Foundation Reviews 

Spoke Farah M at FHL she is absolutely amazing. She was patient and helpful. And above all she is consistent. Every time I speak to her I have a great service.
Deepak from UK Mortgage Specialists.

Brilliant, Complicated client with a large BTL remortgage and cap raise to build the portfolio but has a few past blips and credit issues, FHL especially Kirsty and the underwriter Sarah, looked at the client as a whole, really understood him and what he was looking to achieve and all worked hard to help the client. Client is over the moon, Thank you

After a delay with obtaining an update from the underwriter on my applciation , Andrew Cooper stepped in , took ownership , kept me updated and got the response I needed the next morning before 10am . Amazing service.

We have competed a few cases with FHL and this has to have been one of the tricker ones!
The team, beginning with Cheryl through to the telephone team and underwriters showed a true willingness to get the deal done.

Thank you to them for the persistence (and the client of course) but we got there!

Very efficient

My underwriter was fantastic, sensible approach and actually communicated with me.

Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear from an underwriter! she was brilliant. Whenever I called, Fara Munir was always helpful and supportive, and I can't give any fault to them

quick,efficient,

Good BDM support and communication from the Underwriter

As a broker, I could not be more impressed with the service provided by this lender. The entire process was smooth and efficient – exactly what we hope for when working on behalf of clients. A special mention to the underwriter, Jenna, who was truly exceptional: approachable, clear, and incredibly prompt throughout. It made a real difference. I will absolutely be returning with my next client very soon. Highly recommended.

Would avoid where possible - Underwriters pretty rude on the phone slow to get back if they email at all! Say they have emailed when they havent said there outstanding items on the case when they havent uploaded them.... pretty shocking for a lender in 2025

Made what I thought was a complicated mortgage application very simple. Very impressive service- Thank you!

Great team and very active all times, underwriter also pro actively answer all the responses on the quick manner and I am so impressed with their service levels. As a specialist lender their service levels and answering the questions and level of support was great
Peter my account manager was also so knowledgeable and support all times with the enquiries.
Overall a great team and very experienced underwriters and I will support my brokers to use foundation home loans as your specialist choice.

Smooth process and underwriter was really helpful.
Our contact Fiona Robertson is also fantastic, easy to contact and proactive

I am bit late with the review as our btl mortgage completed almost 1 year ago- experience with FHL was nothing short of great. Thank you!

Great flexability and able to discuss cases with Business manager. Can look at business in a sensible way and accept cases outside of normal specification

Great website, clear communication and an Brilliant BDM

As I put out on LinkedIn already they lent on a case that the High Street did not want to and it was a good no brainer as they say!

Good on FHLs!

Generally efficient and understanding of client's needs

Linette at Foundation Home Loans was incredibly helpful throughout the process. Despite my case requiring a senior underwriter, she assisted as much as possible, always ready to help and find solutions. She also provided valuable cost-saving advice, which made a real difference. Highly recommended!