Atlasofdreams Reviews 183

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exquisite and unique nature of the products, frequently highlighting the beautiful packaging and high quality of the items. Many people appreciate the handmade aspect of the jewelry and the care taken in its creation, often noting the staff's helpfulness and responsiveness in providing excellent customer service. However, some customers experienced issues with their orders, including delays in delivery, particularly during busy periods like Christmas. A few people also mentioned receiving items that differed from their expectations in terms of color or material, or that were more fragile than anticipated.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the unique, delicate, and... See more

Order

Users describe ambiguous interactions with order. Many customers experienced significant delays, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the unique, delicate, and beautiful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and dedication.... See more

Based on these reviews

Rated 5 out of 5 stars

Just wanted to let you know that your jewellery is exquisite and ethereally beautiful!! Received my order of two pairs of drop earrings, one with a matching necklace and they are all just lovely, an... See more

Rated 5 out of 5 stars

Beautiful earrings, a lovely gift for someone else but now I'd like a pair (or two) for myself! Beautifully packaged and considering the time of year, delivery time was just over a week. Ok it's n... See more

Rated 5 out of 5 stars

I received my order today - which had gone astray and Andrea worked so hard to get it sorted.. and even put an extra thing in my order. The pieces are absolutely beautiful and exquisitely packaged. S... See more

Rated 5 out of 5 stars

I have bought from Andrea numerous times since she started up in Chester and always loved visiting the shops over the years, browsing her carefully created selections and makes and marvelling at her... See more

Rated 3 out of 5 stars

The earrings are very pretty, although terribly fragile and I suspect won't last long. Customer service is not good, however. On both occasions when I've placed orders there has been a delay of up to... See more

Rated 5 out of 5 stars

Fabulous products, I have purchased quite a number for myself and more recently for a Christmas present. I always recommend Atlas of Dreams and have received ear rings as a gift. I did panic at Chris... See more

Rated 1 out of 5 stars

Placed an order 14th Jan and received confirmation. Nothing received and no communication after 6 days so sent an email. Andrea replied very quickly to advise that my order would leave that day (20th... See more

Rated 5 out of 5 stars

Have purchased twice now and loved every piece of jewellery. People, be a little patient on delivery. A small business like this with handmade jewelry is worth the wait, support them 😄. Been followin... See more

Rated 5 out of 5 stars

These are absolutely beautiful items! I ordered them with a great deal at Black Friday. I was informed that there will be there would be a slight delay in posting due to the number of orders receiv... See more

Rated 5 out of 5 stars

I bought 2 pairs of earrings for myself and 1 pair for my daughter which she received today - Christmas Day. She loves them. I wore mine today and received lots of compliments. I have just read your... See more

Rated 5 out of 5 stars

Although I had a problem with the earings I purchased. Andrea emailed me straight away and sent replacements as soon as they returned to work after the Christmas break. Loved the earings and while t... See more

Rated 5 out of 5 stars

Order took slightly longer than usual but I ordered on Black Friday so I expect it was a very busy period. Order received and they are beautiful items. Lovely packaging and all very unique. There wa... See more

Rated 5 out of 5 stars

Andrea is working so hard to set her business up and keep up with the demand. We all love the items her business is selling, my wife loves her earrings and Andrea even sent an extra pair for the mini... See more

Rated 5 out of 5 stars

Well, what can I say…. My wife absolutely adores your jewellery, so I had to buy her some for Christmas. Now comes the hard part, choosing from all the great pieces. I ordered within the deadline... See more

Rated 5 out of 5 stars

The most stunning pair of earrings thank you so much! They have arrived just in time for Christmas and I'll be proudly wearing Christmas day! I appreciate that you guys are a really small business wh... See more

Rated 5 out of 5 stars

I came across this company on social media and really liked the unusual designs in their shop. On arrival the pairs of earrings I bought looked just as expected and I'm really pleased with them. There... See more

Rated 5 out of 5 stars

Absolutely beautiful earrings! Me and my Mum (unknowingly) got each other some for Christmas, different pairs and they are all gorgeous! Also had a query with my order and Andrea was so helpful and... See more

Rated 5 out of 5 stars

Such a lovely shopping experience, I wish I could buy all of the things! Beautiful and unique Jewellery with really good customer service. Andrea is kind and responsive, and made sure I had the perfec... See more

Rated 5 out of 5 stars

Earrings arrived quickly and are very pretty. I did have an issue with one pair that I ordered being broken (no big deal, these things happen). Andrea was quick to respond and got a replacement pa... See more

Rated 5 out of 5 stars

I’ve bought piece after piece after piece from this company; sometimes as gifts and sometimes for myself. They offer something truly special and unique, and my experience of both the store and their w... See more

