If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, the package has been delivered to your city.
We have sent the delivery details to your order email.
Please check your email.
Love their purses
8 November 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
I have purchased several good quality…
I have purchased several good quality leather items from egratbuy and have never been displeased with the product, material or workmanship. I have recommended their goods to many of my friends>
6 November 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Can’t give you a good rating until I…
Can’t give you a good rating until I receive my order, been waiting, still waiting…….
5 November 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, the package has been delivered to your address.
We have sent the delivery details to your order email.
Please check your email.
I have still not received my order
I have still not received my order. Your site claims it was delivered on 10/7/22, but when I track the number on USPS UG613144906YP, it says, "Label Created, not yet in system."
7 October 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check, the package has been delivered to your address.
We have sent the delivery details to your order email.
Please check your email.
Have not got my package yet.
11 October 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
And we have sent you your order details by email, please check your order email.
Sorry for any inconvenience caused.
Thanks for your understanding.
Receipt of product. At this time I have not received my order. Difficult to review when I don’t have the product.
I can’t review a product I haven’t received!! When will I get my order?!
9 October 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
And we have sent you your order details by email, please check your order email.
Sorry for any inconvenience caused.
Thanks for your understanding.
Wallet
It's hard to give a good review when I haven't received the wallet ordered over 8 days ago. Wondering if I will even get it now,even though it's already paid for
1 October 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
And we have sent you your order details by email, please check your order email.
Sorry for any inconvenience caused.
Thanks for your understanding.
I received the product
I received the product, and I am very pleased with it.
Thank you
30 September 2022
Unprompted review
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
small and practical
I am happy with my purchase. I like its color (Burgundy), its look and while being compact, it is very roomy. Thank you !
16 September 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
I never received my order
25 August 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
As we check .The package have arrived your address.
We have sent the deliver details to your order email.
Please check your email.
Wonderful products
Wonderful products
Everything I have bought from you has been top quality. No returns needed.
7 September 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
I was trying to use my discount code…
I was trying to use my discount code and it would not go through I placed my order anyway. I had sent an email about the problem, got a response couple days later and they honored my discount and refunded back to my account. Have not received my order yet but it has been shipped.
5 September 2022
Reply from egratbuy.com
Thank you so much for your love and support!
Hope you like it very much！
Wish you a great day!
Out of stock crossbody bag
Very helpful. Informed me of the colors I chose that was out of stock. Love the styles of bags and purses have bought 5or six so far.
5 September 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
Brighter medical symbol needed - more eye catching design needed
I thought the medical symbol would stand out more. My previous did not stand out and I have to caution health care workers not to use my left arm and read the msgs.
3 September 2022
Took too long to be delivered.
19 August 2022
Reply from egratbuy.com
We sincerely apologize for the inconvenience that we caused.
We will improve our delivery service to let you have a better experience in the future on our website.
If you have any questions, do not hesitate to contact us.
Hope you have a nice day.
Very disappointed with the quality!
Very disappointed with the quality!
Very cheap looking and feels cheap. So bad I cannot use it. I paid $85AUD which is a lot of money for what I got. I would expect to pay no more than $10 if I was at a market in China. Also cannot email you as the message bounced back. I would like a refund please ? (Order number EG41108
14 August 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com, we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
have not received the pocketbook I…
have not received the pocketbook I ordered which was supposed to come in 7-10 days.
12 August 2022
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com, we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Perfect and the product was excellent…
Perfect and the product was excellent as expected
7 August 2022
Reply from egratbuy.com
Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.