Necklace fits perfectly Braclet too small contacted company have had no reply
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a ring. It was wonderful. But it was too big. I purchased a smaller one and then changed my mind. I've emailed support MULTIPLE times to cancel the order and they keep giving me the run aroun... See more
Company replied
So my i lost my package and contact customer service and they don't hesitate to send me a replacement. Will buy again in the future.
Company replied
My order arrived quicker then expected. Unfortunately it was a bit too small. I reached out to customer service and they took care of the problem. Recieved a bigger one within days. So happy. Will def... See more
Company replied
Company details
Written by the company
FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.
Contact info
Room 310, 3F, Fudu Building, No.11-13, Jiejin Zhong Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, China, 511400, Guangzhou, China
- +86 19925791699
- support@faithheart-jewelry.com
- faithheart-jewelry.com
3.2
Average
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've tried to contact them through…
I've tried to contact them through email, but haven't heard anything I ordered 8 items 5 shipped supposedly so far it's showing 8 in transit when I ordered the items it put a security fraud on my bank card I'm trying to fix. I finally got everything straightened out!
28 August 2025
Unprompted review
Reply from faithheart-jewelry.com
We’re sorry for the frustration! Your email was sent during our weekend break, and we replied within 24 hours of our team returning, please check your spam folder if you haven’t seen it.
For your order, we shipped all 8 items. Use your tracking number on the courier’s site to see full details.
Reach out anytime if you have more questions!
Great turn around time in delivery
Great turn around time in delivery. My daughter’s 18th birthday gift was well received. She enjoys investigating my family research so far back to the 15th century Norway. As many young teens/ adults are compelled these black pieces are a perfect effect for her garb. Her older sister is an MUA and fashion is her bag. Her interest was not unnoticed.
21 July 2025
Unprompted review
Reply from faithheart-jewelry.com
Thank you so much for taking the time to share your wonderful experience with us—we truly appreciate it!
We’re thrilled to hear that the delivery was prompt and that your daughter loved her 18th birthday gift. Wishing you all the best!
Very satisfied customer
I've bought a couple nice chains from FaithHeart and they've been quality products. I had one issue with a package, but FaithHeart customer servicemade it right! Great products, selection, reasonable prices and fantastic customer service!
28 July 2025
Unprompted review
Reply from faithheart-jewelry.com
Thanks so much for your kind words and support! We're thrilled you love our chains, and appreciate your understanding with the package issue—glad we could make it right. Looking forward to serving you again!
I ordered a Cuban Linx Chain and…
I ordered a Cuban Linx Chain and Bracelet and I absolutely love them .. Thanks!
13 June 2025
Unprompted review
Reply from faithheart-jewelry.com
Hi Jake, so glad you love your Cuban Link items! For your next order, shoot us an email—we’ll add an extra gift just for you. Thanks for the love!
Should be Fraud Ass not Faith Heart::
Let's just say I wouldn't own their third rate products if they gave them to me and paid me to wear them. The bracelet was tight and turned my wrist GREEN and I have pics to prove it, and the tiger ring turned my finger GREEN and it itched and I had a rash for 3 days. This stuff is JUNK!!!
10 April 2025
Unprompted review
Reply from faithheart-jewelry.com
We’re deeply sorry for the poor experience with our products. We’ve already processed a full refund for your order as a gesture of our apology. To prevent similar problems, we’re investigating the materials used in these items with our team. If you’re able to share the photos you mentioned t our email at support@faithheart-jewelry.com, they would greatly assist our review. Thanks!
Very bad quality goods.
The company has good customer service and good communication.
11 April 2025
Unprompted review
Reply from faithheart-jewelry.com
Rafael, thank you for taking the time to communicate with us, and we are thrilled to hear that we have solved your problem! If there’s anything else we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again soon!
Very good to work with,
Had a damaged item arrive and requested to send back for a full refund and a replacement to cover my return fees,
Not a lot of companies actually work this good or take responsibility so I thank you on a very on speedy communication,
Would recommend on this fact alone
2 March 2025
Unprompted review
Reply from faithheart-jewelry.com
Dear customer, we're extremely glad you're satisfied with our service! Apologies for the damaged item. Swift resolution is our standard. Your recommendation means a lot. If you need anything else, please feel free to contact us at support@faithheart-jewelry.com.
Quickly delivered package (to Denmark)
Quickly delivered package (to Denmark). I am very pleased with both the material and the look. I will definitely stay with them for a long time :)
14 February 2025
Unprompted review
Product does not look like advertisement
I ordered a ring. The one I received was the same design, but did not look as it did in the advertisement photo. Making the writing on the ring hard to read. The cost of the ring was good, and shipping was fairly quick.
