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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly responsive customer support, noting that the team is dedicated, professional, and goes the extra mile to assist with various issues. Many consumers highlight the quick setup times for servers and the competitive pricing, which offers excellent value for the quality of service received. People also appreciate the staff's patience and willingness to guide them through technical challenges. However, some customers also noted occasional issues with communication, mentioning instances where support tickets were closed without resolution or responses were delayed. A few reviewers expressed dissatisfaction with the support's attitude, describing some interactions as dismissive or unhelpful, particularly when troubleshooting network problems.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the exceptional and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight quick responses, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Based on these reviews

Rated 5 out of 5 stars

EUGamehost really is a 1 in a million business. Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Wi... See more

Company replied

Rated 5 out of 5 stars

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using EuGameHost since around 2020. I’ve had several issues over the years, but they’ve always resolved them as quickly as possible. Game hosting isn’t easy—there are always going to be prob... See more

Company replied

Rated 5 out of 5 stars

I've been with EU for a while now, EU are a fantastic provider. I recently needed some niche help and changes made with how the firewall works for DayZ and they delivered! This was something that they... See more

Company replied


Company details

  1. Computer Support and Service Company

Written by the company

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont waste your money

Hello guys dont waste ur money anymore for this host. U need to wait 2-3 days for support. They have to many Connection drops. They change the DDos protection without giving any Info to clients. I live in germany my vds server hosted in germany but we had ping around 40 because of the cosmic guard! after that i asked for cosmic ddos filter and they gave me the firewall panel to set it up but the cosmic ddos filters didnt work really and he told me to use PATH that did not exist!! ITS FUNNY there are better HOST OPTIONS! and about the MONEY REFUND they declined!

23 May 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey,

We give clients the choice of Path and Cosmic, you get to choose. The overhead to Cosmic is currently 3 to 5 ms but there Frankfurt PoP is going live in a few weeks. The overhead to Path is sub 1ms. If you were in Germany 40 ms would not be logical or expected, i can't say that is something we were made aware of or something i believe without seeing an MTR.

We also don't leave support tickets 2 to 3 days, we work every day and we answer within a few hours consistently.

Unless we are at fault we will not refund people if services are outside of the initial 48 hour money back period.

Kind regards,

Aaron S

Rated 5 out of 5 stars

great support via discord

great support via discord

they help a lot

20 May 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Thank you for your positive review mate!

I’m happy to hear that you had a great experience with our support via Discord. We try to provide the best assistance possible, and it’s wonderful to know that our efforts are helping. If you ever need further support or have any questions, feel free to reach out. We're here to help!

Best regards,
Aaron Smith

Rated 5 out of 5 stars

Excellent

Excellent, I am so satisfied with products and support

14 December 2023
Unprompted review
EUGameHost logo

Reply from EUGameHost


Hello,

Thank you for your excellent feedback. I'm thrilled to hear that you are so satisfied with our products and support. If you have any further suggestions or need any assistance, please don't hesitate to reach out.

Best regards,
Aaron Smith

Rated 5 out of 5 stars

Thank You, EUGameHost!

thank you EUGameHost for everything <3 Best service

15 May 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost


Hello,

Thank you so much for your kind words! We're thrilled to hear that you're happy with our service. Your satisfaction is our top priority, and we're here for anything you need.

Best regards,
Aaron Smith

Rated 1 out of 5 stars

page scam

page scam, they sell the opposite of what they say, they also lie saying they withdrew PATH.NET because of a measly $60,000 debt, when an F1 sponsorship they have is over a million dollars

14 May 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi,

It is true that some major facilities have dropped Path, but we have not dropped Path, nor do we have any plans to do so. We recently signed a contract with a rival company called Cosmic Guard, providing our clients with a choice of protection solutions.

This also means that, in the event Path were to close or stop offering the locations we need, we could seamlessly transition to an equally good solution without any issues.

I have no idea why you think this is a scam, and I don't understand how you've become so confused.

