Fastklean Reviews 

What a wonderful surprise! Coming home to find my daughter's bed beautifully made ready for her that evening. With my disabled daughter's additional needs bedtimes can be tricky at the best of times, add in trying to make her bed after an 'accident' while providing eyes on care dials up the stress levels. Finding the bed already made was truly wonderful that evening. We hadn’t asked or expected it so all the more amazing! We have been working with FastKlean for almost a year and knowing Dora is coming each week adds to our important family support network. We are getting to know Dora and she us so the partnership if on a very positive trajectory. Thank you Dora & FastKlean

I just move in my new property, Zaki has done amazing job. He drastically improved my home. Cleaning was very accurate. My home improved very much. Smell nice and everything is tidy . I highly recommend him

I had major issues with the customer service initially when trying to book and had posted a bad review. The owner got involved immediately, apologised and followed up to ensure I get the best experience. The cleaning was excellent in the end and I would definitely be using their service regularly.

Seriously unprofessional organisation. Im sure they would clean ok from time to time but when things dont go well they have very unprofessional. They cleaned really poorly with dust still everywhere. They also arrived over 90 minutes late. Worst cleaning company we’ve had in 12 years.

Received unsolicited spam email from this company, whom I've never contacted myself, and to whom I've never given my email address to.

Very professional, arrived in time, did a great job. Would recommend.

Great clean but a day late. Was compensated.

We arranged for Fastklean to clean our house after building work and their were exceptional, the cleaning standards were great, the cleaners were efficient, polite and could not do enough to help. We actually had the builders still on site and they worked round them and just focused on getting the job done. I would highly recommend to friends and clients

Punctual, very professional cleaning service and the team worked super efficiently. They went beyond the call of duty and finished the job to perfection using their own materials.

Great service.... on time, fast and efficient.

Great cleaning company. Our cleaner is reliable and very friendly! The office staff are always on hand for anything you need.

I've been using Fastklean for several years now. Their service is excellent. Their cleaners are well trained - apparently they get fully trained before they are allowed to clean people's houses and then they have regular refreshers. So they do a great job cleaning. Also, added benefit is that if my usual cleaner is on holidays they find a replacement so it all gets handled smoothly so you don't even need to worry about the logistics. I've been recommending them to my friends and everybody that has hired their cleaners has been very satisfied with the service.

You guys were awesome. The Fastklean team turned up on time, were polite and helpful and true ambassadors for the company. We used Fastklean for their "after building work" service, which was three cleaners for 8 hours. They didn't stop (even though we asked them to) and then they insisted in staying on until they were completely happy with their job. I can't recommend Fastklean highly enough.

Brilliant service. Very good, well trained cleaners.

FastKlean did a carpet clean for my disabled sister. They were efficient and responsive and treated my sister with the utmost kindness and courtesy. I would highly recommend them

I am super happy with the standard of the service provided. The flat looks great and she was friendly and really fast!

Paid in advance for help at dinner party. Nobody arrived
No phone call DO NOT USE THIS COMPANY

We paid close to £200 to have some carpets, curtains and sofas cleaned. Bad service all around - poor cleaning job, forgot to clean one of the curtains and then tried to dispute giving us a refund, and dishonest, bad faith negotiation when we asked to simply have the amount refunded to us for the uncleaned curtain. They tried to refund us less than the actual cost of the curtain - I had to point out that their math was wrong, after which they reluctantly increased the refund amount. Avoid this company if you can.

Edit: FastKlean phoned me after reading this review. The agent I've been speaking with throughout this process was apologetic after I explained why I wrote the review.

FastKlean are obviously concerned about their reputation so I think it is fair to acknowledge that, recognising that I am an unhappy customer, they have at a minimum taken steps to address my concerns.

That said, they also asked me to take down this review. Unfortunately the apology doesn't change how I felt about the experience or make everything better, but I am editing the review to note their response.

I can’t speak to all of their services, just what I received. Maybe I just got unlucky and had a bad experience but if FastKlean doesn’t want bad reviews in the future, it’s important to improve their customer service.