Rated 5 out of 5 stars

Wow, bought 3 pairs of the chain style earrings via the website and they are all STUNNING! I will absolutely be buying again and hopefully will visit the shop for a browse. Items are excellent quality... See more

Rated 5 out of 5 stars

Gave 10 different friends and family something beautiful from this wonderful company for Christmas. Everyone absolutely loved everything, as do I! The only jewellery I now wear and always get so many... See more

Rated 1 out of 5 stars

I purchased 2 pairs of earrings which are lovely however upon opening one set they broke. Emailed straight away and over a week has passed and had no response. Very very disappointing

Rated 5 out of 5 stars

Stunning jewellery! Unique pieces clearly designed and made with care. My initial order was lost in the post, the company quickly sent me a replacement within days which I was thrilled with. I was a... See more

Rated 5 out of 5 stars

Lovely, well made jewellery with some really unique designs. Customer service was great - responded quickly to an enquiry. Earrings I ordered came beautifully packaged and made a lovely gift. Will d... See more

Rated 5 out of 5 stars

My favourite shop in Chester by far! Andrea and her team are all absolutely amazing and so kind. The shop is beautiful and very piece of jewellery I have is gorgeous and so special. I get so many com... See more

Rated 5 out of 5 stars

Fabulous jewellery, beautifully packaged and well made. After ordering with a Black Friday offer I didn’t hear anything & contacted the company in a panic - they emailed back quickly & my order arrive... See more

Rated 5 out of 5 stars

I ordered earrings Necklace and a ring What can I say? These pieces are the most beautiful I’ve ever saw …so unique and presented in the most beautiful box and pouch I have worn the ear... See more

Rated 5 out of 5 stars

Ordered earings and matching bracelet on the 13th of Dec as a little Xmas treat to myself. They were delivered on the 19th of Dec. My items were beautifully packaged in lovely boxes. The jewellery it... See more

Rated 5 out of 5 stars

Fabulous jewelry - just what I've been looking for. I've gifted it to several people who were delighted. Gorgeous packaging and arrived in plenty of time. Roll on my birthday - I'll be sending the we... See more

Rated 5 out of 5 stars

Have visited this lovely shop in the past and have since ordered from them several times online. Delivery has always been prompt and the items packaged really well. I am always happy to order f... See more

Rated 5 out of 5 stars

I am so pleased with my order, I placed it on 3rd December and a couple of weeks later had no dispatch email so I got in touch with Andrea & it was here the next day. I realise December is such a busy... See more

Rated 5 out of 5 stars

I bought 3 pairs of earrings from here last year. They are beautiful and I get lots of compliments on them. I had wore my favourite set to my sisters bday and lost one. Not thinking much but confused... See more

Rated 5 out of 5 stars

Lovely company. I wish I was living near that shop !!! Unusual pieces; very interesting styles ; comes in a lovely box and the cutest little bag. All recipients were very happy ; had to treat myself... See more

Rated 4 out of 5 stars

The earrings are pretty but not exactly as pictured on the website. The back of the earrings are pointed as opposed to round, and I would have preferred them rounded. Delivery took 16 days and they ar... See more

Rated 5 out of 5 stars

Hey Andrea, Just want to pop by and say how lovely your creations are, I ordered the chain earrings, two of them at first, and a repeat order to be given to a friend for her birthday. I’ve always got... See more

Rated 5 out of 5 stars

Beautiful unique items and prompt, friendly customer service. I've recently bought a couple of rings, necklaces and earrings and they've been a hit with my friends. Lots of compliments and I always ma... See more

Rated 4 out of 5 stars

Have had problems getting this order, but it finally arrived today. Not Andrea’s fault , as she had posted the first order on the 1st December but it had got lost. After several emails with Andrea, s... See more

Company replied

Rated 4 out of 5 stars

Update . The company has reached out to me since posting and has given me a full refund of my entire order. Very generous of them so have changed to4 stars I understand that it’s a small business bu... See more

Rated 5 out of 5 stars

Such beautiful jewellery, in such beautiful packaging. I got a pair of earrings for my birthday (at my request!), then bought a pair for a friend, then got two more for Christmas (again my request!) L... See more

Rated 1 out of 5 stars

Update 20th December. I provided the information Andrea asked for and she came back to me straight away, offering to send a replacement pair of earrings the next day 16th December, which was lovely... See more

Company replied

Rated 5 out of 5 stars

Apart from the fact that these are such beautiful earrings and really comfortable to wear, they come in lovely packaging. The customer service is great too - I had an issue with one of the earri... See more

Rated 2 out of 5 stars

The jewellery looks absolutely beautiful and I was so excited to order knowing that they would be perfect as a gift for my friend. The Order 13650 was placed on the 5th December. No sign of it or any... See more