27 January 2025
Unprompted review
Reply from faithheart-jewelry.com
Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and are glad to hear that you were satisfied with the cost of the ring and the speed of shipping.
However, we sincerely apologize that the ring you received did not meet your expectations in terms of its appearance and readability. We strive to ensure that our products are accurately represented in our advertisements, and we regret that this was not the case for your order.
Your satisfaction is very important to us, and we would love the opportunity to make this right. Please feel free to reach out to our customer service team at support@faithheart-jewelry.com, and we will be happy to assist you further.
Earrings look nothing like the picture…
Earrings look nothing like the picture displayed and are tiny. Gift box was expensive and was not suitable to display such tiny earrings. Buy elsewhere. Another cash grab rubbish item.
23 December 2024
Unprompted review
Reply from faithheart-jewelry.com
Thank you for sharing your feedback. We're genuinely sorry to hear that the earrings did not meet your expectations and that you were disappointed with the size and packaging. We understand how important it is for products to match the description and look, and we apologize for any frustration this has caused.
We take all customer feedback seriously, and we're always looking for ways to improve. If you feel the product was not as described, we would be more than happy to assist you with a return or exchange. Please feel free to contact our customer service team at support@faithheart-jewelry.com so we can resolve this to your satisfaction.
We appreciate your input, and we hope to have the opportunity to make this right for you.
So I ordered a bracelet that my son…
So I ordered a bracelet that my son did not like it took about 2 months for me to convince these people that I did not want the bracelet, or that I would take 10% or 50% like they offered for a refund . They finally sent me an email stating they would refund me in full back on my card. Which was done. I learned my lesson , read reviews FIRST! Never again.
28 October 2024
Unprompted review
Reply from faithheart-jewelry.com
Dear Customer, thank you for taking the time to communicate with us to solve your problem. We sincerely apologize for any inconvenience caused to you. We will strive to provide better services for you in the future!
Reply from faithheart-jewelry.com
Dear Customer, Thank you for your wonderful feedback! Your satisfaction is our priority. Welcome to the next coming :)
Never again!
I purchased $150 worth of jewelry only for them to drop it off, not in the mailbox, but outside the mailbox, then send me a picture of where they drop the package; NO PACKAGE! I think it was stolen or never actually delivered & now I'm out $150. Never again.
5 October 2024
Unprompted review
Reply from faithheart-jewelry.com
Dear Customer, we deeply apologize for this bad shopping experience, we checked your package status, the tracking information said your package was delivered to you successfully, but you didn't receive it. In order to let you receive the package, we have sent you a new package! Any further questions, please feel free to contact our Customer Service: support@faithheart-jewelry.com Wish you a nice day!
Ordered 3 pairs of men's hoop style…
Ordered 3 pairs of men's hoop style earrings.
Paid extra for expedited shipping. When arrived husband Loved them!. Then 1 hour after wearing the clasp opened and lost one .
Next pair clasp broke off apon inserting. very poor quality. Mind you my husband has been wearing this style for over 10 years. So much for a 10 year anniversary gift. Will never buy from them again.
21 June 2024
Unprompted review
Reply from faithheart-jewelry.com
Dear Lisa, we deeply apologize for this issue, our Customer Service contacted you and has resolved your problem. If you have any needs in the future, please do no hesitate to contact us. Wish you a nice day!
Shipping taking too long...and more...
Ordered product April 21 and still have not received on May 13. This was supposed to be a gift and this has taken too long. Also, got some of their earrings from Amazon and they showed signs of oxidation after wearing only once.
Update- Was 1 star but customer service was polite and item is out for delivery as of 5/14. If you plan to order from this company, consider trying Amazon rather than directly from their website.
12 May 2024
Unprompted review
Reply from faithheart-jewelry.com
Hi Ken, We apologize for the delayed shipping, we will improve our logistic service in the future, wish you everything goes well :)
Reply from faithheart-jewelry.com
Thank you so much for your love, Rick, wish you everything goes well :)
My order arrived quickly and everything…
My order arrived quickly and everything was exactly as seen online. My grandchildren were delighted. I will be ordering more.
21 December 2023
Reply from faithheart-jewelry.com
Dear Mark, Please do not hesitate to contact us if you have any questions or concerns, please email to: support@faithheart-jewelry.com, wish you a nice day :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.