Fastklean Reviews 

104
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent garden services. Guys work hard and understand what's need. Super helpful. Now using them every few weeks.

Rated 5 out of 5 stars

My garden was very overgrown. Needed a good tidying up. Very pleased with this company. My garden is now a joy to sit and relax. Gardeners came on time. Very professional and courteous. I highly reco... See more

Rated 5 out of 5 stars

Great experience with fast clean. Super responsive on the telephone nice to speak with a human being and getting an immediate quote which stayed the same same throughout the whole process. My kitchen... See more

Rated 5 out of 5 stars

We arranged for Fastklean to clean our house after building work and their were exceptional, the cleaning standards were great, the cleaners were efficient, polite and could not do enough to help. We... See more

Company details

  1. Cleaning Service

Information provided by various external sources

FastKlean is an accredited and recommended family run cleaning company. Established in 2001. We provide cleaning services to residential and commercial clients in all Central and Greater London areas including surrounding cities. Our company works with fully insured, vetted, trained and experienced cleaners. We always aim for 100% customer satisfaction. Our prices are competitive and very affordable. Get in touch with our friendly customer service team on 020 7470 9235 or visit us online to book a cleaner today and browse through the variety of cleaning services we offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and experienced cleaning company ( Joanne) and her team did an…

Fastklean ( Joanne) and her team did an amazing job with steam cleaning my sofa. Alex, the technician arrived on time and set about with his work, taking pride and meticulous in what he was doing. I will definitely be using FastKlean for any future work and would highly recommend their services, a very professional company who go the extra mile.

20 May 2023
Unprompted review
Rated 1 out of 5 stars

Mediocre cleaning + Terrible accounting

Mediocre cleaning for a relatively high price, I can accept, since I simply suck it up and don't use the service anymore. But what has gone beyond an unacceptable at this point, is the fact that I've had to waste so much time (called 7 times already) just to get a reimbursement of £25 that they owe me, a result from some of the shady accounting that went one when I hired the service. Simply out of principle, I feel compelled to pursue this, because already have I wasted more time than the compensation justifies.

6 February 2023
Unprompted review
Fastklean logo

Reply from Fastklean

Dear Marco,

Thank you for your review. We have carefully checked our records and could not locate any booking or transaction under your name with FastKlean. This leads us to believe that this feedback may not be related to our company.

At FastKlean, we are committed to maintaining transparent and professional practices in all aspects of our services, including our accounting. We kindly ask you to verify your experience and consider removing this review if it was intended for another company.

We take every concern seriously and strive to ensure all our customers have a seamless experience. Should you need further clarification, please feel free to reach out.

Best regards,
The FastKlean Team

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! The customer service was so patient and organized the exact service I needed. The cleaners were right on time, friendly and did a fantastic job! I have used their service before many times and if there is any issue they fix it immediately. Very helpful staff and the cleaners are professional, the end results are always mind-blowing.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient service ....

We have been using this company for over 6 months. Very efficient and regularly update us with an email if the cleaner can't attend for any reason. Always sent a replacement. Overall very good company to work with.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

FastKlean is proven and tested as one…

FastKlean is proven and tested as one of the best cleaning company in London. So, I tried to use their services and I am satisfeid by they performance. The cleaners are also kind and trustworthy. I am highly recommending this cleaning company. For me it's a 5 star rating!

29 August 2022
Unprompted review
Rated 1 out of 5 stars

The worst clean I've ever had.

The worker arrived in no uniform with cheap cleaning materials and ruined my cooker. All the varnish was removed from the surface of my range oven, the appliance was left dripping with black grease and the paintwork was wiped off. He did not listen to what I said and nobody followed up from the company about the compensation I was promised for ruining the most expensive item in my kitchen which I was cleaning in preparation for a house sale. It has been left covered in scratches from using wire wool, nobody responds to my emails and I have been totally ignored.

Update - I was called by the company to take this review down and said I will once my matter has been resolved. I was told I will be called or emailed the same day and no action has been taken.

19 October 2021
Unprompted review
Fastklean logo

Reply from Fastklean

Dear Farah,

Thank you for sharing your feedback. After a thorough review of our records, we can confirm that no booking or correspondence under your name exists with FastKlean. Additionally, the details described in your review do not align with our company’s practices or procedures.

