Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
Company replied
It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
Company replied
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
Company replied
3.1
Average
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable Service and Failure to Deliver - Requesting Refund
I am extremely disappointed with the service I received from Express Unlocks. I initially paid £42.00 for a standard phone unlock, which was supposed to take three days. Not only did it take longer, but it ultimately failed. I then paid £133.00 for a two-week unlock service, with a promised delivery date of November 25th. That date has passed, and my phone remains locked. I am owed £14.99, £42.00 and £133.00.
Customer service has been unhelpful, and I feel like I'm being ignored. I am now requesting a full refund and will be forced to take further action if I do not receive it promptly. I cannot recommend Express Unlocks based on my experience. Save your money and look elsewhere for phone unlocking services.
10 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry for the frustration you’ve had.
Our records show your order from 10 Nov 2025 is marked "Unlock cancelled by client and full value credit note issued", so instead of a card refund a credit note was issued for the order value. As the terms explain, "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing." If you’d like, I can personally prioritise rebooking the AT&T iPhone 16 Pro Max unlock using that credit note and escalate it to our tech team.
Please note that "Eligibility Check: These checks are non-refundable." If you want me to proceed with rebooking now (or escalate this to a senior tech), reply “Yes — rebook” and I’ll get it moving straight away.
Can take a little more time, but works.
Took more time than supposed to. But at the end my phone it’s unlocked. Thanks.
25 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Sorry it took longer than expected, and thanks for your patience — I’m glad it’s unlocked.
Your order shows "Unlock Complete." To finish, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything still isn’t working, reply and I’ll check your order (placed Nov 17, 2025) and help sort it out.
EXPRESS UNLOCK ARE SCAMMERS!!
SCAMMERS!!
Those positive reviews are FAKE!!!
ITS BEEN A MONTH NOW AND THEY EVEN BLOCKED ME BECAUSE I KEPT ON ASKING FOR MY MONEY!!
Kindly , do not waste your money on these people
354300583852666 - iPhone 15 Pro locked to T-Mobile USA
25 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry you’ve had such a frustrating time. I can see your order for IMEI 354300583852666 (placed 17 Nov 2025) shows "Unlock cancelled by client and full value credit note issued." You were charged for Network Check ($6.99), Eligibility Check ($24.99) and Standard Unlock ($60), and a credit note has been issued to your account.
Please note the policy states: "Eligibility Check: These checks are non-refundable." and "Credit Notes can be used against any sim unlocking service... simply click 'Use Credit Note' on the checkout page when purchasing." If your iPhone needs a Premium Service that wasn’t paid, that will show in your status and must be paid in addition to the Standard Unlock.
If you want to proceed, use the credit note on expressunlocks.com at checkout or reply “Please escalate” and I’ll get a senior tech to re-check your T‑Mobile USA unlock and advise the quickest next step. I want to help get this sorted for you. — Charlotte
THEY CHARGED MY TONS OF MONEY WITHOUT…
THEY CHARGED MY TONS OF MONEY WITHOUT GIVING ME THE SERVICE THEY PROMISED THEY WOULD. THEY EVEN SAID I JUST NEED TO REACH OUT AND REPLY TO LIVECHAT BUT I GOT NO RESPONSE IT’s been almost 1 month now. THIS IS A SCAM SO DONT BOTHER WASTING YOUR MONEY. FILED A DISPUTE WITH MY BANK AND REPORTED TO BBB.
11 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had this experience and I want to help — but I can’t look up your order without an IMEI or order number. In the absence of any reference, we cannot address your specific concerns; please use the Live Support on your tracking page so we can resolve this quickly.
A few points from our policies so you know where we stand:
- "It is not possible to cancel your order once it is paid for." (Terms & Conditions 2.1)
- "Any timeframes stated ... are given as a guideline, NOT a guarantee." (Terms & Conditions 1.1)
- Refunds are only issued in specific cases, e.g. "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." (Refund Policy)
If you’ve already filed a bank dispute or reported to BBB, we can still help — please reply here with your IMEI and order number or open the Live Support chat on the tracking page so I can investigate and get this fixed for you.
