Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
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Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
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It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
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At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
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3.1
Average
5K reviews
Replied to 97% of negative reviews
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SCAM ALERT
SCAM ALERT: Paid $78.99 for Guaranteed Pixel 7a Unlock – Code Failed, No Refund, Ghosted on Demands (Nov 2025)
Date of Experience: November 4, 2025
I paid ExpressUnlocks $78.99 (eligibility check $24.99 + unlock $54.00, card ending 8101) for a "guaranteed" network unlock code for my Google Pixel 7a (IMEI: 350555531114469), locked to T-Mobile USA. As a customer abroad without a T-Mobile SIM, I followed their instructions exactly: inserted a foreign SIM, restarted, waited for prompt—nothing. No code request appeared, as their own eligibility note warned ("Please make sure the phone asks for an unlocking code").
They admitted failure in writing (Nov 4, 17:42 UTC): "your device doesn't ask for an unlocking code" and "any unlocking code(s) which have been issued have been voided with the manufacturer and are no longer valid." Instead of a cash refund, they issued a $78.99 credit note—useless to me, as I want my money back, not more services.
Their Refund Policy explicitly states: "If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." This was a total service failure—no technician needed; the code simply didn't work. I rejected their $169 Remote Technician upsell (requires Windows PC I don't have) and sent three formal demands (Nov 4-6), citing the policy. Zero responses—pure ghosting.
This is a bait-and-switch: Low entry fee lures you, then upsells when it fails, with no cash refunds. As an international customer, their service was impossible from the start, yet they took my money without disclosure. I've filed a chargeback with my bank, but BBB intervention could force accountability.
9 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m sorry this has been frustrating. I can see your order from Nov 4, 2025: you paid $24.99 (Eligibility Check) and $54.00 (Standard Unlock), your status is "Awaiting Payment for Remote USB Unlock" and a credit note was issued.
Per our terms: "Android phones which don't ask for a code, will be refunded in the form of a Credit Note, due to submission costs, to be used against a Remote USB unlock, if that service is available." The Refund Policy also notes: "No Unlocking Code Prompt: No refund if you purchased an unlocking code, but your Android phone doesn't prompt for an unlocking code when using an incompatible sim card."
Because your Pixel 7a didn’t prompt for a code, you’ll need the Remote USB unlock to proceed. Your unlock code is 1277646125334114, but if the phone doesn’t prompt it won’t be usable — so please initiate payment for the Remote USB unlock via your Tracking page to continue.
If you need me to check anything after you pay, tell me and I’ll follow up.
— Charlotte
It's a awesome experience it's a good…
It's a awesome experience it's a good service recommended if you need to unlock your phone they are right people for the job.
31 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely review! Glad we could help.
Your order (placed 31 Oct 2025) shows "Unlock Complete" and your LG LM-K420YM unlock code is 4131954825167467. As our terms say, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — insert an incompatible SIM and enter the code when prompted. If it doesn’t prompt, try power-cycling the phone or a different SIM.
If you hit any snags, reply here and I’ll help sort it quickly. — Charlotte
I wanted to get my iPhone 14 Pro Max…
I wanted to get my iPhone 14 Pro Max unlocked. They said to pay $24.00. I did just that, and now they keep sending me emails saying to pay $68.00, and they can move forward. I am starting to feel this is a scam. However, they did provide a tracking number once you pay the money and did a chat with customer service to ask how long this process takes, and they stated 2-3 days, and maybe sooner depending on the phone. I am not sure what to do at this point
3 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m sorry this is worrying you.
It sounds like the $24 you paid may have been an eligibility/pre-check or part-payment and the provider is asking for the remainder (e.g. a Premium upgrade) to complete the iPhone unlock. As the terms say, "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." Also note "Premium Services are only relevant to iPhones" and "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
We don’t have your IMEI or order reference — that’s essential for us to look up your case. In the absence of any reference, we cannot address your specific concerns. Please either:
- Reply with your IMEI and order number so I can check, or
- Use the Live Support link on your tracking page so we can access your order and resolve this quickly.
If you believe you were charged incorrectly, send the IMEI/order and I’ll investigate right away.
Good good good
7 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thank you so much for the kind words! We're thrilled you had a good experience.
If you ever need help, please send your IMEI so we can locate your order — without an IMEI "we cannot address [your] specific concerns." If you prefer immediate help, use the Live Support on your tracking page and we'll sort it quickly.