Kind regards,

Aaron S.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. They sell path.net servers, deliver a cosmic server and do not refund your money when you complain. They try to convince you that cosmic is better than path.net and when you give them a good explanation, they delete your account because they know you have discovered their scam. Do not buy or pay attention to this fraudulent site, not recommended.

15 May 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Pedro,

We offer both Path and Cosmic DDoS protection. The UK clearly advertises as Cosmic, while in Germany you get a choice of Path or Cosmic.

Both offer the same style of application, game, and firewall system, and are very strong anycast DDoS protection solutions.

I really don't see any logic behind this review. Thank you Pedro.

Regards,

Aaron S

Rated 1 out of 5 stars

Honest review

Seems like on every 1 star review you guys are in the right lmao if you were that smart u wouldnt be running this trash hosting. Poor EUGamehost, like 4 people running the company goofies LMAO Bought a server from you guys and you decide to randomly terminate it(theyll probably say I didnt even purchase one). DONT GO FOR THIS HOSTING THERES MUCH BETTER OPTIONS!

5 May 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

No one is review bombing you, your company is clearly a joke. And very professional to call people pathetic. Shame. Every one of sillydev used your host. And the uptime was horrible when they used EUGameHost with their new host i haven’t had a single downtime. 12 hour a day hosting perhaps? The owner never asked anyone to DDoS or let anyone DDoS. And I see your company is against free speech. Can’t even mention “SillyDev” without a ban.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Palworld server

I used their service to play Palworld with some friends.
The price is cheap and the server works fine.
The support provides quick and helpful answers.
I'll definitely use their service again if I need a dedicated server!

13 March 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

Thank you for taking the time to review our hosting, we pride ourselves on offering affordable but high quality hosting!

We wish you all the best in the future.

Kind regards,

Aaron S

Rated 1 out of 5 stars

Poor experience, constant downtime

A few months ago we began looking for a cheap but reliable vps provider. Searching through serverhunter, we found EUGAMEHOST. We purchased the server hunter #3 package. It was quick to setup, and support was good. Over the last few months, always due to eugamehost or their partners. We begun with getting eugamehost to add an allow all rule to our vps to allow traffic through ports, they later removed that without notice causing downtime for us. We then MANUALLY opened over 100 ports, yet today they have suspended our service for having too many ports open, also no notice on this causing more downtime for our customers. We pay over £25 a month, yet we can't open the ports we want to?
We would happily comply with both of their port requests with notice.
They also have an annoying AI ticket response bot, that automatically responds a few minutes after a ticket is opened, marking the ticket as responded. the AI has never helped. According to a support response, our vps was suspended for "improper firewall / filter configuration attacks against your service are leaking affecting our core network, we have suspended your service.". Checking attack history, no attack shows for over a month. EUGameHost also mostly blames their downtime on the path.net service. Checking their discord, they state they could easily move over to another provider however are yet to do so.
Just in march, our service has gone down 5 times due to the poor management of eugamehost.
On the 18th April, EUGAMEHOST randomly suspended our vps, refused to give us our files or even a refund. We lost over 500GB of data, for no valid reason. Since this horrible experience, we have moved to another vps provider, royalehosting, and we have had 0 issues since. This shows how the poor management at EUGameHost results in poor user satisfaction.

This is the second time i am writing this review, the first time they took the review down

25 January 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Dear Client,

We have identified that outbound DDoS attacks were being launched from your server. This was also even acknowledged by you in your Discord channel when talking with your own clients. Subsequently, it appears that members of your Discord were encouraged to leave negative reviews about our services. Three weeks after these events, the continued posting of such reviews has not stopped. You are clearly a child or just mental.

Furthermore, it has come to our attention that you were asking users within your Discord group to try and down / DDoS your server and the logs in there constituted DSTAT activity although this was not the termination reason in this case.

Regards,

Aaron S

Rated 5 out of 5 stars

Fast VPSes

Fast VPSes, fair prices and instant activation. The owners are very active in the community to help the customers.

25 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

Thank you for leaving a review, we really appreciate it.