In times where it's difficult to trust…
In times where it's difficult to trust online sites to give them your details and hope they will help you, I'm very grateful to these experts who did exactly what was needed and kept telling me if they may have a problem and it might take longer than expected. I never do reviews, but I thought this company deserves one, and it might help someone else who also is undecided whether to go ahead and trust it. Please do.
23 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thank you so much for your kind words. It means a lot that our team earned your trust and kept you informed — that’s exactly what we aim for.
If you ever need further help, please have your IMEI ready (we’ll need it to find your order) and use the Live Support on your tracking page so we can sort anything out quickly. Thanks again for taking the time to review us!
As promised
As promised, I shall leave a review after trying the services provided by express unlocks:
1. I applied for unlocking my iPhone 13 Pro Max that I had used for over 3 years, got it new and unsealed the box myself.
2. After buying a new iphone, I had a backup done of the 13 pro max which should be moved to the new iPhone but along the line, my 13 pro max was reset by the technician and this started the sim lock problem, which I did not understand at first till further explanations from the tech.
3. I have used various SIM cards before on the phone and had no issue before the phone getting reset for the first time.
4. I paid for the check and it came back positive and they requested I Pay for the unlock and this failed because my phone was black listed for some reason. So $79 dollars spent so far and given to me as credit.
5. They requested I pay premium which would cost almost $100 more on what I have already spent.
6. Told them I do not have the finances to carry on with the process and requested a refund. I was told refunds are not allowed because of their clauses etc but I explained my part well and requested they help since I did not initiate the transaction knowing it will be this complicated.
7. A representative called “Anna” swooped in and helped big time with various actions such as asking key questions and helping escalate with the organization.
8. It took almost a month but I finally received the refund of both payments and I was really expecting only refund of the second payment.
9. I would like to thank you Anna and Tim for the refund and have dropped my review as appreciation for the effort you put into my case.
23 November 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the thoughtful review and for recognising Anna and Tim — I’ll pass that on.
I’m really sorry for the hassle when your iPhone was reset and the unlock became complicated. Your order currently shows: "Blacklisted - Premium Service Required at a price of $174.00." As our Terms state, "Guarantee does not apply where handset appears to be BLACKLISTED..." (Terms 7.1), and blacklisted devices can need a Premium Service to proceed.
If you want to continue with the Premium Service, please initiate the payment via your Tracking page. If you’d like any help with that or want me to check the status for you, reply here and I’ll assist. — Charlotte
They first ask for 24.99$ for…
They first ask for 29.99$ for eligibility check. First scam. Secondly ask for unlock charge. And days later they tell you they couldn’t unlock so you need to pay extra. I ended up paying over 180$ and the next they demanded for another 150$. They are scam. They will keep demanding for more money. And the worse part is you will never get a refund. If there’s anyone who can help report them to the authorities or FBI I’ll be very grateful.
15 June 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been stressful.
Our Terms explain the $29.99 Eligibility Check is charged and non‑refundable: "Pre‑orders... are not covered by our money back guarantee. We perform a variety of checks..." and the Refund Policy also states "Eligibility Check: These checks are non‑refundable." The T&Cs also state "It is not possible to cancel your order once it is paid for." That’s why you saw multiple charges when additional work or upgrades were required: "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non‑refundable." At the same time, if a Premium Service is attempted and fails, "both your Standard and Premium payments will be fully refunded."
You haven’t supplied your IMEI or order reference — that is required to locate and review your case. In the absence of any reference, we cannot address your specific concerns. Please either reply with your IMEI and order number or use the Live Support link on your tracking page so we can investigate and escalate to our fraud team if needed.
Thanks,
Charlotte
Express unlocks only reply publicly
Express unlocks replied publicly to my Trustpilot review, but they still haven’t contacted me through their official support. It looks like they only respond on Trustpilot to calm others down, not to actually help. I have received only AI responses on chat. I have emailed them on their official email address 10 times but still no response. Many users are reporting the same issue — be careful. They haven’t refunded or unlocked my phone even after 4 months. My IMEI number is 358536502165963
27 July 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had such a poor experience and for the lack of direct replies — that’s not the service we aim for.
