as it ought and delivery has always been flawless. The team are a dream to work with if there are ever hiccups. Highly recommended.
8 October 2014
Unprompted review
Reply from Freedomhealthonline
Cheers Andrew, much appreciated. We're really keen to know how we can best improve the range and service so any suggestions would be very welcome, kind regards, Freedomhealth
Quick efficient response to my order.
With the price of drugs in Ireland it pays to order from a reputable source in the UK. At least half price compared to prices here.
6 October 2014
Unprompted review
Reply from Freedomhealthonline
Hi Paul, glad to be of assistance. As always, let us know if we can help further, kind regards, Freedomhealth
Reply from Freedomhealthonline
Hi Andy, thanks for the nice review - much appreciated. Remember to get your flu jab for the winter - very important for asthmatics, best regards, Freedomhealth
Fast and Easy
I cannot fault the service provided, answering the questions took no time at all and my purchase was delivered to me the day after ordering. Would certainly recommend to everyone.
1 October 2014
Unprompted review
Fantastic Company!!
Excellent company to use. Discrete service. Quick delivery and timely email updates to advise of order status.
Would not hesitate to recommend.
Thanks.
1 October 2014
Unprompted review
Excellent
A friendly helpful fast service I would recommend to anyone.
My medication is always on time.
Many thanks to all at freedom health
30 September 2014
Unprompted review
Reply from Freedomhealthonline
Dear Kathryn, many thanks for the great review. Let us know if we can improve on things further or if you have other products you could suggest. Cheers! Freedomhealth.
amazing service
Great service and very reliable and quick delivery. would recommend to anyone
23 September 2014
Unprompted review
Reply from Freedomhealthonline
Cheers Leanne, really appreciate your comments, best, Freedomhealth
Not yet arrived after a week
Last time medication arrived in two days..this time a week later nothing. too busy to follow up today so let's hope it comes down and fits through the door as no time to go to the post office to collect
22 September 2014
Unprompted review
Reply from Freedomhealthonline
Hello Howard, I am sorry. I can't tell you immediately what has happened but we will check for you first thing. Sue will ring you and let you know how we will sort it out. Apologies again, kind regards, Sean
Great service
I received my order quickly and it was well-packed. With such good prices what more could you want.
18 September 2014
Unprompted review
Reply from Freedomhealthonline
Thank you Anne, we really appreciate your kind words. Please let us know if you think there is anything we can do to improve. We do have some exciting plans ..... but we're keeping them under wraps until we get them just right! Kind regards, Freedomhealth
Excellent discrete service
I have used Freedomhealthonline a few times for medicine that I required and they have always delivered on time.
18 September 2014
Unprompted review
Reply from Freedomhealthonline
Cheers Rob, that means a lot to us. As always, if you can think of any ways in which we can do better - and definitely if we ever let you down, please get straight on to us and we'll do our best to fix it for you, best, Freedomhealth
Ordered, Approved & Delivered Within 2 Working Days
Enough Said in the title
30 August 2014
Unprompted review
Reply from Freedomhealthonline
Really appreciate this - thanks so much!
Brilliant service
A brilliant, professional and efficient service. After completing the health questionnaire, which is not too long, your request for a prescription is sent to the doctor who then decides whether you're eligible for it or not. If you are, your prescription is then sent to a reputable online pharmacy and dispatched ASAP. I ordered one day and it arrived the next in discreet packaging. I have been ordering from FHO for a few years now. I will never use anyone else!
19 August 2014
Unprompted review
Reply from Freedomhealthonline
Hi Alan, thanks for the nice and detailed review! I'm very sorry that we haven't responded sooner but delighted that you are so pleased. Please let us know if any problems at all, kind regards, Freedomhealth
FIRST TIME USED
LOOKED FOR A REPUTABLE SITE TO PURCHASE MY MEDICATIONS ABND HAVE FOUND THIS TO BE VERY GOOD AND THOROUGH AND VERY QUICK DELIVERY
11 August 2014
Unprompted review
Once understood, I found the process very straight-forward
I was quite confused by the online service from the website navigation. I was unclear what exactly the online service consisted of and how to order something from it. Once I finally sorted it out, it was fine. It just took quite awhile and I almost gave up.
15 July 2014
Unprompted review
Reply from Freedomhealthonline
Hi William, thanks for your comments - it's really good to have details of when things don't go to plan. We're working on an improved service delivery and smoother journey so hopefully it should be better next time around, best wishes, Sean
no delivery of medication
Money was taken from account no delivery of medication.
Contacted freedom no reply only automatic generic reply recieved.
Will report this to the fraud dept of RBS.
Extreamly concerned that thus may be a fraudulent business.
14 July 2014
Unprompted review
Reply from Freedomhealthonline
Hello Andrew, I am sorry you seem to have had problems. I have checked the details and I'm glad to say the order was sent out as it should have been. They are "signed for" items but the postman did not get a reply and so a card was left at your specified delivery address asking you to collect it from your local sorting office where I understand it still is waiting for you. We have also checked all our records including the message board on the site, email and telephone records and can't find any contacts from yourself. If you are still having problems then please do call us on 02076371600 and speak with Sue who will help, kind regards, Sean
Fantastic Service!!!
Absolutely brilliant to have this service available. The Doctors are great and such a speedy service. well done...we need this in this day and age of being so busy. keep it up!!
7 July 2014
Unprompted review
Reply from Freedomhealthonline
Hi Sally, thanks so much for taking the time to do this for us, we really appreciate your help. Have a lovely weekend, kind regards, Freedomhealth
A stimulating service
The consultation process was easy to follow, and the required prescription was despatched promptly.
29 June 2014
Unprompted review
Reply from Freedomhealthonline
Hi Rodney, thanks so much for posting this nice review. Please let us know if you think we can improve the service further, best regards, Freedomhealth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.