Necklace fits perfectly Braclet too small contacted company have had no reply
Company replied
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Review summary
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I bought a ring. It was wonderful. But it was too big. I purchased a smaller one and then changed my mind. I've emailed support MULTIPLE times to cancel the order and they keep giving me the run aroun... See more
Company replied
So my i lost my package and contact customer service and they don't hesitate to send me a replacement. Will buy again in the future.
Company replied
My order arrived quicker then expected. Unfortunately it was a bit too small. I reached out to customer service and they took care of the problem. Recieved a bigger one within days. So happy. Will def... See more
Company replied
Company details
Written by the company
FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.
Contact info
Room 310, 3F, Fudu Building, No.11-13, Jiejin Zhong Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, China, 511400, Guangzhou, China
- +86 19925791699
- support@faithheart-jewelry.com
- faithheart-jewelry.com
3.2
Average
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Bought this golden Ra pendant with a…
Bought this golden Ra pendant with a 'stone' that are just insanely awesome! Perfect weight and chain got dual holes for me to vary length depending if I'm out dancing or in my everyday life.
Go for it!
3 September 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi Arkadiusz , thank you for this fantastic review! We’re thrilled to hear how much you love your pendant. It makes us happy knowing the weight and design work perfectly for both your everyday wear and nights out. We really value your recommendation, and hope to welcome you back again soon!
I have not received my order and didnt…
I have not received my order and didnt get any response from the support (through email)
1 September 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear Marcel, we are truly sorry to hear you have not received your order and felt you did not hear back from our support team. We have reached out to you by email regarding your case, and we will process a refund for your order. We sincerely apologize for this unpleasant experience.
Really not happy at all
Really not happy at all. I ordered and paid for a product 4 weeks ago today, of which I have still not received. I reached out to the company and received what seems to be a generic response back. I would highly recommend staying away from purchasing any products from this company, as there is no solid aftercare in place once they have taken your money.
1 September 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear Andrew, we are genuinely sorry to learn about your extremely disappointing experience with us. This is absolutely not the level of service we want to provide to any of our customers, and we take your feedback very seriously.
We fully understand your frustration when payment has been made yet you still have not received your goods. We would like the opportunity to investigate your order and resolve this matter properly for you.
Kindly send us your order number via our direct messaging, so our support team can look into your case immediately and offer you a suitable solution, whether reshipment or refund.
Again, please accept our sincere apologies for all the trouble caused.
Ordered a 24 inch chunky chain
Ordered a 24 inch chunky chain, silver coloured, more than 3 weeks ago and it has not been received yet !
1 September 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear Rob Wellings, we’re truly sorry your 24" chain hasn’t arrived yet, we know 3 weeks is far too long.
Our records confirm it was dispatched , and we’ve sent you several email shipping updates (please check your spam folder just in case). If the tracking status does not show delivery within the next 5 business days, please email us directly at support@faithheart-jewelry.com, we will immediately send a replacement or issue a full refund, no questions asked.
We value your business and want to get this sorted for you personally. Please reach out so we can help right away.
Clasp stopped working after a week
Clasp stopped working after a week. Straight garbage
21 August 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear Ismael Montes, we’re sorry to hear your clasp stopped working after only one week, and we regret that your experience has been so disappointing. Our customer service will help you solve the problem, kindly check your email inbox as well as your spam folder. We appreciate your understanding.
Love it
I received my pendant necklace recently. I ordered it for my husband and he loves it and started wearing it immediately. Will definitely order from Faithheart Jewelry in the future.
25 August 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi! Thank you so much for your feedback! We are thrilled to hear your husband loves his new pendant necklace and enjoys wearing it.
It means a lot to our team that you plan to shop with Faithheart Jewelry again. We look forward to welcoming you back for your next order.
I got a black chain necklace with five…
I got a black chain necklace with five names on it, my partners and our 4 kids. It took about 10-14 days to arrive but it was worth the wait, it looks amazing and has a nice weight too it. I am very happy with it. Thank you 👍.
12 August 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi Keith, thank you for this wonderful review 😊
We’re so glad your custom necklace with your family names turned out amazing, and that you think it was well worth the wait. It is truly a meaningful keepsake for your family.
Appreciate your support, hope to see you again soon!
