If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from egratbuy.com
Thank you so much for your trust and support.It is our honor to provide good products and service for you.
Wish you a great day.
Poor quality
The items are poor quality. I bought two bags. One of them was missing a strap.
30 January 2023
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.esensbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Very disappointed
Very disappointed. A lot smaller than the picture and not leather like it looks like in the picture as well. Will donate to goodwill. I refuse to use it. Wasted my money
8 February 2023
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.esensbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Nice Wallet
Last time I ordered a wallet, I loved it. Haven't gotten this order yet but expect the same quality as the previous order.
6 February 2023
Reply from egratbuy.com
Dear customer,
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Handbag too small!!
Handbag too small!!! Looked larger than what it was.. it’s like a little girls handbag!!!! Not satisfied
18 January 2023
Reply from egratbuy.com
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
There is a size chart for reference to each product detail, if it is not suitable for you, you can return it or exchange it.
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Took a long time to get here
Took a long time to get here. Very very small. Was under the impression from website the bag would be larger. Not happy but too much hassle to send it back
16 January 2023
Reply from egratbuy.com
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
There is a size chart for reference to each product detail, if it is not suitable for you, you can return it or exchange it.
I still have not received my order as…
I still have not received my order as of today 1/13/2023 so how can I give a review on my order?
13 January 2023
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, your order has been sent out.
We have sent the shipping details to your order email by contact@mail.egratbuy.com.
Please check your email.
Great quality wallet I purhased
3 January 2023
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
The Holder
The wallet has MAN style, and I like that, it holds everything in ONE place, fits in my back pocket like a glove glad I brought this wallet
8 January 2023
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Love the color and design.
Bigger pockets and space to put your stuff in it. It's a perfect purse for me. I like my stuff to be organized.
27 December 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Love the purse could be a little bigger…
Love the purse could be a little bigger but I am satisfied with the one I have.
1 January 2023
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
I Haven't received my purchase as yet
I Haven't received my purchase as yet, but am happy with the way I am informed of the tracking
2 December 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Very concerned about tracking system the tracking…
Very concerned about the tracking system! Needs to be simpler without having an account the first experience also I have not received my product!
6 December 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, the package has been delivered to your address.
We have sent the delivery details to your order email.
Please check your email.
Well where to begin no email saying…
Well where to begin no email saying they got money no date as when the bag would arrive had thoughts was this a genuine company or a scam I’ll have to wait and see when bag arrives
5 December 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, the package has been delivered to your address.
We have sent the delivery details to your order email.
Please check your email.
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
They are great
12 November 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.