At FastKlean, our cleaners are fully uniformed and equipped with high-quality, professional-grade materials to ensure the utmost care and satisfaction for our clients. Furthermore, we do not use materials or methods that could damage appliances, and we take all customer concerns very seriously, responding promptly to any issues raised.

We kindly ask you to review your experience and consider removing this review, as it appears to have been posted in error and does not reflect our company.

Best regards,
The FastKlean Team

Rated 1 out of 5 stars

Terrible experience

Terrible service. Booking a deep clean upfront was fine but the cleaning experience was horrendous. The cleaners arrived an hour after the start time, they then immediately said they would need longer to clean our flat. When queried with the company they quoted me DOUBLE the original price. I said clean what you can within the original time.

The cleaning was substandard (considering I booked a deep clean). When we asked the cleaners to go back over areas they complained that we were watching them too closely and stormed off swearing (after a 45min break) not even completing half the time and cleaning less than 3 areas properly. Some of the cleaners also looked quite young.

When I complained to FastKlean they said a manager would call me to discuss (as I’m not happy I’ve paid 1/2 upfront for not even 1/2 the cleaning time). I’m still waiting for a call a week later.

Steer well clear if you actually want a decent deep clean completed, worth paying extra for a proper company that will do a proper job.

20 September 2021
Unprompted review
Fastklean logo

Reply from Fastklean

Dear Lutfur,

Thank you for taking the time to leave a review. We have carefully reviewed our records and can confirm that there is no booking or correspondence under your name with FastKlean. Additionally, the details described in your review do not align with our company’s standards or practices.

At FastKlean, we pride ourselves on punctuality, professionalism, and the quality of our cleaning services. Our cleaners are trained to provide high-standard deep cleans, use professional-grade equipment, and conduct themselves respectfully at all times. The described behaviour and issues do not reflect our team's values or procedures.

We kindly request you verify the company you intended to review, as it appears this feedback may not relate to our services. If this review was posted in error, we would appreciate it if you could consider removing it.

Best regards,
The FastKlean Team

Rated 5 out of 5 stars

FastKlean's Service is fantastic

FastKlean's Service is fantastic. Maria has been my cleaner for about 4 months now and it's been great from the very start. She's prompt, reliable, following H&S regulations and does a great job!

22 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service right from their office staff through to their cleaners.

Mima and Nikolay arrived about 20 minutes late, but a lovely lady, Joanne, from their office called earlier to advise me, so this was not a problem.

I had booked a Deep Clean of my home and am delighted with the results. My bathroom and kitchen look amazing! In fact, every room in my home is spotless.

My booking was for 10 hours (5 hours each cleaner) but they stayed a bit longer to ensure everything was finished.

I was so delighted I even gave them each a big tip (Not telling how much!)

I will use them again and would not hesitate to recommend them to my family, friends and colleagues

17 February 2021
Unprompted review
Rated 5 out of 5 stars

FastKlean exceeded my expectations

FastKlean exceeded my expectations. I called them for a one-off cleaning as I was too busy to do it myself, but after seeing the wonderful work they've done I am booking their regular cleaning service! Booking was really easy, they arrived on time and provided a high-quality cleaning. I wish I'd started using their services sooner!

28 September 2020
Unprompted review
Rated 5 out of 5 stars

Thank you FastKlean!

Thank you FastKlean. I am very pleased with your services. Your cleaners Bistra and her team did a brilliant job in my flat. It looks so fresh, like new again. I am definitely calling you again in October as I will need your services. I work form home and I need to keep it clean.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the one-off service

I am very pleased with the results and the friendly customer service. Nikolay is a credit to your company and has done an outstanding job, very hard-working, friendly and was very careful to make sure he covered his shoes when in the house and adhered to all COVID-19 regulations. I will definitely recommend your services to all my family and friends.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

We are very pleased with the service…

We are very pleased with the service provided By FastKlean. The staff are very courteous and respectful and we are very happy with the standard of cleaning provided.We are an old sports hall with less than modern facilities but our cleaner still manages to keep it looking as best as she can. Thank you :-)

7 March 2020
Unprompted review

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