Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and product thanks to Ryan

Ordered XL dog bed in September for our dog to use in the kennel. Postal strikes caused delays with Forest and Fell receiving materials. We were kept informed via e-mail and phone on the progress of our order. Ryan could not have been more polite or helpful. He made the bed and delivered it personally in time for our our holiday. Now back home, I have hoovered and wiped down bed ready for the next time. Excellent service and product. Thank you Ryan.

6 September 2022
Rated 5 out of 5 stars

A quality piece of furniture.

We chose our footstool from one of the free samples sent to us and within 3 weeks of placing the order it was delivered.We are delighted,it is a high quality piece of furniture.

16 September 2022
Forest & Fell logo

Reply from Forest & Fell

Hi David,
Thank you for your kind review and we're so glad you're delighted with your order.

Rated 5 out of 5 stars

10/10

Such a great company - great customer service, high quality product, I could go on. Thank you, highly recommend.

23 August 2022
Rated 5 out of 5 stars

Excellent service.

The service from Forest and Fell was excellent. When our footstall was delivered unfortunately one of the legs was damaged. We spoke to a member of Forest and Fell who was very helpful and advised us on how to return it free of charge to be repaired. Also we decided that we wanted to change the colour of the legs which the company agreed to do for us. The footstall was repaired and sent back to us within a few days and we have been very pleased with it.

24 March 2022
Rated 5 out of 5 stars

Quality supplier

This is the second order I have placed with Forest and Fell and the quality of the item was again excellent. No hesitation in recommending F and F.

19 January 2022
Rated 5 out of 5 stars

Difficult to get the right fabric

I bought a footstool and choose a fabric colour which I thought was ok. When it arrived it wasn’t really the colour I was expecting. The stool was very well made and of excellent quality but not the colour I was expecting. The reason for this is that the website does not show you what the finished product would look like with your choice of fabric so it really is guess work. Other furniture websites do actually show you what your finished product would look like. Even if it’s was not the actual product that you were ordering but something actually made up with that fabric would be good.

16 January 2022

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