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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly responsive customer support, noting that the team is dedicated, professional, and goes the extra mile to assist with various issues. Many consumers highlight the quick setup times for servers and the competitive pricing, which offers excellent value for the quality of service received. People also appreciate the staff's patience and willingness to guide them through technical challenges. However, some customers also noted occasional issues with communication, mentioning instances where support tickets were closed without resolution or responses were delayed. A few reviewers expressed dissatisfaction with the support's attitude, describing some interactions as dismissive or unhelpful, particularly when troubleshooting network problems.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the exceptional and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight quick responses, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Based on these reviews

Rated 5 out of 5 stars

EUGamehost really is a 1 in a million business. Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Wi... See more

Company replied

Rated 5 out of 5 stars

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using EuGameHost since around 2020. I’ve had several issues over the years, but they’ve always resolved them as quickly as possible. Game hosting isn’t easy—there are always going to be prob... See more

Company replied

Rated 5 out of 5 stars

I've been with EU for a while now, EU are a fantastic provider. I recently needed some niche help and changes made with how the firewall works for DayZ and they delivered! This was something that they... See more

Company replied


Company details

  1. Computer Support and Service Company

Written by the company

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EUgamehost is a W hosting service <3

Great service since I have been with them although everything has ran that smooth I have yet to contact support lol. Really good host and always good stable servers

13 February 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Adolf,

Thank you so much for leaving a review, we really appreciate it. If you ever need any help just shoot us a message or call us =)

Have a lovely day

Kind Regards,

Aaron S

Rated 5 out of 5 stars

great staff & amazing prices

Whenever i do have issues, staff are always on it. So helpfull when needed most :) And there prices are soo cheap. Amazing if you are on a budget.

25 March 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Thank you so much!

Rated 1 out of 5 stars

Big price and big ping so i dont…

Big price and big ping so i dont recomend this hosting and big ddos atacs he

5 March 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

Thanks for your feedback.

We’re unable to locate any customer account under the name used in this review, so we’d appreciate it if you could contact our support team with your order details so we can investigate properly.

Regarding latency: our network performance is publicly measurable. Tools such as global ping tests consistently show our infrastructure delivering extremely competitive latency compared with other hosting providers. You can see for yourself here https://sp-uk.eugamehost.com/smokeping or https://ping.pe/185.36.205.211

In addition, our network is specifically engineered for application-level workloads such as game servers and includes multi-layer DDoS mitigation designed to handle large-scale attacks while keeping services online. We've had absolutely no issues with attacks leaking of late, we have extensive monitoring through out network.

I'm not confident this is a real review.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

One of the best Server Providers!

Changing to EU Game Host has been one of the best decisions I have done, I now have 1x Dedicated Server and 2x Five M Game Servers.

The team behind this company are amazing, such a great bunch of people that are super knowledgeable also - theres a very personal approach with them, not dealing with bots and stuff.

If you need anything server related these are by far the guys you want to be with!

12 March 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Ross,

Thank you for the fantastic review, we really appreciate it.

It's great to see your infrastructure growing with us, from your dedicated server through to your FiveM game servers. Supporting gaming communities and helping them scale reliably across our global network is exactly what we built EUGameHost for.

Our goal has always been to provide fast, reliable servers with real support from people who actually understand game hosting, not bots or scripted responses.

We're excited to keep supporting your servers as your community continues to grow.

Thanks again for the review and a lovey day =)

Kind regards,
Aaron S
EU Game Host

Rated 1 out of 5 stars

Game Pannel

I purchased a Minecraft pannel march 2nd(£19,20p), had a bunch off issues. on "march 3rd, (19:54)" had the Company Director respond to my ticket about Firewall issues, Which he explained was only for VPS, i understood and went with my day. A few hours later, i ask for a refund as i wasn't using the VPS and had just wasted money, server causing issues and had issues going on outside of that. Than he proceeded to tell me it wasn't a valid reason for a refund ( there TOS applys i can get a refund either way)
So i gave a valid reason, than i get told im out of the refund window(Than didn't respond untill the next day), Because he decided to mess around respond late, and postpone actually giving me a refund.
I would NOT recommened anyone using this service, the support is awful, you can get much better services and support elsewhere.

3 March 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Ashley,

Thanks for your review. To clarify the timeline and our policy:

Our refund window is based on when the refund request is submitted, not when we respond. We offer a 48-hour no-questions-asked refund from the time of purchase. In this case, your refund request was submitted after the 48-hour window, so we weren’t able to issue a refund.

There were no host-side faults affecting your service. Your firewall query was answered: a Minecraft panel server doesn’t include a firewall manager because DDoS filtering is applied automatically at the network level. A firewall manager is available with VPS/VDS/Dedicated services.

Even though a refund wasn’t possible under our terms, we still offered solutions, including a free migration to a VPS and/or adding the unused service value as account credit.

