Foundation Reviews 185

I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information.

After several exchanges between the lender and the client to gather what was needed, Farah Munir remained patient and supportive throughout. She understood that I was trying to move the case forward and did everything she could to help.

In situations where support can sometimes be limited, Farah stood out for her willingness to assist and her proactive approach.

Thank you again for your help.

@Farah Munir always gives great service and is very helpful!!!

Great mortgage lender with a knowledgeable and supportive team. The service was excellent, the process was straightforward, and they were very easy to work with. Highly recommended.

I've had nothing but problems from this company. Claiming I have arrears yet letters are dated after my payments are made to the company. Seem fine at first and then show their true colours after time

Smooth process, easy to communicate with the underwriter.

One of my favourite lenders to deal with! Great customer service from BDM Peter and underwriting team are always very approachable.

Great products. Flexible criteria. Great underwriting process with a no nonsense underwriting approach! Thank-you very much FHL

Great lender to deal with, with lots of common sense approach.
BDM Peter is brilliant and very helpful, with direct communication with the underwriting team.
Absolute full marks!

I had one of the most frustrating experiences with Foundation Home Loans. My broker submitted a straightforward employed application with a strong deposit, clear income, and all documents provided from day one.

For six weeks, I was repeatedly told “the offer will be issued tomorrow.” Each time, they came back asking for something new or changing their own terms — first saying 6.54% for a two-year fix, then changing it to 6.29% for a five-year fix with a higher deposit. Despite meeting every new request, they eventually declined the application after all that time, citing a completely unreasonable reason related to a small gifted amount from a UK relative that had already been disclosed from the start.

It’s clear the communication between underwriting and the broker is poor, and their process is incredibly slow and inconsistent. They caused me to lose valuable time and put my purchase at serious risk.

I would strongly advise anyone considering Foundation Home Loans to be cautious — make sure you’re prepared for long delays, changing conditions, and poor communication throughout

We have been disposing of a large BTL portfolio and a number of buyers have used Foundation.

Foundation use Allied Surveyors, with whom they seem to have a very close relationship.

Foundation offers cheaper rates than the other lenders in the market, but then Allied significantly down-values the properties on every single occasion. This reduces the effective loan to value, and hence risk, making the mortgage offer more attractive to Foundation. If the buyer doesn't proceed, Foundation obviously keeps the application fee.

The conveyancing process when Foundation is concerned is utterly tortuous. They piecemeal make demands that they appear not to understand. In the end, we have said to buyers "if your lender wants that, you can pay for it. We won't".

Our buyers have found that, when drawdown is due, Foundation disappears. We have not, as far as I can remember, ever had a Foundation deal complete on time.

Yesterday, we lost two sales where the Foundation / Allied double act was involved. There will not be any more. Going forwards, if a buyer says that they are using Foundation, we simply won't sell the property to them.

I had an excellent experience working with Foundation Home Loans. Andrew Cooper, Eleanor Hope, and Alison Sant were outstanding – a true team effort from start to finish. They were highly professional, proactive, and supportive throughout the process.

Despite facing a very challenging and unreasonable deadline from the vendor, the team delivered brilliantly. Even though the lender was still well within their service level agreements, they went above and beyond to ensure everything was completed on time.

Their communication, efficiency, and customer service were second to none. As a result, I have a very happy customer – and I couldn’t be more pleased with the outcome.

I would highly recommend Foundation Home Loans to brokers, and I’ll definitely be using them again in the future.

It was straight forward. Application form was straightforward.
Later on underwriter was not happy with one of SIC codes and clients changed all done and dusted.

Another case completed. Smooth process. No issues. Happy to recommend.

Spoke Farah M at FHL she is absolutely amazing. She was patient and helpful. And above all she is consistent. Every time I speak to her I have a great service.
Deepak from UK Mortgage Specialists.

Brilliant, Complicated client with a large BTL remortgage and cap raise to build the portfolio but has a few past blips and credit issues, FHL especially Kirsty and the underwriter Sarah, looked at the client as a whole, really understood him and what he was looking to achieve and all worked hard to help the client. Client is over the moon, Thank you

After a delay with obtaining an update from the underwriter on my applciation , Andrew Cooper stepped in , took ownership , kept me updated and got the response I needed the next morning before 10am . Amazing service.

We have competed a few cases with FHL and this has to have been one of the tricker ones!
The team, beginning with Cheryl through to the telephone team and underwriters showed a true willingness to get the deal done.

Thank you to them for the persistence (and the client of course) but we got there!