Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called up Freedom Insurance just to…
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and helpful. She answered all my queries no problem.
11 July 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Maya provided such a positive experience while helping you finalise your policy.
It's great to know that she was polite, knowledgeable and able to answer all of your questions clearly, giving you the confidence you needed before completing your purchase. We will be sure to share your kind feedback with Maya and the team.
Thank you for choosing Freedom, and we appreciate your support.
Very pleased with the service and very…
Very pleased with the service and very happy with the quote .
13 July 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you were very pleased with the service you received and happy with your quote.
Providing clear, helpful support and great value for our customers is what we strive for, so it's wonderful to know we met your expectations.
We appreciate you choosing Freedom and thank you for taking the time to share your feedback.
Thank you Bella!
13 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for the 5-star review. We will pass on your comments to Bella.
No nonsense
No nonsense. Good price for insurance saveing me the hassle of searching. Emily who I dealt with was lovely and patient and dealt with my renewal excellently.
10 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear we were able to save you the time and hassle of searching for insurance while finding you a good price.
We'll be sure to pass your kind comments on to Emily. It's great to hear she was patient, helpful, and made your renewal process straightforward.
Thank you for choosing us, and we appreciate your support.
I'm not the best at tech so this site…
I'm not the best at tech so this site was easy to use and would highly recomend
11 July 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our website easy to use and straightforward to navigate.
Making the process simple and accessible for all customers is important to us, so it's great to know we achieved that for you.
Thank you for your recommendation and for choosing us.
Took forever to go over quote but…
Took forever to go over quote but that’s just the job poor Chloe stuck with it and even had to pick it up next day as went on so long had to dash off before could sort out renewal payment. Chloe great process rubbish price matched so happy to stay 👌
10 July 2026
Unprompted review
Reply from Freedom Brokers
We appreciate you taking the time to share your feedback. We're sorry the process took longer than expected, but we're pleased Chloe was able to support you throughout and follow everything up the next day to help get your renewal sorted.
We'll make sure your kind comments are passed on to Chloe. It's great to hear that, despite the lengthy process, she provided excellent service and was able to secure a price match that gave you confidence to stay with us.
Thank you for your continued custom.
I spoke with Maya today
I spoke with Maya today. She was great very polite. I Understood everything with the policy 10 out of 10 for service.
10 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are pleased to hear that Maya provided such a positive experience and that she was polite, helpful and able to explain everything clearly regarding your policy.
Delivering excellent customer service and ensuring our customers fully understand their cover is very important to us, so your feedback is greatly appreciated. We will be sure to share your kind comments with Maya.
Thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are delighted to hear that you found the process easy and quick. Providing a simple and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Fast and efficient
I contacted customer service through live chat to request some documents and after chatting to Precious i have received the documents requested within seconds, great customer service.
10 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are delighted to hear that Precious was able to assist you through live chat and provide the documents you needed so quickly. Delivering prompt and efficient service is something we pride ourselves on, and it's great to know that your experience reflected this.
We will be sure to pass your kind feedback on to Precious and the team.
Thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process easy to complete online and that everything went smoothly without any issues.
Making insurance simple and straightforward for our customers is always our aim, so it's great to know you were well satisfied with the service you received.
Thank you for choosing Freedom Brokers.
I had an excellent experience with Alex…
I had an excellent experience with Alex at Freedom Brokers. He was professional, knowledgeable, and incredibly helpful from start to finish. He resolved my insurance issue quickly and efficiently, kept me updated throughout the process, and made everything straightforward and stress-free. His customer service was outstanding, and I really appreciated the time and effort he put into helping me. I would highly recommend Alex and Freedom Brokers to anyone looking for reliable and professional insurance
8 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Alex. Providing professional, knowledgeable and efficient service is something we strive for, and it is great to know that Alex was able to resolve your insurance issue quickly while keeping you informed throughout the process.
Your comments regarding his outstanding customer service and dedication will be shared with him and the wider team. We know how important it is to make insurance matters as straightforward and stress-free as possible, so it is rewarding to hear that this was reflected in your experience.
Thank you for your recommendation and for choosing Freedom Brokers. We appreciate your feedback and look forward to assisting you again in the future.
Recieved another call call from freedom…
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with freedom for a while now n I've decided to stick with them.. The lady I spoke with today as with other people I've spoke with are very curtious, and kind which for me means alot. Thankyou for your time and callback. 👍
8 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review and for your continued loyalty to Freedom.
We're delighted to hear that, after comparing your options, you chose to stay with us. Providing fair value alongside excellent customer service is very important to us, so it's great to know that our team has made a positive impression.
We'll be sure to pass your kind words on to the advisor you spoke with today, as well as the rest of the team. Knowing that you found our staff courteous, kind, and helpful means a great deal to us.
Thank you again for your feedback and for choosing Freedom. We look forward to continuing to support
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found the call helpful and stress-free. Providing clear, friendly support and making things as easy as possible for our customers is always our goal.
Your feedback is greatly appreciated, and we’re delighted we could assist you. Thank you for choosing Freedom.
Just needed a copy of my certificate
Just needed a copy of my certificate, didnt wait long in call queue and the lady was super helpful.. brilliant
7 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you were able to obtain a copy of your certificate quickly and that the wait time was minimal. It's great to know that our colleague was so helpful and provided you with a positive experience. We appreciate your feedback and your kind words.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service professional and that we were able to assist you effectively. Your kind words are greatly appreciated, and we will be sure to share your feedback with the team.
Thank you for choosing us. We look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're pleased to hear that our service is perfect for your needs. It's great to know we've been able to provide what you were looking for. Thank you for taking the time to share your feedback and for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service straightforward and easy to use. We'll be sure to pass your kind comments on to Grace, who will be pleased to know she made such a positive impression. Thank you for taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service accessible and that it stood out compared to other companies. Providing a great experience for our customers is always our goal, so it's wonderful to receive your feedback. Thank you for choosing us and for taking the time to share your experience.
Thank you to Michael who helped with a…
Thank you to Michael who helped with a change of vehicle.
Went above and beyond. Very helpful and polite.
Thank you again
3 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Michael was able to help with your vehicle change and provided such helpful and polite service throughout. It's great to know he went above and beyond to support you. We'll be sure to pass on your kind words to him. Thank you again for taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the process quick and easy to set up, and that you were happy with the price. We appreciate you taking the time to share your experience and thank you for choosing us.
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