Edream 

I wish I had read the reviews before I bought flight tickets with them they are TERRIBLE
Bought flights tickets with them easy then three days after I get email to say airline has changed departure and arrival airport not a small change this is two hours away and will cost £££ numerous calls round around to cal airline directly - they say no you need to deal with edreams sorry so have called five times to listen to very polite guys reading from a script to tell me to wait 48 hours then next call wait another 48 hours then have the gall to ask me to stay on the line after each call to do small customer service survey!!! You have sorted nothing do they seriously expect good review - basically awaiting refund and I just know I am going to have to be on the phone to them again and again seriously do NOT use them completely scam how they are still allowed to conduct business is beyond me

Stay away from them, Worst experience ever. They will not confirm your booking and will not contact you, once you contact them they will say its not their fault but would offer the same flight on their website again to let you down. They are also same as Opodo and they are only scamming people. Stay away or get stressed to the point where you don't want to travel again

The WORST company ever. They are thieves. I've got my flexible ticket i paid extra money for it. They said whenever I want 8 can cancel or make free change. Airline cancelled my ticket. I wanted to change the date. Firstly I couldn't reach a real person for 4 days. Eventually I managed to speak with someone they said to me I need to wait for 72 hours for confirmation from airport and in 72 hours they will send me an email with an options. Way passed 72 hours they did not send me any email. I am trying to reach them 45 minutes still noone answer my call. They took my money and they did not give the service that they promised for. DO NOT USE THIS SERVICE

Horrible.
Not refunded money

250 days plus and still counting for edream to refund my cancelled flight. More ugly true is edream customer service have been knowing providing incorrect information, one call was suggested refund is available and transaction to be completed in 4 working days; next call was saying refund remains pending with airline. On multiple occasions, i have asked to speak to supervisors but happen to be all of them in meeting all the time. I CAN NOT BELIEVE EDREAM KNOWINGLY MISLED ITS CUSTOMERS.

A leg of my wife's booked flights was cancelled by Aero Mexico but Edreams are trying their best to rebook all legs at a higher cost for no reason. They also tricked us in to calling them using a premium rate number then held us in an queue that was never answered. The mobile bill was £14. Worst thing is that there's a normal rate number available but they withheld that fact!

Bottom line is, we would never use them again.

Does anyone can get through their line，I have
spending 1100 euro on the ticket and insurance ，but never get response at all，I can not understand how such ghost company are still trading，I am waiting for month until now，never ever get any thing from them！！！！！Please let me know if you have any suggest，much appriciate

Terrible experience. Bad service.
Booked Avianca Brazil trough them.
Airline went into receivership but was not notified. Turned up at the GIG airport in Rio de Janeiro as indicated on the boarding cards we recieved. At the airport we were informed the flights leave from Santos Dumont Airport, when we arrived there we were informed the airline went under. Tried to contact edreams on many occasions, spent hours on a chat with them. Promised to be contacted for the refund, 4 weeks later we have not been contacted or received the refund.
Terrible service, avoid at all cost.

Pre-review advice:
DO NOT BOOK ANY TRAVEL WITH EDREAMS!
DO NOT PAY ANY MONEY TO THIS EDREAMS!

I booked a return flight from Newcastle to Milan via Brussels with Edreams. The flight was cancelled due to strike action and I was told by Edreams that I would receive a refund of my £480 within 3 months. This is a ridiculous time frame but I OK so I waited, 2 months later and no refund I called for a progress report. To be told that the credit would be done in 7 to 10 days. Great I thought, I waited another month until after almost 3 months I called again and was told 7 to 10 days again by their automated system. Not believing this I waited over an hour on hold to spoke with an operator who said the refund would come from Brussels Airlines (as the carrier) and would take up to an additional 90 days. After much argument I finally got a contact number out of the Edreams agent for Brussels airlines and called them. They said the refund was nothing to do with them and Edreams would process it.
So, round and round we go. No one admitting that they have my money and no one offering to refund it, Edreasm have taken no ownership of this and I have spent over 2 hours on the phone in the last couple of days trying to get to the bottom of it. I am still on hold waiting to speak with a Supervisor at Edreams - 35 minutes so far - I think the agent lied to me.
Terrible customer service, I will never use this company again and I warn others not to book through them - utterly useless.
Update: After a further 100+ minutes on hold I have still not been able to speak with a Supervisor.
This company is lying to me, I do not believe a word they say.
DO NOT USE EDREAMS, DO NOT PAY THEM ANY MONEY

Please see my previous review......so far THANKYOU JAMES I TRUST YOU HAVE PASSED MY PROBLEM ON TO THE DUSTMAN AS NO ONE FROM YOUR COMPANY HAS BOTHERED TO CONTACT ME OR REFUND MY MONEY THAT HAS BEEN PROMISED FOR OVER A MONTH NOW,!

Please can you confirm if you have the above protection when booking flights?

Really really angry and upset about my experience with Edream. I tried to book a flight from Stansted to Zaragoza through the mobile application and it told me that my order had failed. I tried again, 3 more times, with the same error telling me to refresh and try again. The next morning, I find email confirmations of four orders for the same flight when the app had told me that these orders had not been placed. I rang up the customer services team the same morning and I was on the phone to them for more than 50 minutes (the majority of which I was on hold for) and they managed to cancel the extra flights. However I am still being charged a booking fee for flights I never wanted to book in the first place. In addition, I was charged £1/min for a phone call I should not have had to make. After arguing that I wanted a full refund of the booking fee I wrote to formally request a full refund of for the cancelled reservations, yet Edream have not responded to my email I sent on Thursday [25869743-1469744684] - please check this Edreams Customer service team. They are ignoring the fact that the error lies in a fault with their mobile application. I work in customer services myself, so I know what can be done in these situations. I am actually appalled.

I look forward to your response.

Like what Sandra said below, complete scam of a company. Extra "service fees" are absolutely outrageous. Although not as bad as the case below, I paid nearly 100€ more than the total flight cost and service from the airline.

I made a booking this morning from Southampton to Belfast. The customer service gentleman was called Abdul who was very helpful and efficient.

It was advertised for 295£pp. Once I have have completed the booking for 2 people an email was sent to me with the price for flights+hotel £590.57. When completing the booking only after the card details were filled the value was £653.18 and that came out the debit card and paid to edreams.
Now I have the emails confirming the bookings for the 2 flights and the hotel and I have to pay an extra £87.22 for the hotel when I will arrive at the hotel. In any step of the booking process this is mention, This is completely deceiving customers. Never again will I use this scam and will make sure everyone knows.