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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly responsive customer support, noting that the team is dedicated, professional, and goes the extra mile to assist with various issues. Many consumers highlight the quick setup times for servers and the competitive pricing, which offers excellent value for the quality of service received. People also appreciate the staff's patience and willingness to guide them through technical challenges. However, some customers also noted occasional issues with communication, mentioning instances where support tickets were closed without resolution or responses were delayed. A few reviewers expressed dissatisfaction with the support's attitude, describing some interactions as dismissive or unhelpful, particularly when troubleshooting network problems.

What people talk about most

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the exceptional and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick response times,... See more

Response time

Clients share positive opinions on response times. Many reviewers highlight quick responses, with some... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and competitive... See more

Based on these reviews

Rated 5 out of 5 stars

EUGamehost really is a 1 in a million business. Their servers are amazing performance wise and they have competitive pricing. But what really makes them stand out is customer support. Aaron and Wi... See more

Company replied

Rated 5 out of 5 stars

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... See more

Company replied

Rated 5 out of 5 stars

I’ve been using EuGameHost since around 2020. I’ve had several issues over the years, but they’ve always resolved them as quickly as possible. Game hosting isn’t easy—there are always going to be prob... See more

Company replied

Rated 5 out of 5 stars

I've been with EU for a while now, EU are a fantastic provider. I recently needed some niche help and changes made with how the firewall works for DayZ and they delivered! This was something that they... See more

Company replied


Company details

  1. Computer Support and Service Company

Written by the company

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great support

great support, great service

22 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate,

Thank you so much! We really do our best for every client, have a lovely day!

Kind Regards,

Aaron S
Director, EUGameHost.

Rated 5 out of 5 stars

10/10 For the quickest transition

Very helpful and got me up to speed with the setup in no time. Straightforward GUI and overall easy to use. Great service!

20 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

We are super happy you like how our GUI for our Minecraft hosting works, thank you and have a lovely day

Kind regards,

Aaron S.
Director, EUGameHost

Rated 5 out of 5 stars

amazing hosting!

amazing support, helped me with my issues and answered any questions i had, no issues with any servers no random drops or lag spikes while using it as a vpn👍🏻

20 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey Dan!

Thanks a tone for leaving a review of us, it really helps us out a lot. We are super happy you like our hosting services, i do agree our UK location is very much rock solid its where we are currently pushing are major investments and we are really proud of all the hardware we are building out there ;) Thank you =)

Kind regards,

Aaron S
Director, EUGameHost.

Rated 5 out of 5 stars

10/10, would recommend

Amazing people and amazing service. I had a slight issue with my Satisfactory server from them and they were amazing at getting it all resolved for me

19 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

We really appreciate your understanding of the issue and we are super happy we got it fixed and your server working! Cheers for leaving a review it helps us out so much!!!

Have a wonderful day!

Kind regards,

Aaron S
Director, EUGameHost.

Rated 5 out of 5 stars

These guys are the dogs ********

These guys are the dogs ********! We ordered a UK dedicated server from these guys back in June. We instantly received notification from Aaron, with complete clarity that the particular one we ordered was in the process of being built. During this time, due to a slightly longer wait than expected these guys went above and beyond and even offered us the use of a higher spec dedicated server for no extra cost in the interim until we receive our new UK dedi. Not only that, these guys have a real connection with the services they offer, these guys build, test and rack your server themselves, giving a real personal feel to the whole process with picture and video updates when progression is made. A* gentlemen.

17 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate,

Your really very kind and we are super happy to hear you like the way we do things, we try do things a little differently! ;)

You are very welcome to the free upgrade also, we hope to have you as a client for many years to come! Thanks for leaving the review mate.

Kind regards,

Aaron S

Rated 5 out of 5 stars

Hands down the best host I have used

Hands down the best host I have used. My ONLY complaint is they do not have VPS hosting in the US. But the A2S caching makes it worth every dollar.

I have used EUGAMEHOST on and off for the last few years and they are always willing to go above and beyond with their support.

10/10 would recommend.

18 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

Thank you for taking the time to leave a review, we love that you like our services! Our a2s caching really is a game changer when it comes to growing your community so we are glad it helped you!

Sadly we wont be offering any other locations for the foreseeable future outside of the UK and Germany, this is because we aim to offer the absolute best value to performance possible, it's what makes us unique. But to do this we need good scale in every location. I would love to see a USGameHost sub brand of some sorts in the distant future though haha.

Thank you!
Aaron S
Director, EUGameHost

Rated 5 out of 5 stars

10/10 great value!

I joined this company for a vps after being with a much more expensive one and they really do a great job! I haven't had any issues and the protection is actually higher than the more expensive competitor! If I ever have any questions they're always very quick to answer it and help me out. 10/10 would recommend!

18 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

Wow, what an awesome review! Thanks a ton for the 10/10 rating. We're stoked to hear that you're loving our VPS and finding great value in what we offer. We pride ourselves on top-notch protection and swift support, so it's fantastic to know we're hitting the mark for you. If you ever need anything, don't hesitate to reach out. We're always here to help!

Thanks again for the shoutout and the recommendation!

Thank you!
Aaron S
Director, EUGameHost!

Rated 5 out of 5 stars

Best host I've ever used

Have been hosting various servers with EUGameHost for a few months and I cannot fault them. The support gets back to me nearly instantly each time I need them, and the support staff are not only active in the community but actually know what they're talking aboutand are able and willing to help fix things rather than the copy/paste unhelpful support responses that are so common nowadays.

