Charles was the one that attended to me. He was very professional, calm and polite. Asked for some personal details about my car and he got them for me straight away. Thank you for your prompt respons... See more
Company replied
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Review summary
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I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Excellent. Easy to use online. All information provided and very straightforward We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no cl... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.5
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that our team was able to help with your renewal and make the process quick and straightforward. We appreciate your feedback and thank you for choosing us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you found our service good. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
premium has gone down this year.
I have just renewed my policy again. I dealt with Maya, who kindly rang me back after trouble with my payment. A great price was quoted; actually, my premium went down this year. Thank you.
28 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review and for choosing to renew your policy with us again.
We're delighted to hear that Maya was able to assist you, particularly by calling you back and helping to resolve the payment issue. It's also great to know that we could provide you with a competitive price and that your premium has reduced this year.
We'll be sure to pass your kind comments on to Maya.
Thank you for your continued support, and we look forward to being of assistance whenever you need us.
Reply from Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you received good service. We appreciate your feedback and look forward to helping you again in the future.
Bella was helpful and informative set
28 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that Bella was helpful and informative. We'll be sure to pass on your kind feedback to her. Thank you for choosing us, and we look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're pleased to hear that you found our team very helpful in setting up your account. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Renewal process
Jade was very helpful and polite , she spoke a little bit fast for me to understand with her accent,but apart from that great.
27 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jade was helpful and polite and that she provided you with a great experience. We also appreciate your feedback regarding the pace of the call.
We understand how important clear communication is, and we'll be sure to pass your comments on to Jade and her manager.
Thank you again for your kind words and for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service quick, hassle-free, and easy to use.
Providing a smooth and straightforward experience for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Reply from Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you were happy with the price and the service you received. We always strive to offer our customers great value alongside a straightforward and positive experience.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Great job Nice one 👍😎
23 July 2026
Reply from Freedom Brokers
Thank you for your review. We're glad to hear you had a great experience with us. Your feedback is very much appreciated, and we look forward to helping you again in the future.
Amazing service
Amazing service, Yolanda was so so helpful and a pleasure to speak with to sort my van insurance. I would highly recommend this company.
24 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're delighted to hear that Yolanda was so helpful and made the process of arranging your van insurance such a positive experience. We really appreciate your recommendation and your kind words. We'll be sure to pass your feedback on to Yolanda. Thank you for choosing us.
took money for things idid not ask for
19 May 2026
Reply from Freedom Brokers
We're sorry to hear you're unhappy with your experience.
We take concerns regarding charges and optional products very seriously and have thoroughly reviewed the matter following your complaint.
Following our investigation, we were unable to identify any error in the way the policy was arranged or administered.
As this is a public forum, we are unable to discuss the specific details of your account. However, we have provided our findings directly to you and explained the information available to us regarding the purchase and administration of your policy.
We appreciate that this may not be the outcome you were hoping for, but we thank you for taking the time to raise your concerns with us.
Very efficient and easy to understand
Very efficient and easy to understand, in the past it has been a painful experience but not this time would highly recommend .
23 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a positive review. We're delighted to hear that you found the process efficient and easy to understand. It's especially rewarding to know that we were able to turn what had previously been a painful experience into a smooth and straightforward one.
Your recommendation means a great deal to us, and we look forward to assisting you again in the future. 😊
Reply from Freedom Brokers
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service, found our prices competitive, and experienced a quick turnaround. Your feedback means a lot to our team, and we look forward to helping you again in the future. Thanks for choosing us! 😊
Charles dealt with my policy amendment…
Charles dealt with my policy amendment quickly and effectively and was pleasant to deal with. Very Happy
22 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review.
We're delighted to hear that Charles was able to assist with your policy amendment quickly and effectively. We'll be sure to pass on your kind feedback to him.
It's great to know you were happy with the service you received.
Freedom brokers saved me cash,were…
Freedom brokers saved me cash,were quick and efficient
18 July 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're pleased to hear that you found our service quick and efficient, and that we were able to help you save money. Your feedback means a lot to the team. We look forward to assisting you again in the future.
Today I called Stella
Today I called Stella, my car insurance company and spoke to Mia. The communication and knowledge expertise provided by Mia who helped me with an adjustment to my policy was excellent.
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your wonderful feedback.
We're pleased to hear that Mia's communication, knowledge, and expertise helped make the process of adjusting your policy smooth and straightforward. We'll make sure your comments are shared with her. Thanks for choosing Stella!
Good
Excellent. Easy to use online. All information provided and very straightforward
We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no claims discount. I have submitted part of no claims but still waiting on previous providers for the remaining two years. Have kept them informed and got an urgent message left to contact them even though I can’t take calls at work which they know. It seems one departures not know what the other is doing. Disappointed. Mehmet
Ref No 3759507/001
21 July 2026
Reply from Freedom Brokers
Thank you for your kind feedback. We're pleased to hear you found our online service easy to use and that all the information provided was clear and straightforward.
We appreciate your support and look forward to helping you again in the future.
Mia was really polite
Mia was really polite, friendly and sorted my query out in seconds! Thank you
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We're delighted to hear that Mia was polite, friendly, and able to resolve your query so quickly.
Providing efficient and professional service is something we pride ourselves on, so it's great to know Mia delivered a positive experience. We'll be sure to pass on your feedback to her.
Thank you for choosing Freedom Brokers.
We called to make a small change to the…
We called to make a small change to the policy and were put through to Michael. It was nice to hear a clear, polite and relaxed voice on the other end of the phone. All our options were explained and sorted in no time at all.
Thanks for your patience Michael.
Dougie & Lizann
20 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We're delighted to hear that Michael was able to assist with your policy change and that he made the process clear, straightforward and stress-free.
We pride ourselves on providing friendly and efficient service, so it's wonderful to know that Michael explained all your options and resolved everything so quickly.
I'll be sure to pass on your lovely feedback to him. Thank you again for your trust and for choosing us.
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