Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more
Company replied
Company details
Written by the company
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Contact info
19 Holborn , EC1N 2JS, London, United Kingdom
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FJewellery
Dear Ell,
Thank you for your wonderful feedback! We're so glad you loved the product and appreciated the gift wrapping. It's always our goal to make every purchase feel special.
We hope to serve you again soon!
Good selection of jewellery and all…
Good selection of jewellery and all reasonably priced.fast free delivery.👍👍👍
5 December 2024
Reply from FJewellery
Dear Stephen,
Thank you for your kind words! We're delighted you enjoyed our selection of jewelry and found the prices reasonable. It’s great to know our delivery met your expectations.
We hope to see you shop with us again soon!
Well packed fast delivery looks lovely…
Well packed fast delivery looks lovely just hope partner will like it
5 December 2024
Reply from FJewellery
Dear Clare,
Thank you for your lovely feedback! We're so glad you were happy with the packaging and speedy delivery. Fingers crossed your partner loves it as much as we enjoyed shipping it!
Let us know how it goes—we’d love to hear.
The service I received was very excellent…
The service I received was very quick and we were Kept fully informed at all stages then when it Arrived what a gorgeous box very nice surprise I must say will use this jeweller again I love the prices too
5 December 2024
Reply from FJewellery
Dear Morag,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our quick service and communication throughout. We're especially glad you loved the box—it’s always nice to add a little extra surprise! We look forward to serving you again, and we truly appreciate your support.
Thank you for choosing us!
Appalling customer service.
Appalling customer service.
My earrings arrived broken. I’ve emailed 3 times and had no response. I’ve also messaged on Instagram, absolutely disgusting that they decide to just NOT respond having paid £79 for a broken item.
7 December 2024
Unprompted review
Reply from FJewellery
Hi "Consumer".
Sorry to hear about your experience.
Our customer service team is not in the habit of ignoring emails, so I would like to get to the bottom of this and sort it out for you.
All items are double checked by 2 members of our team at the time of dispatch, so If an item is damaged on delivery we would obviously offer a return or an exchange, and raise a claim with the delivery company.
As yours is a first time review on TrustPilot and an Unverified review we cannot see a customer order number, so we do not know who you are and thus do not have your contact details.
Please reach out to me at info@fjewellery.co.uk, quote CEO in the subject line.
Hopefully we can get this sorted for you
Stunning!!
Arrived so quick it shocked me, beautiful earings over the moon in a gorgeous large gift box and a got bag all fancy. Would 100% recommend to everyone and I'll defo order again thank u.
4 December 2024
Reply from FJewellery
HI Tm
The earrings you chose are beautiful. Good to hear you liked the packaging too.
Hope to see on the website again soon.
Team FJ
Reply from FJewellery
Hello Sharon
Thank you for the 5 star review. It is much appreciated
All the best
Team FJ
It was alot smaller than it said and it…
It was alot smaller than it said and it wasnt solid
2 December 2024
Gold earrings Exactly what they looked like delivered…
Exactly what they looked like delivered in good time
2 December 2024
Reply from FJewellery
Hi Claire
Glad you like the earring, thank you for shopping with us.
Team FJ
Lovely product as described
Lovely product as described, beautiful gift packaging, fast delivery
29 November 2024
Reply from FJewellery
Hi Lisa
That's a lovely review, thank you so much
Team FJ
Shipped in record time..and expertly…
Shipped in record time..and expertly presented, bag, box and gift bag! Would 100% recommend
28 November 2024
Reply from FJewellery
Hi Stacey
Great review!! Thank you so much. We hope to see you on the website again soon.
Team FJ
Reply from FJewellery
Hi Shaun
Thanks for the positive review. Hope to see you on the website again soon.
All the best
Team FJ
Excellent purchase really quickly…
Excellent purchase really quickly delivered. Beautifully presented. Will buy again from F Jewellery.
Thank you
27 November 2024
Reply from FJewellery
Hi Silvia
It was a pleasure to serve you, so pleased you like the pendant.
Best wishes
Team FJ
Really good service when the extra mile…
Really good service when the extra mile . Very good delervery service. Will definitely be using them again. Beautifully presented in nice jewellery gift box.
25 November 2024
Reply from FJewellery
Hi Lee
That's a lovely review, thank you so much.
Team FJ
I recently bought a lovely 18ct chain…
I recently bought a lovely 18ct chain from FJewellery. The packaging was excellent, and the delivery was fast.
24 November 2024
Unprompted review
Reply from FJewellery
Hi Ellie
We're delighted you liked the chain. Hope to see you again soon.
Team FJ
Reply from FJewellery
Hi
You picked a lovely item! Glad your wife liked it.
All the best
Team FJ
Very lovely pair of earrings
Very lovely pair of earrings. Arrived next day with attractive packaging. Recommended
26 November 2024
Unprompted review
Reply from FJewellery
Hi Joanne
Thanks for taking your time to write such a lovely review.
Team FJ
10/10
Really understanding team helped me exchange a meaningful necklace for a longer one that actually fit! 10/10
23 November 2024
Unprompted review
Reply from FJewellery
Hi Joel
Thanks for the review. It was a pleasure to help you.
All the best
Team FJ
Earrings were beautiful and the…
Earrings were beautiful and the delivery prompt. Provided updates throughout
14 November 2024
Reply from FJewellery
Hi Nicola
Pleased to hear you liked the earrings so much. Enjoy wearing them!
Team FJ
U might tell people customs charges…
U might tell people customs charges nearly half price of order it would b helpful
20 November 2024
Reply from FJewellery
Hello Charlotte
We do. On every product page. As follows:
"We are based in London, United Kingdom but deliver worldwide. Please note that any import taxes at the point of entry to your country are the responsibility of the purchaser."
It's pretty well known that if you purchase something overseas then your country will ask you to pay import tax.
Not sure what more we can do here. But your 1 star review due to your Government's tax rules seems harsh.
Best wishes
Team FJ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.