Kind regards,

Aaron S

Rated 5 out of 5 stars

Good Support , Faster Services

it’s my first time buying a server here , im so happy to work with EuGameHost , it looks perfect with staff members , they’re so friendly and they help me a lot with my issues , glad to be here. EuGameHost - toory ❤️

25 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

Thank you for leaving a review, we really appreciate it.

Kind regards,

Aaron S

Rated 5 out of 5 stars

Great Support, Servers and overall Great Host

NOTE: I do some work (Firewall Panel etc) for EUGameHost so this may appear biased but this is off my personal experience as I run both personal projects and game servers.

I use EUGameHost to run a large variety of projects and throughout any issues I have had, the support has ALWAYS been there to help and fix issues, they are quick, helpful and to the point. My servers in the UK running on CosmicGuard have had no issues, great uptime and DDoS protection works very well however FRA which runs on Path has had a few issues with downtime but this is planned to change. Overall, the service is great, great pricing, great quality, great support, just overall great. I'd highly recommend you buy here.

19 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey there,

Thank you for leaving a review, we really appreciate it.

Kind regards,

Aaron S

Rated 1 out of 5 stars

Terrible Experience

I was a customer for Silly Development and they got forced to shut down due to eugamehost.com and they banned the owner and deleted all the data instantly without even giving notification and justify things but they are lazy and they have 2 people for the support plus they outright banned people who entered there server if there in silly development, I don't believe they deserve to host people's stuff.

**Warning, the reply from eugamehost.com terminated the owner of silly development after a 1 second ddos attack and our system was gonna detect but they terminated gamer and this reply isn't part of a review bomb**

17 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

This is a spam review as part of a review bomb. The silly developer's "free hosting service" was terminated for launching outbound DDoS attacks. They then sent their cult following to leave reviews. We are not responsible for their poor business management, lack of backups, and illegal activities.

Kind regards,

Aaron S

Rated 1 out of 5 stars

Server deleted

I am a client of a hosting solution called Sillydev. The solution in question used EUGameHost for its backend hosting. Today, Sillydev was forced to shut down, because EUGameHost banned the Sillydev owner and deleted the servers with no way of data recovery. The Sillydev owner has no idea why.

When I went on the EUGameHost Discord server, I got banned right away, before I even finished typing my first message. Do you stalk the Sillydev Discord (by actually joining it with an alt) and ban everyone who has it in "servers in common" on sight?

18 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

This is a spam review as part of a review bomb. The silly developer's "free hosting service" was terminated for launching outbound DDoS attacks ie they were attacking people with their server. They then sent their cult following to leave reviews. We are not responsible for their poor business management, lack of backups, and illegal activities. The fact people are leaving reviews of us who have never used us is pathetic.

Kind regards,

Aaron S

Rated 1 out of 5 stars

took down my only discord bot hosting…

took down my only discord bot hosting platform sillydev for no reason

18 April 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

This is a spam review as part of a review bomb. The silly developer's "free hosting service" was terminated for launching outbound DDoS attacks ie they were attacking people with their server. They then sent their cult following to leave reviews. We are not responsible for their poor business management, lack of backups, and illegal activities. The fact people are leaving reviews of us who have never used us is pathetic.

Kind regards,

Aaron S

Rated 5 out of 5 stars

Best Dedicated Servers

Top tier services. Very helpful support. Best anti-ddos protection and firewall protection for dedicated server. Worth paying more for it. Best dedicated server rented for ARK: Survival Evolved servers!

31 March 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey Stevie,

It's no worries at all, we'll always do our best for you thank you for trusting our business with your dedicated servers.

Kind regards,

Aaron S

Rated 5 out of 5 stars

Best for Anti Ddoss and Game hosting

They actually protected my servers from ddoss. Provided the best and latest machines for hosting dedicated, fast connection speeds with no issues

31 March 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey Imian,

It's no worries at all, we'll always do our best for you thank you for trusting our business with your dedicated servers.

Our DDoS protection both Path and Cosmic is very good for game servers and we've just had Cosmic build out filters for Ark Survival Ascended per our request so im excited for this also ;)

Kind regards,

Aaron S

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