Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Freedom brokers saved me cash,were…
Freedom brokers saved me cash,were quick and efficient
18 July 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're pleased to hear that you found our service quick and efficient, and that we were able to help you save money. Your feedback means a lot to the team. We look forward to assisting you again in the future.
Today I called Stella
Today I called Stella, my car insurance company and spoke to Mia. The communication and knowledge expertise provided by Mia who helped me with an adjustment to my policy was excellent.
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your wonderful feedback.
We're pleased to hear that Mia's communication, knowledge, and expertise helped make the process of adjusting your policy smooth and straightforward. We'll make sure your comments are shared with her. Thanks for choosing Stella!
Good
Excellent. Easy to use online. All information provided and very straightforward
We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no claims discount. I have submitted part of no claims but still waiting on previous providers for the remaining two years. Have kept them informed and got an urgent message left to contact them even though I can’t take calls at work which they know. It seems one departures not know what the other is doing. Disappointed. Mehmet
Ref No 3759507/001
21 July 2026
Reply from Freedom Brokers
Thank you for your kind feedback. We're pleased to hear you found our online service easy to use and that all the information provided was clear and straightforward.
We appreciate your support and look forward to helping you again in the future.
Mia was really polite
Mia was really polite, friendly and sorted my query out in seconds! Thank you
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We're delighted to hear that Mia was polite, friendly, and able to resolve your query so quickly.
Providing efficient and professional service is something we pride ourselves on, so it's great to know Mia delivered a positive experience. We'll be sure to pass on your feedback to her.
Thank you for choosing Freedom Brokers.
We called to make a small change to the…
We called to make a small change to the policy and were put through to Michael. It was nice to hear a clear, polite and relaxed voice on the other end of the phone. All our options were explained and sorted in no time at all.
Thanks for your patience Michael.
Dougie & Lizann
20 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We're delighted to hear that Michael was able to assist with your policy change and that he made the process clear, straightforward and stress-free.
We pride ourselves on providing friendly and efficient service, so it's wonderful to know that Michael explained all your options and resolved everything so quickly.
I'll be sure to pass on your lovely feedback to him. Thank you again for your trust and for choosing us.
Extremely disappointed with Freedom…
Extremely disappointed with Freedom Brokers.
My policy was cancelled by the insurer (Eridge), not by me, yet Freedom Brokers have applied customer-cancellation fees and broker admin charges as though I requested the cancellation myself. I have disputed the balance and asked for a full itemised breakdown of the charges, but instead of investigating, I have received debt collection warnings.
I have also explained that I am currently experiencing financial difficulties, which has made the situation even more stressful. Rather than treating the matter fairly, Freedom Brokers have continued to chase a disputed amount without properly addressing my concerns.
If this is not resolved, I will be escalating the matter to the Financial Ombudsman Service, as charging customer-cancellation fees for an insurer-initiated cancellation does not appear consistent with FCA guidance on the fair treatment of customers.
I would strongly encourage anyone considering Freedom Brokers to be very cautious and to read their terms carefully before taking out a policy.
20 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We have located your policy and can confirm that a formal complaint was logged on 20/07/2026. Our complaints team is currently reviewing the concerns you've raised and will provide a response in line with our complaints procedure.
As your complaint is being investigated, we're unable to discuss the specific details of your policy on a public forum. However, we can assure you that all aspects of your complaint will be considered as part of our review.
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.
We appreciate your feedback and look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that you found our team friendly and helpful.
Providing excellent customer service is our priority, so it's wonderful to know you had a positive experience with us.
We appreciate your feedback and look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're pleased to hear that you found the process easy to arrange and that everything went smoothly.
We appreciate your feedback and are delighted that we could make things simple and straightforward for you.
I didn’t realise that my issue will be solved it in few minutes I’m so glad for that and the lady talk about it she just done in few minutes thank you so much freedom customer service.
Customer service
17 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that your issue was resolved so quickly and that our team member was able to help you within just a few minutes.
Providing fast, efficient and friendly customer service is what we strive for, so it's wonderful to know that your experience exceeded your expectations.
Thank you for your kind words and for choosing Freedom Services.
Great and informative customer service…
Great and informative customer service with prompt resolution of requests from Maya
17 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that Maya provided great, informative customer service and was able to resolve your requests promptly.
We pride ourselves on delivering helpful and efficient support, so it's fantastic to know Maya made such a positive impression.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us.
Great services from the Freedom Brokers…
Great services from the Freedom Brokers Team. Bella explained everything to me clearly on call and guided me on what to do regarding my telematics device. Thank you so much 🥰🥰
14 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bella was able to explain everything clearly and guide you through the next steps with your telematics device.
Providing clear, helpful support is something we take great pride in, and it's fantastic to know that Bella delivered this during your experience with us.
We really appreciate your kind words and thank you for choosing Freedom Brokers.
Excellent service from Charles
Excellent service from Charles, clear instruction and explanation, very quickly sorted out Competitive prices definitely recommend *****
16 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're pleased to hear that Charles provided clear instructions and explanations, and was able to get everything sorted for you quickly.
It's great to know that you found our prices competitive and would recommend our service to others. Feedback like yours means a lot to the team and helps us continue delivering the high level of service our customers expect.
Thank you for choosing Freedom Brokers.
Brian was so helpful and explained…
Brian was so helpful and explained everything much appreciated 5 stars to Brian
16 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Brian was so helpful and took the time to explain everything clearly for you.
We'll be sure to pass on your kind words to Brian, who will be pleased to know that his support made such a positive difference to your experience.
Thank you for choosing Freedom Brokers.
Great customer service
16 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you received great customer service from our team.
Providing helpful, friendly, and efficient support is always our goal, so it's wonderful to know we delivered a positive experience for you.
Thank you for choosing Freedom Brokers, and we look forward to assisting you again in the future.
Easy to navigate
13 July 2026
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found the process easy to navigate and had a positive experience with us.
We work hard to make everything as simple and straightforward as possible for our customers, so it's great to know this was reflected in your journey.
Thank you for choosing Freedom Brokers.
Had a great previous experience with…
Had a great previous experience with this company, cheap car insurance and great cover levels and if I had a problem customer service advisors were very helpful.
15 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you've had a great experience with us and that you found our car insurance competitively priced with excellent levels of cover.
It's also wonderful to know that whenever you needed assistance, our customer service team was on hand to help. Providing great value and reliable support is what we strive for, so your feedback means a lot to us.
Thank you for choosing Freedom Brokers, and we appreciate your continued trust in our service.
Needed proof of ncd
Needed proof of ncd, mia emailed it to me in minutes very helpful thanks
14 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Mia was able to help and provide your proof of No Claims Discount so quickly. We'll be sure to pass on your kind feedback to her.
Thank you for choosing us, and we appreciate your support.
Scam scam scamers
10 July 2026
Reply from Freedom Brokers
Thank you for your feedback. We're sorry to hear that you feel this way and that you're unhappy with the outcome of your complaint. As explained in our final response, some decisions are made independently by third-party providers and are outside of our control. We are satisfied that the correct process was followed in this case, but we're sorry this has left you dissatisfied.
I called up Freedom Insurance just to…
I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and helpful. She answered all my queries no problem.
11 July 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Maya provided such a positive experience while helping you finalise your policy.
It's great to know that she was polite, knowledgeable and able to answer all of your questions clearly, giving you the confidence you needed before completing your purchase. We will be sure to share your kind feedback with Maya and the team.
Thank you for choosing Freedom, and we appreciate your support.
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