Express Medicals Plc Reviews 

2,874
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 829 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease. Many people highlight the clear and detailed explanations provided for procedures, ensuring a full understanding of what to expect. The service is frequently described as efficient, quick, and professional. This results in a smooth and stress-free user experience, with staff's caring attitude and attention to detail often commended. Appointments are consistently on time and processes are well-managed, making the overall interaction highly satisfactory for customers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently highlighting its professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a consistently smooth, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Location

Customers had positive experiences with location, finding places like the MK site and Elizabeth House in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,874)

824 reviews in the last 12 months

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Rated 4 out of 5 stars

Hello it was Jenny

Hello it was Jenny, she has been there for my last few visits she makes me relax especially in a room with no windows apart from the physical side of the medical which she multitasks very professionally she is engaging in conversation and does my mental health the world of good she is a credit to herself, family,New Zealand and Medical Express the highest praise I could give is I'm looking forward to next year God willing thank's and well done Gordon McKenzie

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the Occupational Health Technician at Express Medical. Elisa was professional, friendly, and made me feel comfortable throughout the appointment. She explained everything clearly, worked efficiently, and was very knowledgeable in her role. Her caring attitude and attention to detail made the whole process smooth and stress-free. It is clear that she takes pride in her work and genuinely cares about the people she sees. I would highly recommend Express Medical based on the excellent service I received. Shes the best ive seen. Thank you Elisa.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I had my medical assessment with Amber H

I had my medical assessment with Amber H at Express Medical Work Health Services in Derby and I had a really positive experience. Amber was friendly, professional, and made me feel comfortable throughout the appointment. She explained everything clearly, was thorough, and took the time to answer any questions I had. The whole process was efficient and well organised. I really appreciated her kind and reassuring approach. Thank you, Amber, for providing such excellent service!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team and service

All very professional, friendly, and efficient. Great communication. Excellent customer service. TARA, the Nurse / Technician who supported and assessed me is an amazing and skilled professional!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Derby Clinic

Amber H, put me at ease straight away for the appointment, she was also great at explaining all the differing parts of the procedure and what they prove aswell as what they mean for your health. Great service.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was the A/C not working, less an issue for me but really feel for lee and his colleagues working in there!

26 June 2026
Unprompted review
Rated 4 out of 5 stars

I had my medical with Sue very friendly…

I had my medical with Sue in cardiff very friendly couldn't fault her explained everything during the medical and was happy answering questions I had for her 👍

26 June 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Hi Paul, thank you so much for the positive feedback. Is there anything that we could have done to make this service five star?

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