INSULT TO INJURY 🤕 out $140
★☆☆☆☆ – Scammed Out of Over $100 After My Phone Was Stolen
I’m honestly devastated. My phone was stolen, and I was just trying to find a reliable device unlocking service to recover access and protect my information. This site looked professional at first, asking for a small initial fee, but then they demanded a much larger payment—over $100—for an “unlocking code.” After paying, I received absolutely nothing. No code, no help, no refund. It feels cruel that after being robbed once, I was essentially robbed again by this website. I strongly believe the positive reviews are fake or AI-generated. Please don’t make the same mistake I did—avoid this site completely
4 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m really sorry this has been stressful. I can see your order from Nov 5, 2025 (four payments: $24.99, $68.00, $28.99 and $28.99 — total $150.97). Your order status shows: "Device doesnt prompt for unlock code, unfortunately a remote USB unlock is not possible for this device." We also issued you a credit note and the unlock code on file is 4705364021712483.
A couple of important points from our terms:
- "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device."
- "If a handset is reported lost or stolen (or abused), it may well be 'Blacklisted' ... If we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment."
Because the phone didn’t prompt for a code and may be blacklisted/stolen, we couldn’t complete a remote USB unlock and a refund isn’t available in that circumstance — which is why a credit note was issued. You can use that credit note against another SIM-unlocking service (note: credit notes “cannot be used for iCloud Unlocks”).
If you’d like, I can:
- Apply the credit note to another unlock, or
- Walk you step-by-step through the Device Unlock App / next options for T‑Mobile USA if you want to try a status change.
Tell me which you prefer and I’ll get it sorted.
The Google advertising says $25 to…
The Google advertising says $25 to unlock your phone. Once you pay they try and sting you with another $68usd. This is false advertising and considering the larger amount is hidden in the fine print. This company should be ashamed of their tactics. Avoid this dodgy business.
4 November 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Sorry you feel misled — I understand that looks frustrating.
The $24.99 you paid was for the Eligibility Check only; the actual unlock has a separate fee ($68.00) on your order. As our Terms state: "If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service." Our Refund Policy also notes: "Eligibility Check: These checks are non-refundable."
Your order status shows: Only paid for Eligibility Check, awaiting Unlocking Payment of $68.00. To continue, please initiate the unlocking payment via your Tracking page. If you’d like, check other customer experiences here: https://expressunlocks.com/unlock-samsung-open#review_section
If you want me to clarify anything else, tell me which part you’d like explained.
Drug dealers of the unlocking phones business
They dupe you in with a competitive price (although I don’t see how charging anything is reasonable) then halfway through the process they say that you have to pay an extra £30 to complete the process. It is probably somewhere in the small print, but it certainly is not a clear and open process.
I got a very rapid response to my complaint, which only went to show that there is a stock response ready to go because they get so many complaints.
Then even worse, now the process is started I can’t go elsewhere, if I want my phone unlocked I will have to stump up the cash!
It’s the tactics of groomer or drug dealer, sucker you in then make it so you have to pay up, there’s no other option. Not the behaviour of a reputable firm, very poor.
This is the the standard answer that I had previously. Just in case it wasn't clear, no, I don't think the additional £30 charge was clear before I signed up, it very much read as a one off £15 charge.
1 November 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. Sorry this has been frustrating.
I can see you paid £14.99 for the Eligibility Check on 01 Nov 2025 and your order status is: "Only paid for Eligibility Check, awaiting Unlocking Payment of £30.00." Please note the Eligibility Check is non-refundable: "Eligibility Check: These checks are non-refundable." (Refund Policy). Our terms also state: "there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." (Terms 7.3)
If you want your Sony Xperia L3 (EE UK) unlocked, please initiate the £30 payment via your Tracking page and we’ll proceed. If the payment button isn’t showing or you believe the extra charge wasn’t made clear, tell me and I’ll look into it for you.
What an amazing website and thanks for…
What an amazing website and thanks for your big help and support
3 November 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely feedback! I’m really pleased you found the site helpful. If you need anything else or have an order query, please share your IMEI (we need it to locate your order) or use the Live Support on your tracking page so we can sort it quickly. — Charlotte
It worked just be patient
IMEI:356163112524588
Had been waiting for 3 weeks during this time I have received messages keeping me updated which I found very promising because I was getting worried it was a scam but no it was a real transaction and got the codes and am now very happy I am able to use my phone thank you very much
13 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the lovely feedback — I’m really glad your Samsung Galaxy S10 (Everything Everywhere UK) is now unlocked and working for you!
Just to note, your order shows as "Unlock Complete" and you’ve been sent the unlock codes. As our terms say, "Completion of the unlock process is made by email notification... Non-iPhones: entering the unlocking codes provided in accordance with the email instructions." If you run into any problems entering the codes, just reply with your IMEI and codes and I’ll help straight away.
Thanks for choosing Expressunlocks — really appreciate it!
