FJewellery Reviews 805

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more

Company replied

Rated 5 out of 5 stars

Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more

Rated 5 out of 5 stars

Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more

Company replied

Rated 5 out of 5 stars

Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better. The items arrived well packed and outstandingly well presented, a gift bag a beautiful... See more

Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Buyer
  4. Jewelry Repair Service

Written by the company

FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

805 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Trustworthy

There was a problem with the delivery of services but fjewellary did everything to rectify the mistake. My concerns were acknowledged and I know that my custom was respected.

26 December 2025
Rated 1 out of 5 stars

Absolutely avoid from my experience

Absolutely avoid from my experience. My husband brought me a Russian wedding band for Christmas 24.
The yellow gold ring snapped so I contacted the owner to ask them if they could fix due to the fact it should be under warranty after he spent just under £500.
They contacted me back to say that they only had warranty for 14 days. And told me to go else where and fix it.
A three gold ring that isn’t under warranty makes me question if it’s real . Poor service total rip off Avoid!!!

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Clearly ordered adult bangle and received two baby bangles. Although refund was issued after I sent the item back, the customer service was very poor and I didn’t receive refund for shipping and shipping protection which in total came to £40. Absolute nightmare, avoid at all cost!

18 August 2025
Rated 1 out of 5 stars

High priced very low quality

The earrings I bought were for £75. The fastening promptly broke even before these could be used
With difficulty I had to contact them and send back for repair at my cost .
Why do businesses price so high for low quality , isn’t that incorrect ?

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Crown Jewel Packaging

Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected a fanfare and a butler to hand them over.

Honestly, I only spent £30 on some sterling silver earrings, so I was ready for a bit of bubble wrap and a “that’ll do” job. Instead, I opened my padded A4 envelope and felt like I’d just unboxed the crown jewels.

Safe to say, I’ll be recommending this delightful company to everyone — and maybe ordering again just for the packaging experience!

8 August 2025
Unprompted review
FJewellery logo

Reply from FJewellery

Thank you so much for the wonderful review! We truly appreciate your support and hope you enjoy your order. If you have any questions or need assistance, feel free to reach out.

Rated 5 out of 5 stars

Stunning jewellery

First time purchasing from this company and I’ve had a pleasant experience. The jewellery is beautiful and received the next day. Very happy customer😊

30 May 2025
Rated 5 out of 5 stars

Excellent service

I recently discovered FJewellery, and I’ve been genuinely impressed by their exceptional service. On multiple occasions—both online and in-store—they’ve gone above and beyond to assist me with my purchases. Their team made shopping for gold a truly pleasant and stress-free experience.

The quality of their items is outstanding, with all pieces hallmarked and offered at very competitive prices. I would definitely recommend Fjewellery to anyone looking for high-quality jewellery and top-notch customer service.

Thank you, Fjewellery!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Bling bling earrings

Love the earrings, just as shown. Beautiful 🤩
Great service and super quick delivery.
Very happy having found this fabulous shop and beautiful jewellery.

2 May 2025

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