Rated 5 out of 5 stars

I had to chase my order, but they then sent it out immediately tracked and it arrived the next day! The earrings I bought are absolutely beautiful and are really well made and they came in a lovely li... See more

Rated 5 out of 5 stars

Thank you so much for the absolutely beautiful chain earrings, necklace and bracelet. After my first order, I immediately ordered more items for family and friends. Each piece is stunning. Some items... See more

Rated 1 out of 5 stars

Really disappointed as I placed my order ten days ago and have yet to receive my order or any updates. I have contacted them twice, both yesterday and today and heard nothing. I’m disappointed by thi... See more

Rated 5 out of 5 stars

This was my first order with Atlas, I have been dreaming about owning some of her beautiful earrings for well over a year after stumbling on the original shop which looked divine. As it was closed at... See more

Rated 5 out of 5 stars

I've bought 2 pairs of earrings from. Atlas over two orders. They were beautifully made and packaged. They both arrived within a week. They are the kind of small company we need. Customer focused and... See more

Rated 2 out of 5 stars

I ordered 4 pairs of earring but decided that there are 2 pairs that I didn’t like. I have been trying to contact them for over a week but no response. The earrings are lovely but the customer ser... See more

Company replied

Rated 5 out of 5 stars

Lovely unique earrings and well made. Presentation is great too, the earrings came in a little box and a cotton drawstring bag. I've been reading your story about your struggles with the workload an... See more

Rated 4 out of 5 stars

Edit: I have received my earrings today and they are stunning, quality is better than what I was expecting, beautiful packaging and very light and comfortable to wear. Thank you Andrea! :) I saw a... See more

Company replied

Rated 5 out of 5 stars

Never had a company so delayed by massive Christmas orders and busy post, be so committed to getting a delayed order to me against the odds. Thank you Andrea and the Atlas team — lovely pieces, and th... See more


4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 46% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Unique, beautifully made, jewellery

Fell in love with all of the pieces online and gifted lots to family and friends this Christmas. The jewellery is so unique and beautifully created. So glad to have supported an independent creator who has clearly poured love and care into every piece. They were beautifully presented too. Will definitely be buying again xxx

25 December 2025
Unprompted review
Rated 5 out of 5 stars

All the pieces I have bought are of…

All the pieces I have bought are of high quality and unique, I just adore them. I received my order quickly despite it being the busiest time of year. Thank you for the excellent service to your customers and dreamers

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Lack of response and care will ruin this business and that makes me sad

Firstly, I love the jewellery on this site but honestly the customer service is shocking. It's honestly like I'm warring a campaign but I don't want to. I've had to resort to this because I ordered 4 items and 2 arrived....then silence. I emailed twice.....silence. I had to nag on Instagram which I hate doing because this is a small business and I don't want to ruin it but I'd like what I paid for and I'd like some kind of response. After social media I get another email that my ITEM is on it's way - I have 2 outstanding items at this point - so I have to take to socials again.

Atlas of dreams i want to see you thrive - your items are beautiful but please please please invest in your customer service as much as you do with your advertising and socials. Your lack of empathy and response is going to ruin you. More and more people are noticing.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewellery

Beautiful earrings and excellent quality and also beautifully wrapped. Excellent customer service. I have now ordered a ring with a complimentary pair of earrings as a free gift! I highly recommend.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered a necklace and was disappointed with the quality compared to the image that was on the website, the image made it look much lighter and didn't show the back of the pendant. It was not what I was looking for and reached out via email to ask about a return, it took ages to get a reply and when I did they claimed they hadn't received my email and so I gave them the required details again and have heard nothing since, even after sending further emails. I'm hoping that leaving this review actually gets their attention so I can send my initial order back and get my money back.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewellery

Beautiful Jewellery
I’ve had a few pieces from her company now and I love them all. Great customer service too, I had an instant reply and query was sorted in a few moments (within shopping hours)

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful service and communication

Awful service and communication! Order still not shipped after 5 days with no information available and they don’t answer emails. DO NOT BUY FROM THEM.

I have sent 3 emails to chase the order and to date, haven’t had a response to any of them. I ordered this technically on Tuesday seen as the Monday was a bank holiday and we’re now on the following Monday and it still hasn’t even been shipped. It doesn’t state anywhere that I could see, that it would take 5 days before shipping, as I would never have ordered from you if I’d have known. I have even googled it and it didn’t come up. You have no FAQ page either. This was a birthday present that was needed for Saturday. I wasn’t after free gifts or anything like that. I just wanted a present for my friend. I can’t see realistically why it shouldn’t have been shipped by now.