To be honest it wasn’t a moment that…
To be honest it wasn’t a moment that they didn’t replay back, it’s a trustable website don’t be afraid of getting scam it’s a legit website.
Btw I’m from Honduras in my phone was block by T-Mobile service and they unblocked for any users, great job I’m satisfied.
1 November 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely feedback, I’m really glad you’re satisfied and that your iPhone 14 Pro Max was unlocked from T-Mobile USA. Your order shows as "Unlock Complete" (order placed Oct 13, 2025) — to finish the process please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything doesn’t look right, reply here and I’ll help sort it.
— Charlotte
SCAM!!!!!!
SCAM!!!!!!! BEWARE!!!! I’ve tried emailing and live chatting for several days now about my phone not being unlocked when it’s being claimed to have been and no one would get back to me! This company is one of the worst unprofessional scams I’ve managed to have fallen for. This company took my money, won’t communicate back when I tried to find some sort of solution, and then threatened to blacklist my phone if I don’t pay them back for dispute fees and pay for the unlocking fee when my phone was never unlocked to begin with! I did not receive any response back after 4 days of trying to contact someone two different ways and I only
received any sort of response back when I left a bad review or disputed the charges with my bank to receive my refund. Absolutely unbelievable this company. If you have a $100 or more to just piss away on absolutely nothing then by all means this is the company for you. But if you’re in a unfortunate financial hardship situation and a contract has left you pretty much screwed and stuck with a phone you can only use when you have WiFi but still have to pay off before you can get service again on it and don’t have $900 to do so, you’re better off just staying in that situation rather than making it 1000x worse paying this company to screw you over.
29 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had such a frustrating experience — that’s not what we want for our customers.
To investigate and help fix this I need your order number and the phone’s IMEI. In the absence of those references we can’t locate your order or review our comms — please use the Live Support link on your tracking page (fastest) or reply here with the IMEI and order number so I can look into it.
A couple of relevant points from our Terms/Refund Policy:
- “2.1 It is not possible to cancel your order once it is paid for.”
- “Not Eligible for Refund: Wrong IMEI: No refund if the provided IMEI is incorrect.”
- “13.7 In case of a dispute arising from the use of a stolen credit card, we will assume the device is also stolen and proceed with an immediate blacklisting of the IMEI…”
If you send the IMEI/order number via Live Support or reply here I’ll personally review your case and the communication logs and get back quickly with the next steps.
Fastest and best service I have ever…
Fastest and best service I have ever seen (2 days). This phone has failed to unlock with several services before but here they helped me unlock easily. I will come back and use the service here. 5 stars.
31 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the brilliant feedback! Really happy we could get that tricky phone unlocked in 2 days for you. We’ll be ready anytime you need us again.
— Charlotte
Reply from Expressunlocks
Hi — thank you, really glad you trust us!
Your order (placed Oct 29, 2025) shows Unlock Complete. As our Terms state: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;"
Please use these codes when prompted by an incompatible SIM:
- NCK = 16894749
- MCK = 27071555
- RGCK = 00000000
- EXTRA = 26244554
Quick steps: power off, insert the new SIM, power on — when the phone asks enter the NCK (then MCK/RGCK/EXTRA if requested). If it doesn’t prompt or a code doesn’t work, reply here and I’ll get our technician to help you step‑by‑step. — Charlotte
The site is a scam…
The site and service is very misleading. Two days ago I ordered an unlocking service for a 17 pro max. The site in boldly says I only had to pay $28 but it was discounted to $25. It advertises instant unlock. After paying the $25 it then says that was only to check it. Why does it have to be check anyway when I’m the customer knows for a fact it’s locked. But still it will appear that’s all that has to be paid.Nevertheless, I paid it. Then it asks me for $68 to get it unlocked because it’s indeed intact locked like I know it was. Hesitantly, I paid it. After about 12 hours, they’re now asking for $174 for premium service to unlock. I reached out to the misleading 24/7 customer service for a refund and even though they tried to convince me to accept store credit, I still wanted store credit as they stated I could get. They have a lot of fine print but per consumer laws I’m entitled to refund. If you dispute transaction for reason legitimately like non receipt of goods/services they threaten to blacklist your phone. I’m posting here now but I’m copying this to ftc and consumer finance protection bureau. Don’t use this site.
30 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been frustrating.
Quick facts from your order (placed Oct 29, 2025): you paid $24.99 for the Eligibility Check and $68 for the Standard Unlock, and the account shows "Unlock cancelled by client and full value credit note issued" — a full-value credit note has been issued for those payments to use on expressunlocks.com.
