Express Medicals Plc Reviews 

2,881
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 827 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlighted the exceptional customer service, noting that staff members were professional, explained procedures clearly, and ensured a comfortable experience. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, making appointments stress-free and comfortable.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting it as professional, efficient,... See more

User experience

Customers had positive experiences with user experience, consistently reporting a smooth, comfortable, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

Location

Reviewers highlight positive aspects of location, with many finding the places easily accessible and ideal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,881)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Derby Clinic

Amber H, put me at ease straight away for the appointment, she was also great at explaining all the differing parts of the procedure and what they prove aswell as what they mean for your health. Great service.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was the A/C not working, less an issue for me but really feel for lee and his colleagues working in there!

26 June 2026
Unprompted review
Rated 4 out of 5 stars

I had my medical with Sue very friendly…

I had my medical with Sue in cardiff very friendly couldn't fault her explained everything during the medical and was happy answering questions I had for her 👍

26 June 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Hi Paul, thank you so much for the positive feedback. Is there anything that we could have done to make this service five star?

Rated 5 out of 5 stars

Excellent service and fast issue resolution

I recently had my medical assessment and had a fantastic experience from start to finish. A special thank you to Emma, who was incredibly responsive and helpful. I needed a copy of my certificate urgently for work purposes, and Emma resolved the issue immediately, ensuring I got exactly what I needed without any delays. Fast, professional, and efficient service, highly recommended!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Laura Newcastle clinic star

Had a medical with Laura at the Newcastle clinic and thanks to her professionalism and friendly nature it was a smooth and pleasant experience. The venue is easy to get to by public transport for non drivers such as myself.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fast and in depth, Amber H was very professional and thorough. Give a clear comentary and updates throughout. Thumbs up.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Meet Elanor today at the Southampton…

Meet Elanor today at the Southampton branch for my rail medical, great welcome very friendly and put at ease, everything was explained, she a breath of fresh air some kind and considerate lady, many thanks. first rate experence.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and friendly. In particular Marina who came across very competent, friendly, and pleasant. She instantly made me feel at ease and made the whole experience very smooth and enjoyable. She needs to go see the pyramids though😉

24 June 2026
Unprompted review

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