Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

I’ve purchased other things from Forest…

I’ve purchased other things from Forest &Fell in the past and been really happy but the Harris tweed material was not what I expected and doesn’t match the other furnishings I have so think they got it wrong this time 😞

2 August 2023
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Reply from Forest & Fell

Hi,
Thank you for your review. I've checked your previous orders and your first few items were ordered and made in Harris Tweed Huntsman Mountain Bracken and your most recent item was ordered and made in Harris Tweed Herringbone Moss. As you have noticed that whilst they are similar Harris Tweeds they aren't the same colour or design.
We want all our customers to be totally happy with their order so if you'd like to get in touch via email at contact@forestandfell.co.uk or calling us on 03301334651 and we'd be happy to discuss what we can do to help.
Thanks, Ryan - Forest & Fell

Rated 5 out of 5 stars

Great service

Great service, quick delivery and a lovely product.
Very pleased with my cushions- perfect match to the footstool I bought last year. Thank you.

9 August 2023
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Reply from Forest & Fell

Thank you so much for your kind review and we're glad you're pleased with your order. Thank, Ryan

Rated 5 out of 5 stars

HARRIS TWEED FOOTSTOOL

My first time ordering bespoke furniture from Forest & Fell. From the first phone call I found them to be helpful, polite, knowledgeable and were able to give me an idea of time it would take to make. Notified me when it was despatched (and was well packed). I am extremely pleased with my purchase and will certainly recommend to friends.

9 March 2023
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Reply from Forest & Fell

Thank you for your lovely review and I'm so glad you're happy with your order. Thanks, Ryan

Rated 1 out of 5 stars

Really sorry but I ordered some…

Really sorry but I ordered some material samples over a month ago & they have not arrived. Unfortunately I won’t be ordering the item I wanted without seeing the samples

23 February 2023
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Reply from Forest & Fell

Hi,
I'm so sorry you haven't received your free samples you ordered from us in February. I have just checked and they were dispatched to you the same day via Royal Mail 1st class. I will pop another set of samples in the post to you today. Please get in touch with us if you don't receive them as they should be with you in 1-2 working days.
Kind Regards, Ryan - Forest & Fell

Rated 5 out of 5 stars

Forest and Fell was a good online experience.

Forest and Fell was a good online shopping experience from start to finish. They offer 6 free fabric samples so you can see the fabrics in your own home before purchasing the items. We ordered a cube footstool and cushions. All were of very good quality and arrived quickly and well packed. I couldn't fault either the service or the products.

18 February 2023
Rated 5 out of 5 stars

Beautiful things

Beautiful. Bought a made to order, very high quality footstool. Decent delivery time given they're hand made after ordering. Just lovely 😊

22 January 2023
Unprompted review
Rated 4 out of 5 stars

Just what we wanted

We'd been looking for a tweed footstool to complement our leather sofa and not found anything quite right. The ability to customise the size, pattern, leg style and colour let us specify exactly what we wanted. It's great quality and arrived quickly. Two minor things - the top seems to be padded with some sort of memory foam which means your feet leave dents in it that take a while to disappear - and slightly miffed that it went on sale a few days after I ordered it!

7 December 2022
Rated 5 out of 5 stars

Extremely satisfied with Forest and Fell

The samples of the fabrics arrived very promptly. I was able to select the required fabric and order the single ottoman by looking at the website. My order was dealt with and I received the ottoman within the time suggested. The company kept me informed of its dispatch and up to date with the delivery. Thank you very much.

22 December 2022
Rated 5 out of 5 stars

Excellent

Excellent company to deal with they kept me informed when there was a delay with getting the fabric which was only a day or two, the items were delivered to me in just over a week from ordering. The items are beautifully made, I'm very pleased with the quality and look.

20 December 2022
Rated 5 out of 5 stars

Excellent customer service and product

I was not happy with the " bulk" of the cushion for the new dog bed I had ordered, so e-mailed them to ask if they could send another, which they did with no quibble and free of charge. Excellent customer service and also excellent product

10 November 2022
Rated 5 out of 5 stars

My dog loves this bed

My dog loves this bed! I love it too! It’s smart and good quality. Very easy to clean by gentle brushing or sponging and looks as good as new afterwards.

16 November 2022
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Reply from Forest & Fell

Thank you for your lovely review, we’re glad you both love the bed too.

Rated 5 out of 5 stars

Quality cushions

Quality cushions, very pleased with this company.

1 October 2022
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Reply from Forest & Fell

Thank you for your order and kind review🙂

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