A couple of important policy points that explain what happened:
- "Eligibility Check: These checks are non-refundable." (Refund Policy)
- "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." (Terms 7.3)
- "Credit Notes can be used against any sim unlocking service... simply click 'Use Credit Note' on the checkout page when purchasing." (Terms 7.10)
What I can do now: if you want to proceed we can apply your credit note to finish the unlock (including arranging the Premium Service if the phone requires it), or I can walk you through using the credit at checkout. If you'd prefer that I start the Premium re-submit for you, reply and I’ll get it moving right away.
Very efficient and timely
The speedy at which I get the unlocking codes were magnificent.
They actually give a count down timeline as to when the code would be ready. Really love the service.
18 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thank you so much for the lovely feedback! I'm really glad the countdown and speedy delivery impressed you.
Just a quick note in case you ever run into the phone not prompting for the code: as our terms say, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." I can also see your order notes show "Device doesnt prompt for unlock code, unfortunately a remote USB unlock is not possible for this device," and a credit note was issued — if you want help applying the code, using your credit note, or want us to look into next steps, reply and I’ll sort it quickly.
Wanted my iPhone 15 Promax unlocked
Wanted my iPhone 15 Promax unlocked.
Searched around on the web, this companies boasts of how quick they could do it.
Spot on was done and dusted in under 30 mins, the reviews are right, competitive pricing quick service great feedback.
Would recommend without hesitation
28 October 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the great review! I’m delighted your iPhone 15 Pro Max was unlocked quickly. As a reminder, to complete an iPhone unlock you’ll just need to follow the instructions: "connecting the phone to WiFi and turning the phone off and then on;" If you need anything else, reply here or use the Live Support on your tracking page. — Charlotte
Took days but worth it for phone to get…
Took days but worth it for phone to get unlocked.
24 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks for the patience and great to hear it was worth the wait and your phone is unlocked!
If you need any help finishing the unlock: iPhones — connect to WiFi and restart; non‑iPhones — enter the code from our email. If anything else crops up, please use the Live Support on your tracking page and include your IMEI so we can pull up your order and help right away.
scammers!!
28 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. I’m really sorry you’ve had a bad experience — we take accusations like “scammers” very seriously.
To help, I need your order number or IMEI so I can locate your order and investigate. Without that reference we cannot address your specific concerns. As our Terms note, “Your purchase will appear on your card statements as Expressunlocks.” Also please be aware our policy states: “Wrong IMEI: No refund if the provided IMEI is incorrect.”
Please either reply with your IMEI/order number or use the Live Support link on your tracking page so we can resolve this quickly. Thank you.
Is it possible to unlock the Huawei…
Is it possible to unlock the Huawei router model cpe5 H155-381 zain ksa
number IMEI: 860756069023055
Note that if you check the IMEI from the website, it appears to be valid.
I did not understand what you mean. Can I unlock the encryption now or not? Do you have a WhatsApp number so we can communicate better?
28 October 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks for the IMEI — that number looks valid when checked, but I’ll need to run an eligibility check on our side to confirm if your Huawei CPE5 (H155-381, Zain KSA) can be unlocked.
We do offer official IMEI unlocks ("We offer official imei unlocking services" — Terms 1.2), but unlocks can be blocked by things like blacklist/ stolen status or carrier hard-locks ("Blocked/Blacklisted Phones: If your phone is blocked, stolen, or lost, no refund is provided." — Refund Policy).
Please either share your order number here or use the Live Support link on your tracking page so we can look this IMEI up and confirm next steps. Without an order/reference we can’t progress this for you.
HUGE, HUGE SCAM!!
DO NOT USE THIS SERVICE! They seemed ready to do the unlock, but I had a phone that couldn't take codes. And they told me they'd set up a remote unlock session. Lo and behold! Codes showed up suddenly. Which they had told me they couldn't get for the phone & would set up a remote session directly in to my phone. I even took the phone to a tech to see if they could find where the codes go. NOPE! So even though I jumped through every single hoop to get help, they just sent me worthless codes I can't use. And they constantly told me, don't ask for a refund yet, we'll get the remote session set up and the $80 you paid for the codes will go towards that instead. LIES, LIES, LIES. All together I was shafted for $124 US. DO NOT USE THIS UNLOCK GROUP!!!!
27 October 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
I can’t find or escalate your case without an IMEI or an order number. In the absence of that reference we can’t address your specific concerns — please either reply here with your IMEI/order number or use the Live Support link on your tracking page so we can look into the notes and next steps.
A couple of points from our policies that may explain what happened:
- “No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card.”
- “Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones.”
If our team told you the $80 would be applied to a remote session, we need your order/IMEI to verify and escalate that promise. Send the IMEI or open Live Support in your tracking page and I’ll personally push this to our techs right away.
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