Great company
Great company, great quality slow shipping but it was free so cant complain.
8 July 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear Nathan, thank you so much for your positive feedback! We’re glad you like our quality. We appreciate your understanding regarding the shipping speed. We keep working to improve our delivery experience. Hope to see you again soon!
I got a necklace for my partner
Really helpful I brought a necklace for my partner unfortunately it didn't fit but have sent me another one free of charge because of the inconvenience they are really good necklaces I'm just hoping they fix the sizing on the store
13 July 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi Teddy,
Thank you so much for taking the time to leave this review, and thank you for giving us the chance to make things right!
We're really glad the replacement worked out and that you love the quality. And you're absolutely right, we're actively reviewing our sizing guide to make it clearer, so future customers can pick the perfect fit from the start.
Please reach out anytime, we're always here to help.
Buyer beware!
It looked nothing like what I expected, when I contacted the company for a refund they told me that the product was from China and that it would take a long time to get a refund, they also told me I would have to pay for the shipping to send it back and that it could be more than the refund would be but they would refund me 15% of my purchase. So I paid around $55 and they were going to give me a refund of $8. Not at all happy what a waste of money!
6 May 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear customer, we are truly heartbroken to see your disappointing experience and sincerely apologize for leaving you feeling frustrated and let down with your order. We fully understand why you’re upset about the product not matching your expectations and our previous refund proposal failing to satisfy you.
Could you please reach out to our official support email support@faithheart-jewelry.com with your order number? We will carefully recheck your case and work out a much more reasonable, satisfying solution exclusively for you.
We hope we get a chance to make this right for you.
You get what you pay for (often not as cheap as you think)!
When my son came to me to ask me if I could buy some bracelets on his behalf for him and his girlfriend, as soon as I saw the item and price, I was a little dubious 🤨. They looked ‘ok’ in the pictures (as they always do!! NOT) but far be it from me to burst my son’s bubble and interfere. I guess the only way they will learn is to buy cheap, get stung and buy better next time. Anyway, to be fair, when they arrived (£6 postage!!!!) they did look ‘ok’ so gave them to him to wrap up ready for her birthday in a couple of weeks. He was sooo disappointed when the half-heart on each bracelet wouldn’t join. They were magnetised, but their polarities were the ‘same’. Two same poles repel so the full-heart shape wasn’t possible. I emailed them to ask about return/replacement but nothing for a few hours, not even an auto responder so contacted PayPal. Instant refund. No argument there but now he has only a few days to sort his girlfriend a gift. I don’t want an apology!! I want you to check your goods (and postage) before completing the order and sending out. Many of us are happy to buy cheaper Chinese (imported) goods but in time, if your quality checks are not more vigilant, local retailers will be getting your trade, even if yours is cheaper! So, check each item. Every item. Reduce your postage. You’ll make a killing. All the best for the future!
6 July 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear customer, we’re truly sorry your son’s matching heart bracelets arrived with magnet polarity defects and that your whole experience was frustrating, including the slow initial reply and high shipping charge.
We take your feedback very seriously. We will strengthen full pre-shipment quality inspections on every jewelry piece to avoid polarity issues like this in the future, and we are reviewing our international postage fees to make them more reasonable.
We noticed PayPal has issued a full refund to you already, but if you’d still like us to arrange a brand new replacement set for your son as a sincere gesture, please send us your order number via email and we will sort this out for you. Please reach out at: support@faithheart-jewelry.com
We appreciate your honest advice to help us improve our service and product quality.
Sub-par quality and customer service
Bought black 925 silver sterling earrings. The black wore off after 4 months. Wrote a complaint that for the $97 I paid for the pair I expected higher quality.
Return policy is 90 days. As a sign of "Good will" they are willing to give me 20% off.
Why would I order again from a company that delivers sub-par products and has horrible customer service???
2 July 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi, we’re truly sorry your black S925 silver earrings lost their black finish after only four months, and we fully understand your disappointment given the price you paid.
We acknowledge our standard 90-day return window has expired, but we regret our initial 20% off goodwill offer felt unsatisfactory to you. Your feedback on our coating durability and customer support experience is taken very seriously, and we’re reviewing our plating process to boost wear resistance for all black silver earrings.
