Debenhams Finance - Credit Card Reviews 

I like the system and how it operates. I'm happy with their services but the interest is too high.

Being able to keep a hold of my cash and use my credit card instead for really big items..if used wisely..your card can become like your best friend…also Debenhams Finance have made it so easy to use your app on your phone or other devices to keep up with your payments etc..

In time's of need. You always there on time. Balance and money transfers really help me. I can't complain.

I found the application easy straightforward I have placed a few orders and had no problem delivery was fast.

Very good customer service whenever you need them and supportive.

v helpful and proactive during my time needing some breathing space and of late - highly recommended

Worst credit card company to exist. They charge you extra than what you actually used. A few of the people could see I was overcharged, I hope they shut down as a company and never open again.

I have appreciated the credit provided including zero interest loans but the interest and other charges are high.

Knowing that there's always someone at the end of the phone if needed.
Also offer plenty of different options and keep you upto date

It’s a good card even to start with only issue is the interest rates, how ever there worse interest card rates out there, would recommend this card. Customer service is very helpful and easy people to talk to

Opening the account and receiving card was fine

No comment for now

Just spent nearly 2 hours trying to find out how to use my digital debenhams points. It has been 2 hours of my life I will never get back. These points are a CON !! Reading other comments a lot of others have had the same. How does trading standards allow this to continue. The credit card are giving you false information. They need reporting and looking into by trading standards. Debenhams the store was so good in its day but like a lot of things it has sunk lower than low. I will not be using them again.

Have vouchers to spend via points reward system. Not able to spend same as debenhams site not recognising the codes. Absolutely shocking how much time I have wasted on trying to use my vouchers that are about to expire.

Very slow response times. Like many others, have been unable to utilise credit card Reward points voucher (thousands of pounds of credit card spending)! Relentlessly tried to redeem - spent all night, to no avail. No response has been forthcoming. Voucher expired =( . Couldn't find anything labelled as Debenhams & every concessions I tried, voucher not accepted. Customer service is typically poor/ fail to grasp the problem - Language barrier?

Absolutely shocking! The items arrived with one item missing. That’s when I discovered that there is no contact telephone numbers for customer services. You have to message them via WhatsApp, text or FB Messenger. They say they will reply within an hour or maybe slightly more. Via text it has now been 3,5 hours with no answer and on FB messenger they replied after 30 mins, asking for my delivery reference so they can reply promptly. After 53 minutes got a standard response not addressing my complaint or the missing item. Do not use Debenhams if you want any decent customer service. I will certainly never buy from them again…EVER! Absolutely terrible service!

I actually have always liked using the credit card and have found their customer service very good. I previously scored them 2 but have changed my review as I was incorrectly advised that my reward points could only be used against items that are labelled as Debenhams which is barely anything they sell now! However I have since been told that points can be redeemed against Boohoo, BoohooMAN, Karen Millen, Nasty Gal, Coast, Warehouse, Oasis, Miss Pap, Burton, Wallis, Debenhams and Dorothy Perkins which makes it worthwhile for me to have!

This is one ridiculous company I have been a loyal customer for many years to this brand and paid 1000s of pounds! I will never recommend this credit card company they are cons!!
With companies error my credit report is shown I was in arrears when my balance was 0 I had nothing to pay them. Due to this my mortgage was declined and this company left me homeless I sold my property I am left with nothing I have a 3 years old girl too. It’s effected my mental health I am going to involve my solicitor and sue this stupid so called new day Debenhams credit card company! I spoke to someone from their complaints team they were absolutely useless all they said I need to wait 90days for the investigation. I have been on calls with them numerous times each call they left me hanging. Still not been resolved at this current date.

Subject: Deceptive Practices and Unsettling Experience with Debenhams Card Team

I am compelled to share my deeply disappointing experience with the Debenhams Card Team, marked by blatant lies and deceptive practices.

Having diligently saved to clear my debts, the stress surrounding my Debenhams card reached its peak. Upon successfully clearing the balance, I was shocked to find that the card had been abruptly stopped, leaving me in a state of utter frustration. Despite multiple calls to their customer service, no satisfactory answer or resolution was provided.

What adds insult to injury is the contradictory information received through emails. Despite explicitly stating during calls that I wouldn't be using the card anymore, I continued to receive emails addressing me as "MISS LOPEZ" and falsely confirming successful payments and available funds to spend. This misrepresentation not only raises concerns about the integrity of their communication but also adds unnecessary confusion and frustration to an already distressing situation.

This experience has been incredibly disheartening, and the lack of transparency and accountability demonstrated by the Debenhams Card Team is unacceptable. As a customer who has diligently settled their debts, I expected a level of service and communication that aligns with basic ethical standards.

I sincerely hope that this review prompts a thorough investigation into the practices of the Debenhams Card Team and serves as a warning to potential customers about the potential pitfalls they may encounter.

Regards,

C Lopez

DEBENHAMS WHY DO YOU ALLOW DISHONEST THIRD-PARTY SELLERS ON YOUR PLATFORM? DEBENHAMS WHY DON'T YOU GIVE REFUNDS FOR ITEMS NOT RECEIVED OVER 30 DAYS AFTER ORDERING? IS DEBENHAMS IN FINANCIAL TROUBLE?