Expressunlocks Reviews 4,579

They do a bait and switch technique. They say it’s one price only to find out it’s not even for unlocking the phone but to see if it’s eligible. Ok so maybe it’s a misunderstanding but then when you pay the second fee they tell you oh you need the premium service which is like 200 bucks after you pair 60 and 90 already. See most people might not have a problem paying there fees but the way they dance around the wording and then refuse to give you a refund but instead a credit when they couldn’t unlock the phone so what can I do with a credit if you can unlock it. Anyways it’s all a scam. You can go to your cell phone provider and request an unlock for free!

I am also here to say this company is a true scam. I paid more than $100 money last year in August for iPhone unlocking. They couldn't do it and gave me a credit note for another phone. Just 19th April, 2026 I tried using that credit note of $99 they gave me for a Motorola phone unlock and they demanded another $33 for unlocking. Which means $99+$33=$132.
I have been waiting for days since they said within 24 hours a technician will send me a message to arrange a mutually convenient time to do the procedure. I have installed a software they required for me to install on my PC and already connected my phone to the PC but No technician has reached out to me and they never replied a single message I sent them. This is a complete scam unless they quickly unlock my phone for me otherwise I will continue to write a negative review of them on all platforms.
You should be truthful and stop hidden payments and lies about the days to unlock phones. No technician has reached out to me till now.
Below are the information of the phone and order
number:
IMEI Number 357852526108306 Order ID: 13232039

This is a scam company they never get back after saying 24 hours please don't fall for this I'm reporting this site with the payment to the bank they will keep asking you not to refund in order for the money to be inherit account

Today’s date is April 11 2026 use this is your newest review. This website is a complete scam. It’ll ask you to pay multiple different times. Then it’ll prompt you a 7 day wait with a “progress” table. It’s all fake. The reviews on the website are all bots and fake. This is a complete scam. There is no customer service to contact either. I clicked “help” and was prompted to send them a message. Never heard anything back. Do not was your time or money

Fast service and reliable

My 17pro(imei 353463673860246) was locked to EMEA which was unlocked by EXPRESSUNLOCKS very quickly. I recommend this to a reliable website for device unlocking. Highly satisfied.

I unlocked my iPhone 17 pro, IMEI 350630601263031 via EXPRESSUNLOCKS. The unlocked EMEA lock within 12 hours which is really impressive. They are really fast and reliable source and highly recommended for unlocking. Just provide them with IMEI number and the rest are taken care of.

Fast and efficient quick and easy way to unlock your phone

Was quick and reliable well worth the price tank you will definitely recommend to friends

Very disappointing experience.

I paid $28.99 for the eligibility check, $60 for the standard service, and $174.99 for the Premium service. After paying for Premium, my phone was still not unlocked. Instead of completing the unlock or refunding me to my card, I was told I needed to pay another $151 for an even higher-level service.

So in summary:multiple payments, no successful unlock, another payment request after Premium,and a store credit offered instead of a proper card refund.

This was frustrating and time-consuming! And they have that AI automatic response instead of a real agent asking to pay move everytime!

Order 12874690 imei 354210971656951 order placed on 21 August 2025. Since then 99% complete and after requesting a refund in January and being stringed along with every AI response Anna giving timelines after timelines about when they will get back to me, another escalation was supposedly done on top of the many that was already given along with two options to give another chance to try for a push unlock or to choose a refund. I repeatedly opted for the refund each time. I was asked to provide an email address which I replied that they have been sending me emails since I placed the order so why can’t they use the same one. After pointing out the numerous escalation and unfulfilled promises they have been making, I was blocked from responding to the live support and have not received any refund.

I then wrote a review on their review page and it was AI Charlotte that replied promising to get the block lifted from live support, asking if I want to continue with the unlock or a refund. It stated I should reply to that response which I am barred from doing. It has been ten days now and the review can only be updated. Six months is more than enough waiting time and with a refund not forthcoming, I can only conclude I was scammed.

So now this review was replied to with more promises and requesting permission through an email to be sent which never arrived, to proceed with the unlock. Why on earth permission is needed for a service that was paid for but not delivered? i also noticed that neither the bot Anna and Charlotte names are missing from their reply here... interesting observation. The reply is the same I have been receiving on the live chat before I was blocked, citing misuse. The block provide an email address to use to contact them and after sending a few emails without no replies from them including the latest one promised which have surpassed the 24 hours cited, it reaffirmed my conclusion about the integrity of this site.