Your order (placed 29 Jul 2025 for an iPhone 16 Pro Max, AT&T USA) is showing In Process — it’s 99% complete and should be completed imminently. I’ll escalate this now so someone contacts you by email within 24 hours.
Quick note from our terms: "It is not possible to cancel your order once it is paid for." Also, "Eligibility Check: These checks are non-refundable." I mention this so you know how payments are handled while we finish the unlock.
Please DM me your order number or the email on the order (or the last 6 digits of your IMEI) and I’ll push this up to our senior unlock team immediately. — Charlotte
Expensive but efficient
Although quite pricey, the service was smooth and delivered very fast!
It was very easy to apply for a service, and instructions were clear.
The only annoying thing was that it was not so clear when it came to the full costs, which are slightly more than the first offered price.
2 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks for the kind words and the feedback. Glad the unlock was fast and the instructions were clear.
Sorry about the pricing confusion — our process uses separate charges for the Network Check (€5.99), Eligibility Check (€24.99) and the Standard Unlock (€42), and “there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.” Your order (iPhone 13 Mini, placed 19 Nov 2025) shows “Unlock Complete,” so no Premium upgrade was required.
If you’d like a clear invoice or a line-by-line breakdown of the charges, reply and I’ll send it over right away.
First it's $25 you pay then they tell…
First it's $25 you pay then they tell you need to pay more because no refunds so you get conned into paying I ended paying over $100 and then 6 days later they email me saying they can't unlock my phone and here is $75 store credit.
Absolutely ripped off
18 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you feel ripped off.
I can look into this and try to sort it, but you haven’t supplied your IMEI or order number — that’s required for us to locate your order. In the absence of a reference we can’t address your specific concerns; please use the Live Support link on your tracking page or reply here with your IMEI/order number so I can escalate.
A couple of policy points from our terms for clarity:
- “It is not possible to cancel your order once it is paid for.” (Terms 2.1)
- For Premium iPhone failures: “Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.” (Refund Policy)
- We also state we may “issue you with a credit note to use against a different service in the future.” (Terms 7)
If you paid for Premium and it failed, we can pursue a card refund — otherwise I’ll review why a credit note was issued as soon as you send the IMEI/order number.
Dirty thieves
Dirty thieves. $24.99 is a load of crap. I stopped when they charged me $38.99 when supposedly the sale said $24.99 to unlock. Then they tried get me for another $50. No chance. Liars and thieves robbing people. Your word really means nothing. Very tricky scam but sneaky goes without saying.
18 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you’re upset.
I can’t look into your order without your IMEI or order number. As our terms state, "Your purchase will appear on your card statements as Expressunlocks," and "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Those points can explain extra charges like eligibility checks or separate service fees.
Please use the Live Support link on your tracking page and provide your IMEI/order number so we can investigate the exact charges and sort this out for you. In the absence of any reference, we cannot address your specific concerns.
Reply from Expressunlocks
Hi — Charlotte here. Thanks for your review. Good news: your order (placed 16 Nov 2025) shows status "Unlock Complete" for your iPhone 12 (AT&T USA). To finish the process, follow our instructions: as the Terms state, "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you still see a lock or an error, reply with a screenshot and I’ll help troubleshoot right away.
For clarity, you paid $24.99 (Eligibility Check) and $40 (Standard Unlock). Please note, as our Refund Policy says, "Eligibility Check: These checks are non-refundable."
Update
I wrote a review earlier complaining about the initial $24.99 unlocked fee and the additional hundred dollar charge to actually unlock it. My update now is that although they said the phone unlocks in about 6 hours, that is untrue. My phone was unlocked 13 DAYS LATER. That is correct, 13 days later. Although the service is horrible if not downright criminal, they offer to give you $10 if you write them a 5-star review even though it is not. Sadly people want to recover something in return and that’s why you get those reviews that say it is a great service for $10. What a horrible company.
11 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte, sorry you had that experience and thanks for the honest feedback.