We understand circumstances can change, but we have to apply the same refund policy consistently for all customers. If you’d like to take the VPS swap or use the remaining credit, reply to your ticket and we’ll get it sorted.

Regards,

Aaron S
Company Director

Rated 5 out of 5 stars

Excellent!

so far the service for EUGameHHost has been great, the support has been outstanding. useing any other host would be your mistake.. and a big loss.

23 February 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Bradely,

Thank you so much for taking the time leave a review of your game server hosting, it means a lot! Have a lovely day.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Solid performance and bulletproof DDoS protection

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is rare for game servers. Customer service is also very responsive; every time I’ve opened a ticket, the team (shoutout to Aaron) has been quick and actually knows the technical side of things. Definitely the best value for money if you need high-clock speed hardware.

20 February 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there

Thank you so much for leaving a quick review, very happy to hear you're liking your UK dedicated server.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Had a great experiance colocating my…

Had a great experiance colocating my server, super fast setup and got my server live the same day I sent it.

They setup my iDrac and network all for me, super happy with their fast support. Aaron has been super helpful with the entire onbording process and coulden't have been happier!

If you are looking to move from self hosting to colocation or anything else, I wouldn't suggest anything else other than EUGameHost!

6 February 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Frankie,

We really appreciate you leaving a review and are very happy to hear you liked our UK colocation services.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

The Best out there

I’ve tried a lot of different game server hosts over the years, and after being with EUGamehost for over a year now, I can honestly say they’re one of the best out there — especially when it comes to customer support.

I’ve had a couple of issues along the way, and every time the support team responded immediately and got things sorted fast, even when the problem was on my end.

The pricing is excellent too, particularly for what you get. My Rust server comes with 16GB of RAM, whereas most other hosts I’ve used only offer 8GB and then charge a ridiculous amount for upgrades that you basically have to buy.

I’d definitely recommend EUGamehost to anyone looking to run their own server.

26 November 2025
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

Thanks a lot for the kind words, really appreciate it 🙌
Glad to hear the support team has been solid and that the Rust server has been performing well. We hate the upsell nonsense too, so it’s great to hear the extra RAM is making a difference.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Great customer service

Amazing support happy to give me a extension on my invoice. Cheap as well highly recommend

22 January 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Leah,

Thank you so much for leaving a review, we understand sometimes people have trouble and we're always willing to help out our clients! Have a lovely day

Kind Regards,

Aaron S

Rated 5 out of 5 stars

My experience was great

My experience was great. Awesome performance, even for a 4GB VPS. FiveM, Pterodactyl, Minecraft, whatever you need, it runs easily. I haven't really tested with Minecraft, so I can't say that heavy mods would run on a 4GB VPS, but the performance for FiveM was great. I can't complain AT ALL.

19 January 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

Thank you so much for taking the time to leave a review, have a lovely day and anything you need let us know.

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Quality server host

I've had three separate servers (2 VPS, 1 VDS) with EUGH for over a year now, ran into no issues with them, quality support, and the firewall + ddos protection works amazingly, would highly recommend

15 January 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Jamie,

Thank you for taking the time to leave a review! Im glad to hear its been over a year with your community on our network! We do our best for every client and it means a lot to hear its working well for them.

Anything you need let us know!

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Great value for money

I have been with EUGameHost for almost two years now, and overall it has been a very positive experience. There have been some occasional issues, but their customer support is helpful and usually responds very quickly.

Recently, they changed the firewall solution, which resulted in all my rules and filters being deleted without prior notice. It left the VPS protected only by the Windows firewall. This wasn’t ideal, and they could improve by communicating more proactively in such cases.

That said, the VPS hosting is excellent value for money. Most other providers don’t offer a combination of fair prices, easy setup, included backups, a good choice of operating systems (including Windows Server), good protection, quality hardware, decent performance, little downtime and outstanding customer support. This makes them a good choice for all kinds of purposes, not only game servers.

I have just paid for another year.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Team

First of all Great pricing, amazing customer service. They helped a lot in many different ways. 10/10 would recommend, and would use their services for other projects

13 January 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

Great to hear its all running smoothly. We are very proud of the level of support we provide, especially for such a value service. Thank you for leaving a review, it means a lot.

Have a lovely day!

Kind Regards,

Aaron S

Rated 5 out of 5 stars

Best host out there <3

really good host,
very good server,
very patient team,
always there to help and quick ticket response,
they've got really professional and dedicated team i have to say. <3
extremely extremely happy with their work looking forward to get annual subscription <3

13 January 2026
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi there,

I'm so happy to hear that you're happy with the Rust server you've bought from us! It means a lot that've you left this review. We really pride ourselves on our Rust server hosting as its the game where it all started, its amazing to see after all of these years people still love our services.

Have a lovely day and thanks for your time!

Kind Regards,

Aaron S

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