Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... See more
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Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... See more
Company replied
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... See more
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... See more
Company replied
Company details
Written by the company
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Contact info
19 Holborn , EC1N 2JS, London, United Kingdom
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4.5
Excellent
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Not received order
16 December 2024
Reply from FJewellery
Hello Rachel
Your order was dispatched on16th. We sent an email with the tracking details.
We have checked the tracking and it shows that Royal Mail attempted delivery on 17th at 11:10am but no-one was in.
It also shows that you contacted Royal Mail at 19:13 arranging another delivery time.
So hopefully the package is with you now.
It's always best to contact us directly if there is an issue, we can then try to help you. The majority of reviews on TrustPilot point out we have a great customer service team on hand to help with issues.
Perhaps you will reconsider your 1/5 review as it can be very damaging to a small business like ours.
Thank you
Team FJ
Reply from FJewellery
Hello Malcolm
Thanks for taking time out of your day to leave such a nice review.
Team FJ
Quick efficient service
16 December 2024
Reply from FJewellery
Thanks for the positive review.
As a small business we rely a lot on word of mouth so it means a lot to us
Team FJ
Reply from FJewellery
Thanks for the 5 star review. We look forward to seeing you on the website again soon.
Team FJ
Possibly the best customer service ever
This is possibly the best customer service experience I’ve had with any online company. Having placed my order, Fjewellery emailed me to let me know of a delay. When the item arrived it was indeed lovely but wasn’t quite the design my sister had wanted (a birthday gift). I emailed and let them know I needed to return the item and usually I would brace for a negative response or no response.
To my amazement not only did I get a next day reply but the customer service team were so polite and guided me through the returns process without quibble. I have been astonished with their professionalism. This is extremely rare in my experience and I will definitely be looking to purchase again from fjewellery and will be recommending them to my friends and family.
10 December 2024
Unprompted review
Reply from FJewellery
Wow Elizabeth
Thanks so much for such a fantastic review.
You've delighted our customer service team!
Thank you!!
Team FJ
Came promptly but disappointed with the…
Came promptly but disappointed with the quality
13 December 2024
Reply from FJewellery
Hi Michelle
Sorry you weren't happy with the quality of your photo pendant.
Please always reach out to us directly so we can help, as If we are not aware of the issue we cannot help rectify it.
Team FJ
Nice initial pendant but not the same…
Nice initial pendant but not the same as what’s advertised. The bale on the picture looks good quality and round but the item I received had a cheaply made bale and was oval. I’ve had to pay to have the bale rounded to fit my belcher chain.
8 December 2024
Unprompted review
Great value and good quality service
12 December 2024
Reply from FJewellery
Hi Chris
Great to hear you enjoyed your shopping experience with us.
Thanks for the 5 star review.
Team FJ
Reply from FJewellery
Hi William
Thanks for the lovely review.
Team FJ
Good all round experience
Nice 9ct gold chain received with next day delivery. Came with a lovely presentation box and beautiful gift bag. The item was as described on the Website and fairly priced
11 December 2024
Very good service
11 December 2024
Highly recommend
Highly recommend. Easy to order. Quick delivery. The item is very good quality and looks same as online photos. Packaging was really good and included a gift bag.
9 December 2024
Impressive experience.
Very impressed with the whole experience. The attention to detail was lovely, wasn’t expecting such a nice presentation box and even included a gift bag. The feather pendant is beautiful, I’ve searched for 2 years and this one has exceeded expectations. Well done.
10 December 2024
Very easy and helpful service to use…
Very easy and helpful service to use product arrived quickly and safely packaged Very nicely and well presented
9 December 2024
Reply from FJewellery
Dear Miss Yates,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that the product arrived quickly and in great condition.
Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback!
Very nice product was not sure about…
Very nice product was not sure about buying online but the quality of the item did not disappoint 100% recommend this seller
9 December 2024
Reply from FJewellery
Dear James,
Thank you for taking the chance on us and sharing your experience! We're thrilled to hear that the quality met your expectations and that you're happy with your purchase.
Your recommendation means so much to us, and we’d be delighted to serve you again.
Quick delivery
Quick delivery , lovely packaging, will be ordering from you again, excellent service 💯
9 December 2024
Reply from FJewellery
Dear Lorraine,
Thank you for your kind feedback! We're delighted to hear you were pleased with the delivery, packaging, and service.
It means a lot to us, and we look forward to welcoming you back soon!
Was very pleased with my purchase good…
Was very pleased with my purchase good value for money and the packaging was beautiful
28 November 2024
Reply from FJewellery
Dear Catherine,
Thank you so much for your lovely review! We're thrilled to hear you’re pleased with your purchase and found it to be good value for money.
We're also glad you appreciated the beautiful packaging. We look forward to serving you again!
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