A few quick points from our terms to explain what happened:
- “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” (T&Cs 1.1)
- “Delivery times are guidelines… These delivery times are variable and can decrease as well as increase without notice.” (T&Cs 6.1–6.2)
- “Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.” (T&Cs 2.1 / 7.3)
Refunds are only issued in specific cases (for example, incorrect unlock code after working with our technician) — see our Refund Policy for details.
To actually look into your order and try to make this right I need your IMEI. Without an IMEI we can’t find your order or escalate it. Please use the Live Support link on your tracking page to send your IMEI and I’ll get this investigated ASAP.
A great service
It was really easy and simple process, my phone is now working perfectly with any sim card. All thanks to you,@expressunlocks
5 November 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the lovely feedback! I'm thrilled your iPhone is now working perfectly with any SIM. Your order shows as "Unlock Complete." If you need any more help or want to unlock another device, just reply here. Thanks for choosing Expressunlocks! — Charlotte
Thank you so much.
Thank you so much.
My device was unlocked within 48 hours.
👏👏
12 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. That’s awesome to hear — glad your device was unlocked within 48 hours 👏👏. If you need anything else, please use the Live Support on your tracking page and include your IMEI so we can find your order and help right away. Thanks for the feedback!
Awesome experience as always❣️Thank you…
Awesome experience as always❣️Thank you Express Unlocks xox
11 November 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the kind words! We’re thrilled you had an awesome experience. If you still need your Moto G 5G (Bell Canada) unlocked, our records show you’ve only paid the $24.99 Eligibility Check and the $58.00 unlocking payment is still pending — please initiate that payment via your Tracking page to proceed. If everything’s sorted, glad we could help — thanks again!
— Charlotte
It took more than a day (6days to be…
It took more than a day (6days to be exact) since the unlock had to go through Apple. But they eventually got it. Thank you. For is working as it should.
10 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks for the update — I’m glad your iPhone is unlocked and working.
Sorry about the extra wait — as we note in our terms, "Delivery times are guidelines set by the relative networks" and can sometimes vary when Apple processing is involved. If you need anything else or want us to check your order, please share your IMEI via the Live Support on your tracking page so we can locate it quickly. Thanks again for your patience!
Reply from Expressunlocks
Hola, soy Charlotte. Lamento que te sientas así. Tu pedido (realizado el 8 de noviembre de 2025) muestra el estado: "Desbloqueo completado" para tu iPhone 13 (Entel Chile). Sigue los pasos para completar el desbloqueo que se indican en nuestros Términos y Condiciones: "iPhones: conectar el teléfono a una red Wi-Fi y apagarlo y encenderlo" (Términos 8.1). Inténtalo con la nueva tarjeta SIM e indícame el mensaje exacto que aparece. Si aún no funciona, responde con tu número de pedido y una foto o captura de pantalla y lo investigaré de inmediato. Ten en cuenta: "Verificación de elegibilidad: Estas verificaciones no son reembolsables" (Política de reembolso).
Quick and reliable
Very impressed with the service.. if you're worried about the payment, don't - it's money well spent!
Before using the service, we have contacted the network provider and even though the gave us a code, it didn’t work. We reach out to expressunlocks and in less than 12 hours, we've got the codes and everything worked like a treat. Stress free, efficient and quick.
Thank you
9 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the lovely feedback — I’m really pleased your Samsung S10+ was unlocked quickly and the code (9371468458691962) worked. Your order (placed 9 Nov 2025) shows as "Unlock Complete" and the payments appear as Expressunlocks on your card. If you need anything else or want help with another device, just reply and I’ll be happy to help.
Expressunlocks is a BIG HELP!
Expressunlocks is BIG HELP!
I have the frustration of carrying 2 phones in my person because this phone is network lock. I am so grateful that Expressunlocks have open-lined my device seamlessly and hassle free. It is worth the investment for me. The concerns have been cleared, Expressunlocks have done the work of unlocking and me focusing on my own work. Then, Voila! I can use any SIM for any network now. Thank you Expressunlocks.
6 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thank you so much for your lovely feedback — I’m thrilled we could help you ditch the second phone! If you need anything else (network checks, order questions or anything unexpected), please use the Live Support on your tracking page and include your IMEI so we can find your order quickly. Enjoy your unlocked phone!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.