11 April 2026
Unprompted review
Atlasofdreams logo

Reply from Atlasofdreams

Hi Beth,
Just to clarify, our dispatch time is up to 5 working days, as stated on our website. You placed your order 4 working days ago, so it is still within this timeframe.
Your order was also placed during our sale and includes a free gift, which significantly increases order volume. As a small team, we’ve been especially busy over the Easter period, but we’re working through all orders as quickly as possible.
We truly appreciate your patience 🤍

Rated 5 out of 5 stars

Honest to goodness quality workmanship and service

This small business produces some rather unique, delicate and beautiful jewellery. I'm definitely going to be a returning customer.
Why? Well, obviously for more unusual and lovely jewellery, which comes beautifully packaged and delivered to your door within just a couple of days. But, also, because their customer service is second to none! I carelessly lost an earring - it happens - and of course it was a new one! So I emailed Atlas of Dreams to ask if I could perhaps buy just 1 earring to replace the lost one. Their reply astonished me. No. I couldn't because they were going to send me a new set of earrings for free!!! Who does that nowadays??? I was amazed, delighted, thankful and so happy at their response that I decided there and then to buy products from them again! And I'd recommend them highly for all the reasons above. Thank you Atlas of Dreams.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Beyong fantastic

I bought 3 pairs of earrings from here last year. They are beautiful and I get lots of compliments on them. I had wore my favourite set to my sisters bday and lost one. Not thinking much but confused how not to lose them as they slide about easily. I seen a video about them coming with clear backs which I didnt get on my order. I left a message on a video about it and the customer service was beyong amazing! They sent my a new set of the one I lost and lots of back for my other earrings. They went above and beyond! I will recommend this company to anyone because not only is the stuff so unique and beautiful. The customer service is elite! Thank you! ♡

8 April 2026
Unprompted review
Rated 3 out of 5 stars

Item received did not match picture in…

Item received did not match picture in listing on website. Message sent to company but no response received. Disappointing experience.
Edit: Found another email address for the company and contacted again regarding my order. Subsequently received refund for ring.

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

I had an issue with a ring I ordered not looking like the picture. I wasn't happy with the response time but once Andrea was aware, she resolved the issue for me and I received a replacement ring that was more my style. I love the jewellery on the website. It is unique and very good quality

2 April 2026
Unprompted review
Rated 5 out of 5 stars

What great aftercare service

What great aftercare and customer service. I received my earrrings (two pairs) which I loved in December but sadly had a small issue with one pair. I emailed Atlas of Dreams. They replied promptly, kindly and efficiently. The matter was resolved very easily and I would have no hesitation in buying from them again. Thank you so much Tomas and team.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I received three pairs of earrings, one of which was broken with the chain having come off the post, rendering them unusable. I emailed Atlas of Dreams immediately with pictures. A week later, I still hadn't received a reply, so emailed again. Still no reply. I understand that they are a small business but these earrings were meant to be for my wedding and a lack of response is really disappointing. I have tried to contact on Instagram too, but no luck. Reading other reviews, it seems that the broken chain on the earrings has happened to others too, so they are obviously quite delicate and prone to breaking in transit. I wouldn't purchase from here again.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Stunning and unique jewellery

Purchased 3 beautiful pieces of jewellery from this company, all of which are very elegant and unique.
There was an issue with stock of one of the items that I ordered, however this was refunded as soon as identified and an alternative product provided. Items arrived in gorgeous packaging which added to the overall premium quality of the service. Would definitely purchase from this store again

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely earrings, great customer service

Fast delivery, lovely earrings. My free gift was missed (I think I jumped on the "free gift" email before it had chance to activate) but customer services have been lovely and it's on the way. Looking forward to wearing my new earrings :)

10 March 2026
Unprompted review
Rated 4 out of 5 stars

The earrings are pretty but not exactly…

The earrings are pretty but not exactly as pictured on the website. The back of the earrings are pointed as opposed to round, and I would have preferred them rounded. Delivery took 16 days and they are a gift for someone, so there wouldn't be enough time to return/exchange them. They are lovely, just not as expected. I would recommend ordering 3 weeks in advance if you are ordering as a present or if you need them by a certain date.

3 March 2026
Unprompted review
Rated 3 out of 5 stars

The earrings are very pretty but there are delivery and customer service issues

The earrings are very pretty, although terribly fragile and I suspect won't last long. Customer service is not good, however. On both occasions when I've placed orders there has been a delay of up to 10 days which really isn't acceptable. They do reply to messages eventually but it takes time. It's a shame they have now decided to focus exclusively on chain earrings as these don't suit everybody and are very fragile.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Great earrings

I ordered and got an immediate confirmation. After a week nothing had shipped so I emailed. I got an immediate response and the earrings were sent that day 24hr tracked. The earrings themselves are beautiful.

26 February 2026
Unprompted review

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