I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
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Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found everything quick and easy, and that all the information was sent promptly. We appreciate you taking the time to share your feedback and are pleased we could provide a smooth experience for you.
Easy,everything covered no problems.
1 July 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that everything was easy and that you felt fully covered, with no problems along the way. Thank you for taking the time to share your feedback, and we're delighted to have been able to provide a straightforward experience.
Sent me a renewal quote for £550
Sent me a renewal quote for £550, did a new search through freedom brokers and got a quote of £330, someone’s not doing their job
4 July 2026
Reply from Freedom Brokers
Insurance premiums are calculated based on the information held on a policy at the time a quote is generated.
Having reviewed your case, we can see that the policy purchased through a new quotation contains a number of differences compared to the details held on your renewal policy.
Changes to factors such as occupation, vehicle usage, vehicle value, annual mileage, excess levels, driver details and other rating factors can have a significant impact on the premium offered.
As there appear to be several differences between the two quotations, we would welcome the opportunity to discuss these with you and ensure the correct information has been used throughout.
A member of our team will be in touch to review the details and address any concerns you may have.
We appreciate your feedback and look forward to speaking with you.
Reply from Freedom Brokers
We're delighted to hear that you found the process really straightforward and easy when arranging your insurance.
Making things simple and hassle-free for our customers is exactly what we aim for, so it's great to know we delivered that experience for you.
Thank you for choosing us, and we appreciate you taking the time to share your feedback.
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received excellent service and found the information provided helpful. Delivering clear guidance and a great customer experience is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and your support.
Very polite
Very polite. Followed my instructions perfectly. Highly recommended
30 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that our team was polite, listened to your requirements, and followed your instructions exactly as requested. Providing a professional and customer-focused service is something we take great pride in, so it's wonderful to know this was reflected in your experience.
Thank you also for your recommendation,it means a great deal to us.
Maya was very helpful
Maya was very helpful, polite and patient. Very easy to renew and she found the lowest price, lower than quote sent about renewal. Always worth ringing and speaking. Been a pleasure talking to Maya
29 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Maya was helpful, polite and patient throughout your renewal experience. It's wonderful to know that she was able to find you an even better price than the original renewal quote and make the whole process quick and easy.
We also appreciate your comment about the value of speaking to someone directly. Our team is always happy to review options and ensure customers are getting the most suitable cover at the best available price.
We'll be sure to pass your kind feedback on to Maya, who will be pleased to hear that she made such a positive impression.
Thank you for your continued custom, and we look forward to assisting you again in the future.
Very helpful and very informative…
Very helpful and very informative ,Explained each step very clearly
29 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team helpful and informative, and that everything was explained clearly throughout the process. We always aim to make insurance as straightforward as possible, so it's great to know that we were able to provide the guidance and support you needed.
We really appreciate your feedback and thank you for choosing Freedom Brokers.
Got my van insurance from them
Got my van insurance from them. The lady I talked to is very professional, polite, helpful, and NOT push me to purchase any service. There are two things can be improved.
1. I can't find where to renew online, but the invitation email said you can renew online.
2. I appreciate to be reminded to renew, but I got missed calls from them every single day until I did the renew.
26 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team professional, polite and helpful, and that you felt no pressure when arranging your van insurance.
We also appreciate your feedback regarding the renewal process. We're sorry you were unable to locate the online renewal option despite it being referenced in the invitation email, and we'll ensure this feedback is passed on to the relevant team for review.
We're equally grateful for your comments about the renewal calls. Our intention is to help customers avoid any lapse in cover by providing reminders, but we understand that receiving frequent calls can sometimes feel excessive.
Thank you again for your kind words and constructive feedback. We truly appreciate your support and look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process straightforward and hassle-free. Providing a simple and efficient experience for our customers is something we work hard to achieve, so it's great to know we met your expectations.
This company is very honest and always…
This company is very honest and always punctual. If there are ever any problems, they deal with them promptly and professionally.
27 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've found our service honest, reliable and professional. Providing timely support and resolving any issues quickly and efficiently is something we strive for, so it's fantastic to know this has been reflected in your experience with us.
Your kind words mean a great deal to the team, and we truly appreciate your trust in Freedom Brokers.
Thank you for your support, and we look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process quick and easy, and that we were able to provide you with a competitive price.
Making insurance straightforward while offering great value is something we always aim for.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
Maya Just renewed my policy lovely lady
Just renewed my insurance policy with freedom brokers maya was very helpfull and sorted it quickly very helpfull here's to 2nd year with freedom brokers
26 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Maya was able to assist with your renewal and make the process quick and straightforward for you. Providing helpful and efficient service is something we pride ourselves on, so it's great to know Maya delivered exactly that.
We'll be sure to pass your kind comments on to her.
Thank you for choosing Freedom Brokers for a second year. We truly appreciate your continued custom and look forward to assisting you again in the future.