10/10 thanks guys!

11 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Wow, thanks for the fantastic review! We're delighted to hear that you're happy with our hosting and support. Our team takes pride in being active and knowledgeable, and we're glad it's making a difference for you. Thanks for the 10/10 rating—looking forward to continuing to serve you!

Cheers,
Aaron Smith
Director, EUGameHGost

Rated 5 out of 5 stars

best host

best host I moved to, great protection and good pricing. would recommend!

10 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Heya,

Thanks for leaving a review really appreciate !

Kind regards,

Aaron S

Rated 1 out of 5 stars

Dont buy from them i buy a vps and a…

Dont buy from them i buy a vps and a vps get many problem and whene i call them or i send a ticket they dont answer and now im from 48h without a rdp and all my data base and my server are on it and the rdp is not connecting, dont buy they are many host they are mor good and have a good rdp and security and they said that have a path net ddos filter and my server is get down evry time from ddos and ther path is fake and my server is geting down form 20gb/s ddos

8 July 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi Mohamed,

This is just a really silly review to be honest. You've had the service a week, its a team speak server you run, we responded to you earlier and explained you hadn't applied any filters. To use Path protection effectively you port punch the service and apply an application filter to each open port. We could have helped with this. We are a direct enterprise client of both Path and Cosmic Guard the two market leaders in game DDoS protection, we use both ;) It obviously not fake which is a bit silly to say. You only have to look on BGP tools to see its not.

Kind regards,

Aaron S

Rated 5 out of 5 stars

10/10 Host

Amazing support that added new support of a server-type at my request, and was kind to me, replying quickly throughout the entire process, and all other issues I had with the server.
The performance of it's servers are great, and it has top tier DDoS Protection.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

My friend brought a host from here and…

My friend brought a host from here and we had a few problems with it. Worst support ever never respond. Dont buy hosts from here!!!!!!! We just wasted 16 euros.

28 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hi,

But that physically can't be true so why say it?

The only way i see that ever being possible is if you raised a ticket, got an AI response and then didn't opt for it not being helpful, because if you did raise a ticket that was escalated to our support team you would have had a response, it's just not possible that you didn't / wouldn't.

To note when the AI responds automatically ( takes about 5 seconds and is only to the first email you send ) it does state in multiple places to prompt for a human reply.

Kind regards,

Aaron s

Rated 5 out of 5 stars

Best service ever

Best service ever , 8-9 month with them
They are the best

24 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

Thank you for leaving a review, it really helps us out! Have a wonderful day!

Kind regards,

Aaron S

Rated 5 out of 5 stars

best hosts around …

best hosts around affordable friendly and allways quick to help and go beyond their roles

22 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey,

Thanks for leaving a review, have a wonderful day!

Aaron S

Rated 5 out of 5 stars

The support is great and fast

The support is great and fast, the services are of very high quality. I highly recommend it.

17 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Thank you for your feedback! We're thrilled to hear you found our support fast and our services top-notch. We appreciate your recommendation!

Kind regards,

Aaron S

Rated 5 out of 5 stars

Fast support and really good services!

15 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate,

Thank you for the awesome review! We're glad to hear that you’re impressed with our fast support and quality services. It’s our goal to ensure you have a smooth experience, and it’s great to know we’re hitting the mark. If you ever need anything else, just let us know. We’re here to help!

Kind regards,

Aaron S

Rated 5 out of 5 stars

I like hosting

I like hosting, provide ddos protection solutions for cheap price.

15 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate

Thank you so much for your feedback! We're thrilled to hear that you’re enjoying our hosting services and find our DDoS protection solutions both effective and affordable. We strive to offer top-notch security at great prices, so it's fantastic to know that our efforts are making a difference. If you have any other suggestions or need further assistance, don’t hesitate to reach out. Happy hosting!

Kind regards,

Aaron S

Rated 5 out of 5 stars

My long awaited review of EUGH

Tried to think of a funny way to write this but genuinely could not.

EUGH Is my fav hosting company out there, their team is small but tailor to your service far better as a consequence, do they have issues sometimes? Sure. But no more than any other host you'll find out there, and its fixed promptly, no matter the time of day.

As much as I hate to admit it the community around them is also pretty cool, people always helping each other out, a weird guy with a cosmic logo next to his name that helped me out with installing some software that wasn't even for one of their machines!? Try n beat that customer service.

I ordered a dedicated server from them in the UK, and they went all out, threw in a couple of extra upgrades, at no additional cost, all while keeping me in the loop of its construction.

11/10, Will & Aaron most sexy host owners in the space.

8 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate!

Wow, your review truly made our day here at EuGameHost! 🎉

We’re incredibly grateful for your detailed and heartfelt feedback. It’s awesome to hear that we’re your favorite hosting company and that our personal touch has made a positive impact on your experience.

We honestly do our best for every client =)

Have a lovely day,

Aaron S

Rated 5 out of 5 stars

One thing is certain, it’s this host!

Seriously, there's nothing cheaper in terms of performance and there's nothing faster on the web in terms of support! Fast, affordable and secure with 12trbs path firewall!

2 June 2024
Unprompted review
EUGameHost logo

Reply from EUGameHost

Hey mate,

Thank you for your incredible review! 🌟

We’re super happy to hear that EuGameHost has met your expectations in terms of performance and support. We pride ourselves on being fast, affordable, and secure, and it’s great to see you’ve noticed and appreciated these aspects.

Have a lovely day,

Aaron S

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