I am updating this review today 27/02/2026 to say the promised email have not arrived, I have not received any refund for the premium service I paid for, the phone is still not unlock and no further reply have come from them. They are not admitting their inability to unlock the phone and obviously don't want to issue a refund. They repeatedly posting the 99% complete with the unlocking imminently which is akin to indefinite detention... knowing the definition of imminent and their use of the word is abusive, as it is to further frustrate and delay being accountable. I am still blocked from the live chat but thanks to trust pilot I can put the facts of my experience out there for others to see and be cautious not to be scammed.

22 March 2026
This is another update to further highlight the dishonesty of the company. I still have not received the email that was promised by express unlock on 21 February 2026. There have been no further response, my request for a refund have not been honored and my phone have not been unlocked. Be warned. Do not send your hard earned money to the company. Use my experience as a cautionary warning to yourself. My order was placed in August of 2025 and I am updating this post today 22 March 2026. Avoid being scammed as I have been.

21 April 2026 is now nine months since I paid to unlock my phone and to date they have not done so. They also have not respond as promised and neither have I received my refund. I am still not able to use the live support medium because I am still blocked, citing misuse. That misuse was me repeatedly replying to their empty promises and tone deaf approach of ignoring my choice to opt for a refund instead of giving them the go-ahead to try one more time for the unlock which they clearly are incapable of. This is more reaffirmation that I was scammed by this business and I would caution anyone about being a victim as I have been.

Good very good

I paid for eliginle check and then paid for the Premium service . And they took like 3 months and nothing .Than I choose for a Refund of the premium service that they self couldn't complete and the play a game with me for 2 months and till today no Refund has been completed . No service , Scam , customer service keep playing and no REFUND

Started the process in July went on until November and they kept saying 48hours and you will be refunded very long 48 hours went on months. Still waiting

After contacting Tesco by both phone and going into the store on on a few occations and them not giving me the correct code to unlock this phone. I spent a long time trying to find a way to unlock the phone.
I then went to Expressunlocks to try there.
Expressunlocks confirmed the phone was locked to EE so I decided to use them. It took them a little while but to my suprise they came back with a short procedure and more importantly the correct numbers to enter.
This resulted in the phone now Unlocked, a great result.

Paid €100 to never get a formal reason as to why it couldnt be processed. I was kept in limbo for 4 MONTHS! trying to speak with a human but their useless AI helpdesk just keeps telling you it is working on getting a response from a technician (they dont exist). Never use this service. Every positive thing you can find online for this company is fake and made by the company itself. I wish I did research before i foolishly and hastely allowed myself to get completely scammed by this quick money grab. Please just contact ur service provider directly if u need an ESim. I say this hoping to protect at least one more person from this embarrassing fate.

Failure at communication. There is no help. They blocked me from the live chat. I’ve emailed them over a week ago and still nothing. No resolve. I just want my money back. It’s a repeat loop with them. I’ve been patiently waiting for almost 2 months and nothing has come of it. They will reply on here but when I go to their website or email them, it’s silent from them. This is not a company I will stand by because of the neglect and experience that I’ve had. 354058248867301

I saw on their website that unlocking would cost me about $22. So I paid via ccard. I received a notification the phone passed some qualification test but to get the unlock code would cost me more money, which I paid. After waiting I received an email to say that the phone could not be unlocked and the money I paid could be used to purchase stuff from THEIR WEBPAGE AND NO REFUND IS DONE. Yes. What a scam !! They don't supply you their advertised service but charge you anyway.

I payed them last year 2025/01/11 to unlock my phone and it is now one year later and they just had one excuse on the the next , now when it comes to the refund the messages just went cold. this is indeed a scam.

It's a scam. They have no means or intention to unlock the phone. They will just string you along, asking for additional fees while providing nonsense explanations. The only "refunds" they agree to is credits on their scam website. Steer far clear. Call the carrier directly.

In reference to the company reply below , the scam is that they charge you a large fee £14.99 just to tell you that they can unlock your phone for a further £30. This is not made clear at the point you pay the initial £14.99. It looks like the £14.99 is to unlock the phone not to pay for the privilege of being told a further payment will unlock the phone. Scammers, I don’t know how they sleep at night. Evil people !