If you’d be open to discussing a better resolution for your order, please send your order number to our support inbox directly, and we will work with you to find a fair solution to make this right.
Reply from faithheart-jewelry.com
Hi Paul,
Thanks for your feedback – we hear you.
We're sorry the postage cost came as a surprise. We'd really like to put this right for you.
Please could you drop our customer service team a line at support@faithheart-jewelry.com with your order number? We'll find a more suitable solution for you privately.
We hope to hear from you soon.
Cost for my 3 pairs of earrings ..
Cost for my 3 pairs of earrings ... high
Size of the earrings ... small... very small
I'm not impressed 😕
Grumpy 😠 😡 and pissed off
25 June 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi Hedley,
We completely understand your disappointment, the size clearly didn't match the price, and that's on us.
We've already emailed you with the replacement in a larger size – they were delaived to you. We hope they fit much better and changes your perception of the value.
We appreciate your honest feedback – it helps us improve. We hope to win you back!
Do not order!
Do not order!! Not sized as advertised and low quality products anyway. After sending the wrong size they’ll charge you to send the right one, and if you want to return or refund it’ll cost you as much as the item itself or more- shipping back to China AND paying for customs. They very carefully avoid mentioning any of this on their website. Very sneaky & dishonest- avoid!
26 June 2026
Unprompted review
Reply from faithheart-jewelry.com
Hi there, we’re truly sorry to hear you’ve had such a disappointing experience with us, and we take your feedback very seriously.
We never intend to make our customers feel misled or burdened with extra costs, and we sincerely apologize for the frustration caused by the sizing mismatch and unclear information on our page.
We want to make this right for you right away. If you’re open to resolving this, please reach out to our support team with your order number. Hope we get a chance to make this right for you.
Boyfreind bought me a bracelet fell…
Boyfreind bought me a bracelet fell off the next day took in April charge me 164 was not cheap bracelet they did nothing about it
8 May 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear customer, we’re so sorry to hear your bracelet fell off the very next day and that you didn’t get any proper help with this issue. This is absolutely not the service we aim to provide, and we feel truly sorry for your bad experience. Please reach out to our support team directly at support@faithheart-jewelry.com with your order details. We will look into your case carefully and do our best to make things right for you.
Responsive customer service
Final update: the cufflinks arrived and seem to be good quality. No thi g is loose or broken. So while my initial experience of having gift packing added to my cart without my selecting it wasn't good, FaithHeart did indeed remedy the situation and did it promptly. I have updated my ends overview to four stars because fast service and a good remedy are important to me. I will update further to five stars depending on when the item arrives.
26 April 2026
Unprompted review
Reply from faithheart-jewelry.com
Thank you for your honest feedback and updated rating! Glad the cufflinks arrive in good condition. We appreciate your understanding, hope you enjoy the items.
Items not ship true to size ordered and…
Items not ship true to size ordered and broke upon first trying on the product this was a waste of my girlfriends money trying to get me what she believed was nice jewelry
23 March 2026
Unprompted review
Reply from faithheart-jewelry.com
Dear customer, we’re truly sorry the jewelry didn’t fit properly and broke when first worn. It’s never our intention for items to arrive with sizing issues or to break when worn, and we completely understand how frustrating this must be for both you and your girlfriend. Your satisfaction is our top priority, and we want to make this right for you immediately. Please reach out to our customer service team at support@faithheart-jewelry.com directly with your order details, and we will assist you with a full refund, replacement, or whatever solution works best for you. Thank you for bringing this to our attention.
Lost package.
So my i lost my package and contact customer service and they don't hesitate to send me a replacement. Will buy again in the future.
26 November 2025
Unprompted review
Reply from faithheart-jewelry.com
Thank you for your trust and support! We're thrilled to resolve the issue for you and look forward to serving you again soon！
Cheap chinese trash.
18 September 2025
Unprompted review
Reply from faithheart-jewelry.com
Dear Customer, we’re sorry you’re disappointed with your purchase, this isn’t the quality we stand for.
If there’s a specific issue with the item, please reach out to our support team at support@faithheart-jewelry.com with your order details. We’d be happy to help resolve it (via refund, replacement, etc.).
Your feedback matters, and we want to make this right.
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