A bunch of thugs setting there to take…
A bunch of thugs setting there to take your money with lies and fake good prices. My brother insured his car with them and every few weeks they would call to tell him you are doing more mileage what you told us so we are increasing the price, next week they called as your car is an import we are increasing your price or will cancel your policy. There customer service representatives are also clueless and always say sorry we can't do anything about it. Avoid avoid avoid these thugs or you ll regret...
24 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review.
We're sorry to hear about your brother's experience. In order for us to investigate the concerns raised and provide a full response, we would first need the name of the policyholder, as we are unable to locate an account from the information provided.
From the details in your review, it sounds as though your brother may have had a telematics policy. These policies require customers to declare an estimated annual mileage when taking out cover, and the premium is calculated based on that information. If the declared mileage is incorrect or the vehicle usage exceeds the amount originally stated, a premium adjustment may be required to ensure the policy reflects the actual level of risk and mileage covered.
We would also like to clarify that we do not insure imported vehicles. Based on the information provided, the comment regarding an imported vehicle does not sound consistent with our underwriting criteria, which is why we would welcome the opportunity to investigate this further.
We take all customer feedback seriously and would like the chance to review what happened. Please provide the policyholder's name and we will look into the matter and respond directly with our findings.
Quick and easy
22 June 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process quick and easy. Making insurance straightforward and hassle-free for our customers is always our aim, so it's great to know we delivered that experience for you.
Van renewal
Very helpful service from maya, made it really easy and straightforward to renew and change address
25 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Maya provided such helpful service and made the process of renewing your policy and updating your address easy and straightforward. We understand the importance of making policy changes as simple as possible, so it's great to know Maya was able to assist efficiently.
We'll be sure to pass your kind comments on to her, as she'll be pleased to know her support was appreciated.
Thank you for choosing Freedom Brokers, and we look forward to assisting you again in the future.
Easy to renew my insurance & staff were…
Easy to renew my insurance & staff were polite
25 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that renewing your insurance was easy and that our staff were polite and helpful throughout the process. We always aim to make renewals as straightforward and stress-free as possible, so it's great to know we met your expectations.
Thank you for choosing Freedom Brokers and for your kind feedback. We look forward to assisting you again in the future.
Need to make it easier to cancel online
My husband took out van insurance with Freedom Brokers last year. He's a busy guy and has little time in the day to make calls, so he made sure Freedom knew that I could have authority to speak on his behalf. He recently received a renewals quote which was a fair bit cheaper than Freedom so decided to cancel the policy. The policy was automatically set to automatically renew and annoyingly, I couldn't cancel online. I called Freedom to cancel but despite having authority to speak on my husband's behalf, they wouldn't cancel the policy without speaking to him first. I think it's ridiculous I can't cancel online or on the phone despite having authority to do so. Luckily I was able to conference my husband into the call but it was massively inconvenient. However, on a positive note, Maya who took the call was very polite and dealt with the cancellation quickly and with little fuss which enabled my husband to exit the call quickly. Thanks for your help, Maya!
25 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave a review and for sharing your experience.
We're pleased to hear that Maya provided polite and efficient service and helped make the cancellation process as straightforward as possible. We'll be sure to pass your kind comments on to her.
We do understand your frustration regarding the cancellation process. While we appreciate that authority had been noted on the policy to allow discussions to take place, there are certain actions, such as cancelling a policy, which may require us to obtain direct confirmation from the policyholder before proceeding. These measures are in place to protect our customers and ensure that significant changes to a policy are authorised correctly.
We appreciate that having to bring your husband into the call was inconvenient, particularly when time is limited, and we're sorry for the frustration this caused.
Thank you again for your feedback. Customer comments like yours help us review our processes and identify areas where we can improve the customer experience.
A few mistakes were made on my policy…
A few mistakes were made on my policy one by them one by me both were cleared up pretty pretty well and I still got a cheaper Insurance than last year so very happy the customer service staff were very helpful and very patient
24 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that, despite a few issues along the way, everything was resolved smoothly and that you were still able to secure a cheaper insurance premium than last year.
It's particularly pleasing to know that our customer service team were helpful, patient, and able to work through the changes with you. We understand that occasional mistakes can happen, and we always strive to put things right as quickly and efficiently as possible.
Thank you for your kind feedback and for choosing Freedom Brokers. We really appreciate your support and look forward to helping you again in the future.
Had my van insurance just over a year…
Had my van insurance just over a year now and just put in a claim on a new windscreen. All went really well with national windscreens, I got an original Ford windscreen no dramas at all. My premium even went down this year too! Thank you to Maya who was helpful on the phone with my renewal.
22 June 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've been insured with us for over a year and that your recent windscreen claim was handled smoothly. It's great to know that National Windscreens provided a hassle-free service and that you were able to have an original Ford windscreen fitted without any issues.
We're also pleased that your premium reduced at renewal, and that Maya was able to assist you with the process. We'll be sure to pass on your kind comments to her, as she'll be delighted to know her help was appreciated.
Thank you for choosing Freedom Brokers and for your continued custom. We look forward to assisting you again in the future.
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